Phone Number is already in use

[tanvik009]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[e58c5225]

I have the same issue! I would love if someone could help me, because I can't do anything until my phone number is verified. 

Thanks,

Sarah

[JoanneP]

Hi Sarah,

I've escalated your concern to the team. One of our agents will assist you directly via a support ticket. 

[nylajordan21]

Hi Joanne,

I have the same issue with the phone number saying it’s already in use. I’ve had so much trouble trying to contact someone from support so I hope this gets to someone. Very frustrated!!

[nylajordan21]

I’m super frustrated. Trying to contact support is ridiculous and I’m simply trying to set up my profile but keep getting told my phone number is in use by another account, so why is there not an easier way to trouble shoot the issue!? Please help me with this @ Upwork Support Team. Thanks

**Edited for Community Guidelines**

[AndreaG]

Hi Nyla,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

[missmaddykay]

Hi Andrea! I'm having the same issue with my number verification i'm not sure what to do 😕

[AndreaG]

Hi Madeline,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[arkachris]

I am having the same issue with my phone number. It says my number is already in use.

[BojanS]

Hi Chris,

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you need any further assitance.

Thank you!

[arkachris]

I had to use my personal phone number rather than my business line.

[sammidel17]

I'm having the same issue with my phone number, can you assist? 

[PradeepH]

Hello Samantha,

One of our team members will reach out to you directly to assist you with your phone verification process.

Thank you.

Pradeep H

[dxas90]

I'm having the same issue with my phone number, can you assist me?

[AndreaG]

Hi Daniel,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[mariannepmp]

I'm having the same issue, will you help me please?

Marianne

[anomalia1963]

Same issue, I need to reopen/ open anew account, please help me.

[JoanneP]

Hi Ana,

Please send me a DM with the details of the account you're referring to so I can check this for you. You may click on my name to send a DM. Thank you. 

[kostya_garmash]

I'm having the same issue with my phone number, can you assist? 

[kostya_garmash]

I'm having the same issue with my phone number, can you assist? 

[AndreaG]

Hi Marianne and Kostiantyn,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[annecramer]

I am having this same issue.  It says my phone number is being used by another account.

[350780ec]

Hi  I am having the same problem, leading to me not be able to complete my profile. I had gone through every step a little while ago, and when I tried to sign in again, it didnt let me and started me to create a whole new profile again. I cannot create one now because it has used my phone number on another account and I cannot finish the next step. 

[JoanneP]

Hi Larissa,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[anomalia1963]

Hello,
I closed my account (not suspended, I chose to close it, but I want to reopen it, but I don’t remember my username, or email, and if I try to open a new account, it’s telling me that my phone is already in use, can you please help me? Thank you

[2e9797ef]

Hi I was making my new account and it says phone number is already in use. Help Please?

[JoanneP]

Hi Alex,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.