Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Dec 13, 2020 07:07:59 PM by Yuanjian L
I have solved this problem by manually editing the HTML file. There is a maxlength attribute bound to the input element. I consider this a test for joining the Upwork, but this is indeed a bug. By the way, I still cannot see two small deposits in my bank.
Dec 13, 2020 07:43:25 PM by Luiggi R
Hi Yuanjian,
I am sorry to hear the team could not follow up with you sooner. I've shared your concern with them and they will anyways be getting back to you and will be assisting you further via the same support ticket with the situation you have with those funds.
Thank you.
Dec 19, 2020 04:33:58 AM by Yuanjian L
Hi Luiggi,
I still cannot see the two small amount of deposits on my bank account, and there are no moderators responding to my questions on the ticket. Could you please have look at the ticket and find someone that can actually solve the problem?
Best,
Yuanjian
Dec 14, 2020 10:39:31 AM by Matthew G
When setting up my freelancer account and adding my phone number, I am told my phone number is already in use. How can I resolve this? Thanks you.
Dec 14, 2020 12:24:24 PM Edited Dec 14, 2020 01:32:18 PM by Bojan S
I want to delete an old inactive account from 3 years ago under**Edited for community guidelines**
I have since opened a new account and am down to the last step to verifying the phone number and the system won't do it because it is saying the phone number belongs to another account, which is me
What other information do you need to verify the old account information?
Dec 14, 2020 01:35:36 PM by Bojan S
Hi Vanessa,
One of our team members will reach out to you directly to assist you with your request.
Thank you!
Dec 15, 2020 06:25:06 AM by Mark M
I am having trouble accessing my authenticator app and cannot sign in to some part of my Upwork account. Can someone guide me on this, please?
Dec 15, 2020 06:27:07 AM by Aleksandar D
Hi Mark,
I checked and it seems that you already reached out to the team via a ticket. I'll follow up with them and you can expect an update very soon.
Thank you.
Dec 15, 2020 08:39:25 AM by Stephen M
I am trying to submit a proposal. When I click on the "submit a proposal" button, it opens a new tab. The tab says "phone verification" at the top, but the page keeps reloading itself without actually loading any information on the page.
Dec 15, 2020 10:39:37 AM by Bojan S
Thank you for reaching out to us, Stephen.
One of our team members will reach out to you directly to assist you with your verification process.
Dec 15, 2020 02:32:29 PM by Dastan S
Whenever I click "Submit a proposal" button, the system prompts me to the new tab, and it continuasly refreshing instead of opening. The new tab I beleive would require me to verify my identity via phone (text or call?). How do I verify my identity and move on to submiting proposals?
Dec 15, 2020 03:05:31 PM by Bojan S
Hi Dastan,
We'll have one of our agents reach out to you directly to assist you with your verification process.
Thank you for reaching out to us.
Dec 16, 2020 12:51:24 PM by Scotti C
Every time I click to submit a proposal, I get "verification link is incorrect" and I can't find information on this anywhere nor can I find anywhere to submit a ticket. It seems like it's something with a step I've missed in my account.
Dec 16, 2020 01:09:48 PM by Bojan S
Hi Scotti,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Dec 18, 2020 09:08:26 AM by Kristina M
I have a problem with my phone verification and therefore cannot send any proposals. I already got my phone number verified in the setting section but when trying to write any proposal it appears that I have to verify again. However, I cannot put my whole phone number and country code in since it does not allow me to put my last digit of my number in. Does anyone know what to do about it or how to fix the issue? Help would greatly appreciated since I can not write any proposals when not being verified.
Dec 18, 2020 09:20:44 AM by Bojan S
Thank you for reaching out to us, Kristina.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 18, 2020 09:22:09 AM by Antonija K
Hi -- like many others, I keep receiving the "phone number already in use" message when I try to add my number. What's the best way to fix this? Thanks!
Dec 18, 2020 10:25:30 AM by Amy M
I need technical help. I can't get my mobile number verified. Can someone please help me?
Thanks!
Dec 18, 2020 11:42:16 AM by Andrea G
Hi Amy,
I checked you're account but it looks like you've closed it. If you find the need to use Upwork in the future, please reach out to us through our different support channels and our team will assist you with reinstating your account and verifying your phone number.
Thanks!
Dec 21, 2020 09:18:34 AM by Tarek H
hi it is saying my phone number is already in use in another account as well and i can't finish setting up my profile. Can someone help me please? Thanks
Dec 21, 2020 09:42:38 AM by Bojan S
Thank you for reaching out to us, Tarek.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 22, 2020 01:30:22 PM by Jervez J
Hi.
No 5-digit verification code is being sent to my UK number.
How do i fix this?
Dec 22, 2020 01:52:22 PM by Bojan S
Hi Jervez,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.
Thank you!
Dec 22, 2020 04:47:46 PM by Russell W
Hi. I'm trying to finalize my profile so that I can start working, and the system is saying that my cell phone number is already in use. I believe I may have tried to sign up to the platform a long time ago and used my phone number for that profile--I, however, have no idea what that profile login information is.
Is there a direct email where I can send this request? The help/support features cannot provide any assistance with that issue.
Russ
Dec 22, 2020 05:45:43 PM by Avery O
Hi Russell,
I'm sorry for the inconvenience this has caused you. I'll share your concerns with the Customer Support Team so that they can reach out to you through an email to assist you further.
Dec 23, 2020 04:09:06 AM by Ali Hamza K
I am new to upwrk, and i recently did a factory reset of my phone. I dont know what to do as i have lost my access to the settings as i dont have the same authenticator app now.
Kindly help me out here.
Dec 23, 2020 04:18:05 AM by Aleksandar D
Hi Ali Hamza,
One of our team members will reach out to you directly via email to assist you further with your account.
Thank you.
Dec 23, 2020 11:42:52 AM by Brian L
I'm trying to verify my account and create my profile. But when I put my phone number in to get the enter code, it says "This number is being used by another account" even though I don't recall making another account using this number. Can you please help me? It would be greatly appreciated.
Dec 24, 2020 11:06:22 AM by Hillora L
I am new to Upwork, and trying to submit my first proposal. Every time I try to "verify phone number" by clicking on the "send text" or "call me" buttons, I get the message that my phone number is invalid. It is not! I've checked and doublechecked, re-entered the number, and still can't get past this. How do I get someone to fix this?
Dec 24, 2020 11:22:57 AM by Bojan S
Thank you for reaching out to us, Hillora.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 27, 2020 03:39:20 AM by Marianabel M
Hi, I need to change my phone number to access settings and process my payment, can someone help me?
Dec 28, 2020 08:27:01 AM by Alireza Z
I can not verify my phone number, the problem is that I can not add my whole phone number to verify in other words I can add my phone number up to the last digit and I can not add the last digit. Now Upwork asked me to contact assistant support.
Dec 28, 2020 09:06:01 AM by Bojan S
Thank you for reaching out to us, Alireza.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 29, 2020 11:06:05 PM by John Russel P
My smartphone got stolen and I can't receive now the OTP. How can I change my mobile number for OTP now?
Dec 29, 2020 11:13:59 PM by Aleksandar D
Hi John Russel,
I'm sorry to hear about what happened. One of our team members will reach out to you directly via email to assist you further.
Thank you.