Payment not received to my PayPal

[e4d2bc6f]

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

[ArjayM]

Hi Marta,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties processing your withdrawal via PayPal. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

[cd03b905]

Upwork team, 

Hope you're doing well. 

Could you please advise how we can proceed to authorize my PayPal account on the platform? I have a business account, so I guess that's what it is causing trouble here. 

I look forward to hearing from yo soon. 

Best regards, 

Jesus Romero. 

[JoanneP]

Hi Jesus,

I checked and it looks like you have not complete your W-8BEN form yet. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.

Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax. To complete your W-8BEN form please follow the instruction provided in this help article. 

[4df9e5c5]

• I have an active withdrawl method to PayPal  that I have set a month ago.

• Also currently in my account I have $34.88

However every time I try to "Get Paid" I get the follwoing message : "You have no active withdrawal methods. Please add a new method."  and a message to renabel my withdrawl method.

**Edited for Community Guidelines**

And even though I did that several time, I keep getting the same message again and again.

FYI : My PayPal account is all properly set.

**Edited for Community Guidelines**

[1084162c]

It shows your wighdraw method is inactive. Actually I got same problem. I cotactced Upwork but haven't got problem solved.

[4df9e5c5]

Yes Tao exactly, but even when I re-enable my withdraw method and try to get paid, it shows the same respinse again. It's like circling again and again.

[LuiggiR]

Hello Tao,

I'm sorry for the delay in getting back to you. We've notified the team assisting you, and an agent recently shared an update via your support ticket. 

[b336ac37]

##- Some of the online money transfer of paypal. But you open you account
e-mail and paypal e-mail to same . not same have a problem. check you
account. -##

[LuiggiR]

Hi Subhradip, 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1084162c]

Hello Luiggi,

My request #45435474 was created 5 days ago. I haven't got the problem resolved.

Thanks,

Tao

[b336ac37]

##- may you be ok for everything 🙂 -##

[1e4e3cff]

I want to buy Connect but my paypal payment method has been rejected
Is there another method available in Egypt?

[LuiggiR]

Hi Wahba,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[1e4e3cff]

yaa  but  the  problem  not solved  yet  

[b2b7b007]

Hello, 
I get this message error when trying to withdraw funds into my paypal account.

[LuiggiR]

Hi Ahmed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[00dc37c7]

gives an error when withdrawing money from the account

[LuiggiR]

Hi Zhanna,

I'm sorry you're having trouble withdrawing your funds. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[26f8dc3b]

I'm trying to withdraw my money throw PayPal but I can't do that . (see attached screenshot) 

[spectralua]

Ask Paypal support. Them know reason because returned payment.

[muhammed_kamal]

I tried to get paid through my PayPal but It failed and told me "Your payment could not be processed" Returned Withdrawal (ref 676265244 REJECTED) , How can I fix this ? and Will the withdraw fees returned ? 

[LuiggiR]

Hi Muhamed,

I'm sorry to hear you're having trouble processing your withdrawal. I can confirm that the withdrawal fee was returned and you should be able to see this by visiting your Transaction History page.

I can also see that you've readded your PayPal account, which is now undergoing a 3-day security verification. You can try your withdrawal again once your payment method is active, and don't hesitate to let us know if the problem persists so we can assist you further. 

[muhammed_kamal]

thanks, I will let you know 

[muhammed_kamal]

It activated the new PayPal but when getting paid, the process failed (Returned Withdrawal (ref 678126036 REJECTED), I need to understand where the problem is, My name is identical on both Upwork and PayPal and I need to transfer Money.

[LuiggiR]

Hi Muhamed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.