Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Jan 14, 2022 11:40:02 AM by Bojan S
Hi Isis,
We’ll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jan 17, 2022 06:43:53 AM by George M
Hi there,
I am tyring ot setup a profile and seem to have an issue - The verification code does not send to my phone, it just says try again later. May you please advise on a solution?
Thanks,
George
Jan 17, 2022 07:57:07 AM by Andrea G
Hi George,
It looks like you were already able to verify your phone number. If you need any further assistance please let us know!
Jan 17, 2022 08:36:10 AM by Nick S
I've done all the prequisite steps to set up my profile and yet I am stuck on the verify phone number aspect. When I try to it doesn't text me a code, it just says something went wrong and there's nothing I can do.
I tried clearing my cache and cookies, using 2 different browsers, but nada. Can I get some help here?
Jan 17, 2022 09:45:47 AM by Andrea G
Hi Nick,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 18, 2022 08:30:25 AM by Charlie N
Hello,
I am trying to verify my phone number. Text verification won't send. Recieving an error message. Need help.
Jan 18, 2022 10:48:48 AM by Paulina S
Good Afternoon,
I am also trying to verify my phone number and the text verification won't send. I believe my phone number might be associated with an old profile and I would like to change it so that it is linked to this new account! Would someone be able to help me in doing so?
Best,
Paulina
Jan 18, 2022 11:20:26 AM by Bojan S
Hi Paulina,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Jan 20, 2022 07:47:16 AM by Barbara D
Hi I have just created my profile and I am trying to verify my phone number. It keeps saying to com back later. How do I verify my phone number?
Jan 21, 2022 04:32:03 AM by Alex A
I'm creating a freelancer profile but I can't get past the check just before publishing because the system doesn't seem to accept my phone number.
I'm on the island of St Helena and phone numbers are only 5 digits long. Every time I click the 'Check your profile' button the page refreshes and the phone number field is empty again suggesting that the system is not accepting it.
Many thanks in advance.
Jan 21, 2022 04:35:05 AM by Alex A
It seems to have accepted it now after about the fifth attempt. Maybe someone's monitoring the submissions and hot fixing - but whatever the answer is it's gone through now.
Jan 21, 2022 10:26:33 AM by Mina X
I've tried everything and i cannot verify my phone number therefore i also cant publish my profile. Need help asap
Jan 21, 2022 05:26:54 PM by Joanne P
Hi Mina,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Jan 21, 2022 12:19:44 PM by Daniella T
Hello! I am also facing this problem. I am trying to create a profile on Upwork but it won't let me verify my phone number. It is a normal U.S. number, and I tried using other phone numbers and none of them work.
Jan 21, 2022 01:28:57 PM by Bojan S
Hi Daniella,
One of our agents will reach out to you directly to assist you with your phone verification process.
Thank you!
Jan 21, 2022 02:38:16 PM by Daniella T
Thank you so much, Bojan! Where should I expect to be contacted? I haven't received a notification from one of the agents yet.
Jan 21, 2022 04:53:07 PM by Joanne P
Hi Daniella,
I'm sorry for the delay. I'd like to confirm that your concern has already been escalated. An agent will reach out to you directly to assist further. Thank you for your patience!
Jan 21, 2022 03:19:05 PM by Eden M
I am having the same problem where I enter my valid U.S. phone number and it says "Something went wrong. Please try again later"
I've tried everyday for a week now. Help !
Jan 21, 2022 05:15:22 PM by Joanne P
Hi Eden,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 22, 2022 11:14:20 AM by Aaron B
I have tried different browsers etc. During the account creation process it asks for my number to send a verification code. I never receive the code.
Jan 22, 2022 01:55:57 PM by Luiggi R
Hi Aaron,
I'm sorry to hear you're not getting the code. One of our agents has reached out to you directly via a support ticket to assist you further.
Jan 22, 2022 03:51:35 PM by Aaron B
Someone reached out to me and reset the amount of attempts I can request the verification code. I responded to the email but I still have not received a text message now that I can again request the code.
Jan 22, 2022 04:09:27 PM by Luiggi R
Hi Aaron,
The agent working with you should be getting back to you soon. Kindly continue to communicate with them through that channel if you have further questions.
Jan 24, 2022 01:39:18 PM by Sonja S
I just created my account but my number verification is failing, saying that something went wrong and to try again later.
Jan 24, 2022 02:04:00 PM by Bojan S
Hi Sonja,
We’ll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you!
Jan 24, 2022 04:42:49 PM by Sarah P
When I hit "send code," I get this error: "Something went wrong. Please try again later."
I've been trying for almost two weeks now. Everyday I try to finish my profile and can't. My country information is correct, my phone number is correct. It just won't work.
Jan 24, 2022 06:53:41 PM by Joanne P
Hi Sarah,
I'm sorry for the trouble you had. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Jan 26, 2022 02:39:30 AM by Zehra D
I am trying to set up my account and when I get to the end and after i enter my phone number it takes me back to the same place. Can you please help?
Jan 26, 2022 02:58:00 AM by Goran V
Hi Zehra,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account and your phone number. Thank you.
Jan 27, 2022 08:39:12 AM by Ryan M
I had another account for Upwork, but I couldn't enter my phone number because it kept saying "Sorry, please try again later." So I made a new account and eventually got it working. But now I cant apply for any jobs because I need to verify my phone number, yet it says my phone number is already in use (from my old account).
Jan 27, 2022 09:30:34 AM by Andrea G
Hi Ryan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 28, 2022 02:55:44 PM by Graham S
Hello, I'm trying to verify my account, but my phone number is not going through. Whenever I try it, it returns, "Something Went Wrong. Please try again later."
Jan 28, 2022 04:26:09 PM by Joanne P
Hi Graham,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 31, 2022 08:03:00 AM by Michael M
Seem from ther thread w/ 447 posts that was closed this issue is still not resolved. Went through the process to create lengthy profile and bio just to be stuck at "having issues verifying phone nopw, pls try again later."
Can someone pls help me through this. Any assistance is greatly appreciated! Be well! Thx!
Jan 31, 2022 09:21:24 AM by Andrea G
Hi Michael,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 1, 2022 06:53:02 AM Edited Feb 1, 2022 08:02:16 AM by Andrea G
The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.
However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help? **Edited for Community Guidelines**
Feb 1, 2022 08:01:52 AM by Andrea G
Hi Christy,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Feb 1, 2022 09:51:12 AM by Kristina K
Hi, I'm trying to create my freelancer account, however I consistently receive an error message when I try to validate my phone number. Is there another option for validating my account?
Thank you.
Feb 1, 2022 10:48:20 AM by Bojan S
Thank you for reaching out to us, Kristina and Jeff.
I’ve escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.