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Re: Profile Picture Upload Error

I am having the same problem.  Fits all requirements, tried various different pictures and will not let me upload.  This is disappointing.  I heard great things about the site and I was excited to try it.


Hi Devon,


Thank you for reaching out. 


I understand your concern about not being able to update your profile picture. To sort this out, please clear your browser cookies and history or use an incognito window then retry again. When selecting your photo, please make sure:

  • It is at least 250 x 250 pixels
  • It is no more than 4000 x 4000 pixels 
  • The extension is .jpeg, .png or .gif
  • The max size is 5 MB

You may read more about choosing a perfect profile picture here>Sample Profiles And Best Practises


I hope that helps. Thank you for choosing Upwork.

~ Johnabi
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