Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jan 9, 2022 07:36:48 PM by Pradeep H
Hello Sara,
Thank you for your message. I am sorry to hear that you are unable to verify your phone. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Jan 24, 2022 02:57:57 PM by Jade M
Hello I too am having trouble verifying my number. Would you be able to have a team member reach out to me as well?
Jan 24, 2022 04:53:07 PM by Avery O
Hi Jade,
A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern.
May 9, 2022 05:45:28 PM by Aaron A
Hi Joanne!
I am also unable to receive an OTP to verify my phone number. Any assistance would be greatly appreciated.
Jul 14, 2022 07:43:02 PM by Arjay M
Hi Emily,
Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you via a support ticket with assistance on how to proceed with the phone verification. Don't hesitate to communicate through that ticket if you need further assistance. Thank you!
Jul 18, 2022 12:53:44 PM by Taylor A
Hi Arjay,
Would you be able to reach out to me as well? I cannot seem to submit a help request on my end no matter what I try, and my account won't let me continue due to my phone number being in use, but I do not recall making another account prior to now. Thanks!
Jul 18, 2022 01:56:41 PM by Arjay M
Hi Taylor,
I'm sorry to hear that you're having difficulty verifying your phone number. Firstly, welcome to Upwork! I have reached out to the team handling your concern. I'll have one of our team members reach out to you via a support ticket to assist you further with the verification process. You can always check here or your email for updates and don't hesitate to communicate if you need further assistance.
Aug 4, 2022 10:30:54 PM by Zac V
I am having the same issue.
I have just signed up for UpWork and when I enter my phone number it says it's already in use.
Can you help me?
Aug 5, 2022 02:43:39 AM by Pradeep H
Hi Zac,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Oct 4, 2022 01:34:17 PM Edited Oct 4, 2022 02:29:59 PM by Arjay M
I am having the same issue can you please help me? I haven't been able to find a way to get in touch with a real customer support person and it's becoming very frustrating. My email is **Edited for Community Guidelines** , thank you in advance.
Oct 4, 2022 02:49:19 PM by Arjay M
Hi there,
I would like to first welcome you to Upwork! I'm sorry for the inconvenience of having difficulties verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Nov 14, 2022 01:39:23 PM by Zoie M
Hello,
I am trying to complete my upwork account but it says my phone number is being used already, though this is my first time on upwork. Please help me verify my phone number.
Thank you
Jan 18, 2023 12:59:38 PM by Claire B
I have had the same problem for days too. I will appreciate timely resolution.
Jan 18, 2023 02:07:04 PM by Arjay M
Hi Claire,
Thank you for reaching out to us here in the Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and communicate with the team here to resolve the issue.
Jul 28, 2023 07:27:29 AM by Luiggi R
Hi Alison,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 16, 2023 02:05:29 PM by Mary W
I am having the same issue. Please have someone reach out. Thank you.
Dec 22, 2021 10:03:49 PM by Minami A
Hi Andrea,
I am also unable to verify or even receive verification code for my phone number so I cannot complete to create my account as a freelancer.
Dec 22, 2021 10:50:10 PM by Pradeep H
Hi Minami,
Thank you for your message. I am sorry to hear about the trouble verifying your phone. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Dec 30, 2021 04:03:24 PM by Daniel C
I have the same issue too, i can't complete my profile due to the phone number not being able to be verified even though it is correct
Dec 30, 2021 05:13:57 PM by Joanne P
Hi Daniel,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 14, 2022 08:04:09 AM by Emily F
Hi, I am having the same issue as others. I cannot complete my profile because the phone verification is not working. A pin is not being sent to my phone, and I have triple checked that the number is correct. Thanks, Emily
Jan 14, 2022 09:07:49 AM by Andrea G
Hi Emily,
One of our agents will reach out to you via support ticket in order to assist you further.
Jan 14, 2022 08:46:48 AM by Julian J
I am also experiencing this same issue. I am already in touch with a client about a job and the phone verification is the only obstacle. I would appreciate a timely solution to this issue. Thanks!
Feb 1, 2022 11:45:35 AM by Michael L
I am also experiencing this same issue. "Get Support" link doesnt work because I don't have an account (and can't sign up).
Feb 1, 2022 12:43:46 PM by Bojan S
Hi Michael,
One of our agents will reach out to you directly to assist you with your phone verification processes.
Thank you!
May 9, 2022 05:47:14 PM by Aaron A
Hi Bojan!
I am also unable to verify my phone number. There is no OTP being sent to my number. Any assistance would be greatly appreciated.
May 9, 2022 08:06:05 PM by Arjay M
Hi Aaron,
Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 11, 2022 04:17:03 PM by Arjay M
Hi Aaron,
We appreciate your follow-up. I can see that the team handling your case already reached out to assist you with verifying your phone number. Feel free to respond through this support ticket or you can also check your email for updates and further assistance.
May 11, 2022 02:15:32 PM by Aaron A
Hi!
I have been trying to verify my number for a week now but I am not receiving the OTP to do so. I've tried different browsers, laptops, iPads, and alike, but to no avail. Any help here would be greatly appreciated.
Aug 3, 2023 12:46:15 PM by Katherine B
Hello,
Would it be possible for the same to happen to me? I am experiencing the same issue, I would like to be directly contacted.
Thank you,
Katherine
Aug 3, 2023 12:45:23 PM by Katherine B
I have also struggled with this issue and have been unable to get to the Contact Support page. Everytime I do I am redirected. I would appreciate just a link to the place where I can submit a ticket. Thank you.
Aug 11, 2022 05:04:49 AM by Alisneldo O
I am unable to verify and complete my account. It is saying that my number is in use on another account.