Problem with access to platform

[irena-marunovic]

Anytime I log in, I am asked to set my profile, like I am new on the platform. I tried to follow the direct link from one of Upwork mails, but in that case I get the notification from the attachment. Please, resolve this problem and let me see my history of transactions and all the data related to my profile.

[ArjayM]

Hi Irena,

Could you please try clearing your cache and cookies? Then log back into your account. You may also consider using a different browser or the incognito mode of your preferred one. Let us know if the issue persists; we'll look further into that for you.

[irena-marunovic]

Dear Sir/Madam,

I have tried all the options and nothing works.

Best,
Irena

[PradeepH]

Hi Irena,

I am sorry to hear that the troubleshooting steps did not help. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep