The beneficiary name is mismatched

[#1]

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

[#2]

My name in my ID, Bank Account, and Upwork is Idea Këpuska, but when adding a payment method Upwork is not letting me use the character "ë" in my last name... and so it says that the name is mismatched... but the think is that Upwork is not letting me use the letter and that is required in order to write my name.

Please help me resolve this issue

[#3]

Hi Idea,

Thank you for reaching out to us. I followed up with the team handling your case and your name mismatch is now approved. 

[#4]

Struggling with setting up profile and ank account, i am incorporated and need to use my company name and bank account but this site has no way to talk to a real person or atleast raise a support ticket. I cant fix this and seems i wasted 2 days of effort trying to just do basic setup. 

Any help from upwork support is appreciated.

[#5]

Hi Dhirendra Singh,

I'm sorry if you're having difficulties contacting our support team and have your profile concerns addressed. I can confirm that a support ticket was raised, and one of the team members has sent you an email with more information about the status of your financial account. They've also included instructions on how to resolve the issue.

We highly suggest you continue coordinating with the team by responding to that email so that they can assist you more efficiently. You may also visit the support ticket linked to your case on this page for updates.

[#6]

Hello @Joanne,

my paypal account and my bank account are same as upwork account which is Ardha Tan(First Name) Sutan Wardhana(Last Name) but it`s payment method issued beneficiary name is mismatch

[#7]

Hi Ardha,

I checked your account and can confirm that your payment method is already accepted. Please update the Tax Information page to activate your payment method.

- Pradeep

[#8]

Hello,

My withdrawal to ACH account has been rejected because my Upwork name is my full name but the name in my bank account is like my passport with one letter for my third name only i changed my name in Upwork now and it matches the name in my bank account you will accept the withdrawal now? did you change the name in my upwork account or not yet kindly assist

[#9]

Hi Ahmed,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[#10]

I have tried multiple withdrawal methods and I keep getting a notice that my name on the method does not match my Upwork account. The names are exactly the same. I have tried resubmitting the names on both Upwork and my bank account with no luck. I have tried multiple bank accounts and a Paypal. Still declines the method. My names are identical on all methods.

Please help me resolve this issue.

Thank you!

Megan Goddard

[#11]

Hepl

[#12]

Hi Megan,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#13]

Hi Megan,

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now. Please allow 3 days for the payment method to become active. 

- Pradeep

[#14]

Hello,

My upwork name matches my payment method name, however, Upwork is saying it's mismatch.

How do i resolve this, please. 

[#15]

Hi Amuche,

I checked with the relevant team and can confirm that you should no longer see that mismatch on your end. Don't hesitate to let us know if you need further assistance.

[#16]

My friend is japanese. His name is 田邉晃季

When ID verification, he input "Akiki Tanabe" by the english name. but not verify.

In several network, The name is translated in chinese. So, How can I input the name?

[#17]

Hi Hideomi,

Your friend may use the international form of his name for his profile information, as the system won't accept those characters. If your friend is having trouble with the verification process, it would be best if he contacts support directly for assistance. We cannot share the details of another user's account for privacy reasons. 

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

[#18]

I'm a new freelancer and I completed a job and was paid and I just got an ongoing contract but I opened my profile using my nickname as my first name.  My bank has my legal name.  I cannot change it in my profile as it's locked because they say it's verified (which would be my legal name on my id)  so now I cannot get paid and have no way to fix this.  I've tried to contact support only to have the chat disconnect over and over and send me to the same place where I can make no change.  So I guess i cannot receive the payment I earned or take the new contract unless I go off the upwork site and work directly for my client? And I forfeit my payment I earned already? 

so to clarify the client released payment and I was told to set up a method to receive it.  That's when I found the issue and I'm unable to fix this despite trying every avenue offered on the support site. 

[#19]

Hi Lisa,

I checked with our verification team, who confirmed they will assist you through a support ticket. You can access the ticket here. 

[#20]

I changed my profile name exactly as my bank account name, but still give that the name didn't match, what should I do?

[#21]

Changing the name of the profile along with the name of the bank may match.

(Mariya Tabassum)

[#22]

Please how do I edit my verified name on Upwork?

The bank details I provided have my first name, middle name and last name but my Upwork profile only has my first name and middle name .

Please how do I change this because Upwork can't verify my bank account because of it .

[#23]

Hi Esther,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method. 

[#24]

Hi, community.

I am happy to ask you, kindness.
I tried to add my Local Bank but there will be the trouble of "The beneficiary name is mismatched" ?, what should I do?

- My upwork profile name is "Ahmed Mokhtar".
- My name on visa is "Ahmed Mokhtar".
- My name on ID card is "Ahmed Mokhtar".
- My paypal profile name is "Ahmed Mokhtar".

Looking forward to hearing your advices.
All the best.
Ahmed 

[#25]

Hi Ahmed,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your payment method will now undergo security verification and become active in three days.

[#26]

I've added two bank accounts for 'get paid', and the names on the accounts match my Upwork account name (it seems to me).  I'm getting flagged with the 'Beneficiary Name Mismatch' error.

Is Upwork Support usually who can help me resolve this error?

Thanks,

Colin