Phone Number is already in use

[tanvik009]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[729b96ad]

Hi I'm having the same. It says my mobile number is already in use on another account but I don't have another account. Please help!!

[BojanS]

Thank you for reaching out to us, Elijah.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[729b96ad]

Hey, I was told that I would get contacted regarding my phone number verification but nothing has come through yet?

[NikolaS]

Hi Elijah,

Thank you for following up. I reached out to the team handling your case and one of our agents will reach out to you via email as soon as possible to assist you further.

[1a0980c9]

To whom this may concern,

My name is Bryant, and I'm just now completing my UpWork account information, however, I'm not receiving the required security code to my phone.

[BojanS]

Hi Bryant,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[3879d0c2]

I am trying to create a profile in Upwork but my phone number is being rejected (this phone number is in use with another account). I saw this on similar threads regarding the same issue.

My phone number is 540 944 8209, I have not used it with any other upwork account that I know of.

Appreciate any help.

[JoanneP]

Hi Ethan Luke,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[0836a7cb]

Hello,
I am a New Profile user to UpWork. I am attempting to complete the final step of profile setup. However, when requesting a text message code to be sent in order to verify my phone number, I am receiving the following error:  "Something went wrong. Please try again later."

I have waited and tried later, with no success. Could a workaround please be offered?

Thank you,

Beth

[AndreaG]

Hi Beth,

Someone from our team will reach out to you via support ticket in order to assist you further.

[ewittl]

Why won't the text verification work? I keep clicking the green button to verify and create my profile. But it just says "try again later."

[AndreaG]

Hi Emily,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[3a31c37b]

Can someone help, or contact me? Thank you

[BojanS]

Hi Martin,

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[6c6f6cee]

I just came back to upwork after a few years and lost access to my old email and password. It says my phone number is already in use. Can someone help me get access to the platform?

[JoanneP]

Hi Timothy,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[taras-l]

Im trying to complete my profile and I get: Phone Number is already in use

[BojanS]

Thank you for reaching out to us, Taras.

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

[71a85051]

Hi I just set up an account with a Google workspace email and I can't verify because it's attached to a previous profile. Saw no way of fixing this, can someone reach out?

[JoanneP]

Hi Julian,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[e38f4369]

Hello,

I am having a similar problem - I had an account years ago tied to an email address that I no longer have access to.  I am creating a new account, and my phone number is 'already in use'.  Can a support agent reach out to me to resolve?

[AndreaG]

Hi Dave,

Someone from our team will reach out to you via support ticket in order to assist you further.

[cd929b96]

I need help closing an account I have never used. I am trying to set up an account and I can’t verify my profile with my phone number because it was used on the other account. I have never made an Upwork account before. 

[PradeepH]

Hello Steven,

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[claudiamendoza10]

I am trying to set up my freelance account but my phone number is already in use in a different account that is no longer being used.

[AndreaG]

Hi Claudia,

Someone from our team will reach out to you via support ticket in order to assist you further.

[04bcb964]

Hi,

I'm trying to register my account but it keeps giving me an error that my phone number is in use. This is a new phone number, so there is no way i could have another account with it. How do i get it working?

Thanks,

Marcos

[NikolaS]

Hi Marc,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[1758e469]

When I try to input my phone number, this message comes up, "Something went wrong. Please try again later." 

I have tried using different browsers. Is there something I can do to proceed with finalizing my account?

[ijlalzaidi786]

Hi Renee,

You can contact support regarding your problem.

Regards

[martina_plaschka]

---

Ijlal Z wrote:

Hi Renee,

You can contact support regarding your problem.

Regards

---

Why are you doing this? 

[NikolaS]

Hi Renee,

I checked and it seems that you already created a support ticket for the issue you are experiencing with adding your phone number. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[98c76e44]

I'm at step 10 and need to verify my phone number. When I put the full 10 digit phone number in it says, "Something went wrong. Please try again later." I've tried at different times throughout the day and also tried clearing the browswer cache. If I put in a non-10 digiti number, it actually prompts for the code, but of course I never get it because it isn't a valid phone number. Any help on how to verify the phone another way?

[JoanneP]

Hi Brian,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[efb10a28]

When I enter my phone number to be verified (enter phone number to recieve verification code via text) I get the following message "Something went wrong. Please try again later."

I have reloaded the page several times with the same result. Not sure what to do next. 

[LuiggiR]

Hi Ian,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[ac4aec61]

Hello, I'm trying to verify my account, but my phone number is not going through. Whenever I try it, it returns, "Something Went Wrong. Please try again later." Any advice?

[LuiggiR]

Hi Kerim,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[653bb46e]

Hello, I am creating my profile as a new freelancer. I am stuck on the Create Your Profile, step 10 where you enter your address and phone number. Every time I submit my phone number to get the code, it says "Something went wrong. Please try again later." 

I've tried in a private browser window, two separate browsers, and it still isn't working. I am unable to verify my profile or move forward without this. I attempted to reach out via Get Support and was told to post in the community, was unable to speak with someone directly. 

Any help is much appreciated!

[BojanS]

Thank you for reaching out to us, Jenna.

One of our team members will reach out to you directly to assist you with your phone verification process.