Oct 1, 2022 10:50:16 AM Edited Mar 6, 2023 06:11:14 AM by Andrea G
Hi,
I am unable to verify my name with bank account name. Can you please reach out to me as I need to get this verified. Previously it was added and last year - I did without funds too. Trying to keep the same acount. Please assist. I can share account details if needed. Thanks, Raj **Edited for Community Guidelines**
Solved! Go to Solution.
Oct 5, 2022 02:58:10 AM Edited Apr 4, 2023 11:26:24 AM by Andrea G
Hi Duong,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Oct 1, 2022 12:50:12 PM by Rajendra Y
Hi Raj,
Your account name and bank account holder name must be same other wise you can't verify your payment method
Oct 2, 2022 01:05:41 PM by lubna o
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Oct 2, 2022 02:48:23 PM by Luiggi R
Hi Lubna,
I'm sorry to hear you're having trouble with this. I shared your concern with the relevant team and you will be receiving an email shortly with more information about the next steps to take.
Mar 6, 2023 05:09:58 AM by Hazal Y
Hello,
There is a warning when I try to get paid "Payment method verification in progress". My account name and bank account holder name are same but I can't verify my name with bank account name. Can you please reach out to me? Please assist.
Thanks in advance
Mar 6, 2023 07:21:09 AM by Nikola S
Hi Hazal,
Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance.
Oct 3, 2022 02:03:40 PM Edited Oct 3, 2022 02:04:32 PM by Khaled A
Oct 3, 2022 04:13:55 PM by Arjay M
Hi Khaled,
I have reached out to the team handling your case. One of the members has sent you an email with more details and instructions on how to resolve the issue. Please refer to this support ticket or your email and don't hesitate to communicate if you need further assistance. Thank you!
Oct 4, 2022 11:03:14 AM by Audrey W
Hi,
I'm hoping to get help from someone on the support team
I am attempting to add a new bank account to my account but Upwork will not accept it because the first name on my profile does not match the first name on the bank account. This is because I go by my middle name and I want that reflected on my profile. I have already verified my identity by submitting my driver's license and taking a selfie and that was approved. I have a verified identification check mark on my profile as well.
Can anyone point me in the right direction on how to resolve this?
Thank you in advance!
Oct 4, 2022 12:44:01 PM by Arjay M
Hi Audrey,
I have reached out to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been cleared. Please also note that the team has taken action with your verified name to reflect to make sure that it reflects your second name. Let us know if you need further assistance.
Oct 5, 2022 12:28:45 AM by Duong N
The beneficiary name is mismatched even though I already had my account verified. Please send me an instruction of how to fix this! Thanks!
Oct 5, 2022 02:58:10 AM Edited Apr 4, 2023 11:26:24 AM by Andrea G
Hi Duong,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Oct 20, 2022 01:20:33 AM by Youssef M
Hi annie
I am unable to verify my payment method too they send me that (Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.) but my name in up work is the same name as my payment method, can you help me, please?
Oct 20, 2022 04:04:29 AM by Pradeep H
Hi Youssef,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Oct 20, 2022 03:17:16 AM by Sergei B
Hi Annie,
I have the same problem. I want to add as a payment method my company's bank account and I have an authorization letter from my company, but I don't know where to send it.
Please help me to complete this task.
Oct 20, 2022 08:29:13 PM by Pradeep H
Hi Sergei,
Thank you for your message. I do not see any Agency or Company profile on your Upwork account. Please note that your payment method must match the name registered on your Upwork account.
Thank you,
Pradeep
Oct 24, 2022 07:04:23 AM by Sergei B
Hi Pradeep,
My Company (Foundation) does not have account on Upwork. I have a corporatized bank account from the Foundation and want to use it. Can attach the authorization letter, just show me where I can do it.
Nov 5, 2022 12:20:03 PM by Robert M
I have done this. It takes you to a bit and then to a place to leave a message in perpetuity
Nov 20, 2022 06:39:36 AM Edited Nov 20, 2022 08:57:48 PM by Annie Jane B
My individual checking account, ending with **Edited for Community Guidelines**, gave the error: "The beneficiary name is mismatched." I can provide a document that proves the bank account is mine. Can you fix the status of the account?
Nov 20, 2022 08:59:10 PM by Annie Jane B
Hi Dilara,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 21, 2022 11:31:05 PM by Muhammad Bilal H
Hello, I just go activate a bank wire transfer through my Agency account and I'm facing an issue with The beneficiary name is mismatched. Please help guide what is the problem and why I am facing this issue.
Nov 22, 2022 02:26:12 AM by Pradeep H
Hi Muhammad,
Thank you for your message. I checked your account and noticed that your payment method is already accepted and will be active after Nov 25th.
Thank you,
Pradeep
Jan 1, 2023 06:42:45 PM by Abdallah S
Please, i have the same problem although the gmail account is literally the same just my last name that i put is different even the profile pic and mobile number are the same
Jan 2, 2023 02:09:06 AM by Pradeep H
Hi Abdallah,
Thank you for your message. I am pleased to inform you that the payment method has been accepted and will be active after 3 days.
Thank you,
Pradeep
Jan 29, 2023 01:45:22 PM by Mervin Ernesto C
Hello. I am experiencing this problem. The only difference is that in the bank, the initial of my middle name appears, while I have my full middle name in the Upwork settings. How can I get this fixed?
Jan 29, 2023 03:59:14 PM by Luiggi R
Hi Mervin,
I'm sorry to hear you experienced this as well. I escalated your concern to the relevant team and can confirm that you should no longer see the name mismatch on your end. Don't hesitate to let us know if you need further assistance.
Feb 25, 2023 02:33:32 PM by Mahrukh K
Hi Annie.
I am having some issues with the "Upwork any hire" contract. The client paid me. For a week the milestone was in "pending" there was no date mentioned.
Then yesterday Upwork put my contract with that client on pause (suspension). And when I checked my available balances it is showing me a negative amount saying that the client has returned the payment. What does it mean?
Feb 25, 2023 03:43:51 PM by Luiggi R
Hi Mahrukh,
Thank you for reaching out. I can see that you already have a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 5, 2022 04:17:27 AM by Faheem S
Hi,
I am having the same issue aswell. I keep getting a verification error saying that my ID name does not match the name on the bank account even though it does. I have escalated a ticket, still haven't heard from support.
Oct 5, 2022 08:09:10 AM by Annie Jane B
Hi Faheem,
Thank you for reaching out to us. Generally, it may take 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
Also, kindly note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.
Since you have an open support ticket, you can access it here. Note that support requests are responded to in the order they are received. Please allow 24-48 hours for the team to follow up with you and assist you further.
Oct 5, 2022 11:57:33 PM Edited Oct 6, 2022 09:45:53 AM by Faheem S
Hi Annie,
Thank you, the payment method was verified.
Dec 14, 2022 04:21:34 AM by Mubarak A
i still hope to get a swift response just added my payment and it shows benefiery name mismatched . And i am sure it's all the same. I hope to get a response soon
thabksb
Dec 14, 2022 09:59:57 AM by Annie Jane B
Hi Mubarak,
Thank you for reaching out to us. Same with the information I provided above, it may take 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
In your case, if the name mismatch is still there by December 16, please let us know so we can further check it for you.
Also, kindly note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.
Oct 5, 2022 08:49:09 AM by Salma M
My upwork account name did not match the name in my bank account so that my direct to bank payment method has been deactivated. But I have edited my bank account details and matched it with same name as here in upwork. It is been over 48 hours now and payment method still could not be activated. Any help from the customer support to activate my payment method as soon as possible?