Phone Number is already in use

[tanvik009]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[4b086676]

I am currently trying to complete the last part of my new upwork account and am running into an issue with the phone number. It is saying that the phone number is still in use, despite me closing the previous account which the phone number was used for.

[AndreaG]

Hi Matt,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[tugceg]

Hi,I'm trying to set up my account, but I get an error message when I enter my phone number saying "This number is used by another account". How to proceed from here? I own the number and it is my only phone number at the moment. Thanks, Tugce

[AndreaG]

Hi Tugce,

One of our agents will reach out to you via support ticket to assist you further.

Thanks!

[bryantdavis1986]

I finished my profile but when I add my number it says it is already in use by another account. I have never used upwork before and am new to this in general

[BojanS]

Thank you for reaching out to us, Bryant.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[bryantdavis1986]

Thank you Bojan

[nclack]

I'm attempting to create an UpWork Freelancer account and I cannot complete registration because apparently my phone number is linked to another account.

I don't remember creating an account on this phone number, but even in the event that I did, I want it removed from whatever other account and linked to my new, current account that I am attempting to create. 

This should NOT be this difficult.

[BojanS]

Thank you for reaching out to us, Neil.

One of our team members will reach out to you directly to assist you with your phone verification process.

[lmwmurphy]

I am working to update my account but it says my phone number is already in use.

Can I create a help desk ticket? 

[JoanneP]

Hi Lily,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[somayeh-tari]

Hi I am trying to set up my Upwork account but it won't let me use my own phone number to do so. It says that my number is being used on another account. Please let me know how I can proceed. Thank you

[megbateman]

I pushed the verify phone number button and have yet to receive my verification code. Will someone from the admin team please contact me or tell me how to proceed. 

[BojanS]

Thank you for reaching out to us Megan and Somayeh.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

[08fbf7b6]

please help,  its frustrating, i m trying to set up my profile but it keeps saying phone number already exists, i dont remember puting my number on upwork before . 

Please help 

[JoanneP]

Hi Anahitta,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[natashanoire]

Hello, I am trying to create a new account but it states that my phone number is in use by another account. I created an account in the past but when I try to login, it states that the account no longer exists. How do I find the correct account or fix this issue?

[LuiggiR]

Hi Natasha,

Can you please click on my name and send me a PM with the username and registered email address of the account in question? I'd be happy to assist you further.

Thank you.

[michel-cara]

I need to close an old account I have with Upwork. I never got any gigs/assignments. I signed up some time ago. Never made use of the app, but setup my profile. Now I want to rejoin Upwork and really make use of the app while I am in-between jobs. Anyways, I no longer have access to the Email linked with the "FIRST" Upwork account, nor do I remember the UserName I created back then. I am trying to complete signup of this "SECOND" Upwork account, but am running into problems, as it reads that the cellphone number is already in use. Will need help how to DELETE that FIRST Upwork account so that I'm able to proceed w/ this new Upwork account. Thanks in advance for your time.

[LuiggiR]

Hi Michele,

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you. As a friendly reminder, having multiple accounts is a serious violation of the Upwork TOS.

Thank you.

[arbaaz-meghani]

Hello,

I'm trying to create a new account on Upwork.  When I try to verify my phone number, it says "this phone number is already in use"

Thank you

[arbaaz-meghani]

Found the old account and closed it.

[bryce-rusk]

Hello,

I'm new to Upwork and I'm trying to verify my phone number, but I keep getting an error message that my phone number is already in use by another account. I have never used this platform before so I'm not sure how that would be possible. What should I do?

[AndreaG]

Hi Bryce,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

[hoseacodes]

I am attempting to set up my account but my phone number is in use. Can someone assist me?

[AndreaG]

Hi Dominique,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[hunter-walker]

I cannot create an account because I am getting this error. Please help

[AleksandarD]

Hi Hunter,

One of our team members will reach out to you directly via email to assist you further with your account issues.

Thank you.

[cicci_william]

i didnt get a securtiy code for my phone number and i have tried 2 phones and it wont work!!

[BojanS]

Thank you for reaching out to us, William.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[kiarragrubb]

Hi Avery, 

I was unable to message you. I am seeking help for an issue with verifying my phone number. Says my phone number is already used for another account. Please advise. Thank you.

[kiarragrubb]

Cannot complete profile as it says phone number is in use by another profile. I don't have another profile. Please advise. Thank you.

[BojanS]

Hi Kiarra,

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[87b7c20b]

Hi,

Borjan 

Can u help me with problem regarding duplicate account first one i created working with agency they changed my login credentials now refusing to give it back now i creat account to report it,please help me on this

[87b7c20b]

i have two upwork account one account is aggency using now they changed login credentials acoount link is (**Edited for Community Guidelines** i creat new account with same email to contact about it can u help me on this

[87b7c20b]

Hi,

My Upwork Account Login Credentials(Email,User Name & Password) Changed by Agency i been working with now they refusing to give my account credentials,i have created a new a account with same Info and picture,can you Guide me for solution 

[AndreaG]

Hi Tayyab,

Someone from our team will reach out to you via support ticket in order to assist you further.

[NikolaS]

Hi Tayyab,

We will look into this further and will get back to you once we have more information.

Thank you for your patience,

[yebbaabrown]

I am trying to set up an account and it says my phone number is already in use. I have deleted the other account I made, so not sure what the issue is. 

[petra_r]

---

Abbey B wrote:

I am trying to set up an account and it says my phone number is already in use. I have deleted the other account I made, so not sure what the issue is. 

---

The issue is that you are not allowed to ever create another account after you had one.

You need to get support to restore your original account and then you need to close the current one. You may only ever have the first and only account you created. Anything else is a violation of the terms of service.