The beneficiary name is mismatched

[sassy_programmer]

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

[c3fa9654]

This issue has taken a month to automatically be resolved so we eneded our contract and decided to do future payments another way, though I'm still awaiting a payment that was already completed. The beneficiary name mismatch concerns my checking account for recieving payments. I need this issue to be resolved.

[ArjayM]

Hi Aidan,

I've contacted the team handling the review and asked them to take a closer look at your case. I'm pleased to inform you that one of the team members confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!

[dreams411]

Hi there,

I just added a payment method but I'm getting this error "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

I believe this is because I shortened my first name on Upwork. Please kindly help me to review this.

Thank you very much!

Best regards,

Ifeanyi Okorie

[dreams411]

Hello, please I really need help with this.

[LuiggiR]

Hi Ifeanyi,

Sorry for the delay in getting back to you and thanks for bringing this to our attention. We've escalated your concern to the relevant team and your beneficiary name mismatch has been cleared. Don't hesitate to let us know if you need further assistance.

[d8fdb7af]

Hi Arjay,

I need help and the chatbot could not assist me. I set up payment via debit card to my bank account, but on the page "Get Paid" I see the message: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." This is incorrect, as the name on my Upwork account is exactly the same as my bank account and debit card." However, there is a typo in my name that I see only on my certificate of earnings. I need to speak to someone to resolve this, or it seems I will never receive payment. The chatbot was of no help at all. Thank you! -EM

[NikolaS]

Hi Eric,

Thank you for reaching out to us. I followed up with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[26f8dc3b]

My name in Upwork and PayPal is the same "Kerolos Adel", but Upwork is still saying that "The beneficiary name is mismatched."

[LuiggiR]

Hi Kerolos,

Thanks for bringing this to our attention. We notified the relevant team and can confirm that you should no longer see a mismatch with your beneficiary name. Your payment method will now undergo security verification and should become active within three days. 

[26f8dc3b]

Thank you, the message disappered but I still can't withdraw my money through PayPal and I faced this message "see attached screenshot"

[LuiggiR]

I'm sorry you're having trouble withdrawing through PayPal, Kerolos. In that case, I'd recommend that you contact PayPal support to consult them about the specific decline error and ensure everything is okay with your account. If you've done that and the problem persists, please let us know so we can assist you further. 

[26f8dc3b]

PayPal didn't recieve anything. and the problem still exist.

[LuiggiR]

Thanks for letting us know, Kerolos. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1e524727]

Please help,

I use the exact same name in profile as my bank account, and still tell me that my name is dismatch, please help me with my issue 

[JoanneP]

Hi Raya Khalid,

I checked with our verification team, who confirmed that the name mismatch has been resolved. You may log into your account to check. 

[jamesryangabriel]

I need help with my withdrawal method. It says beneficiary name is mismatched, even if it's not. I have double checked already my name if its the same. Can you please  help me with this

[LuiggiR]

Hi James,

I checked, and it appears that the name mismatch has been cleared. Your withdrawal method will now undergo security verification and should become active in three days. 

[c3a514b4]

Hi.

Dear Upwork Team,

I am Adnan Sarwar. I am new to upwork. I am facing an issue that when I try to submit my Identity Document there is a name showing Ahmad Hassan but my name is Adnan Sarwar. I don't know why this happening.I already send the identity document of mine but they rejected it. I am very thankful if you resolve my this issue. I would be very grateful of you. Kindly check this and fix it as soon as possible. I attached the Screenshots of my problems below. 

Looking forward to hearing back from you.

Thank you

Warm Regards,

Adnan Sarwar

[LuiggiR]

Hi Adnan,

The name you're seeing in the verification page is for the account holder of the payment method you've added. Your payment method must match your name on Upwork; you should be listed as the account holder or authorized signer on the chosen account. If this isn't the case, then you should remove the payment method and add one that's under your name. Feel free to check this article to learn more. 

[caroline_k1]

Hi everyone, 

I tried adding a new payment method, it says that it doesn't match my name, so I cannot do it. I guess it means the ID verification, as I probably completed it before I got married (now my last name changed). I went into "ID verification", it says "verified", so I am stuck - I cannot do it again.. I tried contancting support but it just connects me to the AI support, no real agent.. What can I do?

[AndreaG]

Hi Karolina,

One of our agents has reached out to you via support ticket in order to assist you further.

[df02e915]

Hi,

I'm having an issue depositing my funds from UpWork into my bank account due to a special character on my government-issued driver's license which is a comma between my first and middle name.

No, this is NOT an error on my driver's license. This is just the standard formatting on all DL licenses issued by the government here where I live, where they place a comma between first and middle names.

The problem now is that UpWork's system thinks the comma is literally a part of my actual name, and since the comma doesn't exist in my name on my bank account I'm assuming this is where the "mismatch" error keeps coming from.

Can someone please assist me with this issue?

[AndreaG]

Hi Ameer,

I checked with the team and can confirm that your name mismatch has been cleared! 

[df02e915]

Hi Andrea,

Thank you!

[8da6029a]

Hi there! 

Upwork says the beneficiary name on your payment method does not match the name on your Upwork account. My name is Sangeeth Nipun Sugeeshwara. Upwork account name is Sangeeth Nipun. my local bank account name is in the bank book in

R A S N Susgishwara. ( R A is surname) When I added the bank account to Upwork I filled first name Sangeeth Nipun and my last name Sugeeshwara. but still says it is mismatching.  How can I resolve this? I didn't have issues when withdrawing money from Payoneer to the same bank.

Thanks,

Sangeeth 

**Edited for community guidelines**

[JoanneP]

Hi Sangeeth,

I have requested the assistance of our team, and I'd like to confirm that your name mismatch has been approved. 

[8da6029a]

Thank you so much Joanne

[1b7bce42]

I am trying to add my paypal to upwork, i.e. link it, but it says that the name does not match.... that is totally false, as my upwork name with my paypal account name matches, I can prove it perfectly... and there is no option to contact support.

how can i prove that i have both names on both sites? it doesn't make sense, there is no orientation.

[c32ce084]

Hello,

I tried to add withdrawal methods (Direct to Local Bank (EUR)), but I have the issue of "The beneficiary name is mismatched." showing up, even though this is my name everywhere (accounts, invoices, business registration, so on...). How can we fix this issue? 

Thank you.

[NikolaS]

Hi Josephine,

Thank you for reaching out to us. I followed up with the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[08b0a223]

My name in my ID, Bank Account, and Upwork is Idea Këpuska, but when adding a payment method Upwork is not letting me use the character "ë" in my last name... and so it says that the name is mismatched... but the think is that Upwork is not letting me use the letter and that is required in order to write my name.

Please help me resolve this issue

[NikolaS]

Hi Idea,

Thank you for reaching out to us. I followed up with the team handling your case and your name mismatch is now approved. 

[06aa3a1a]

Struggling with setting up profile and ank account, i am incorporated and need to use my company name and bank account but this site has no way to talk to a real person or atleast raise a support ticket. I cant fix this and seems i wasted 2 days of effort trying to just do basic setup. 

Any help from upwork support is appreciated.

[ArjayM]

Hi Dhirendra Singh,

I'm sorry if you're having difficulties contacting our support team and have your profile concerns addressed. I can confirm that a support ticket was raised, and one of the team members has sent you an email with more information about the status of your financial account. They've also included instructions on how to resolve the issue.

We highly suggest you continue coordinating with the team by responding to that email so that they can assist you more efficiently. You may also visit the support ticket linked to your case on this page for updates.

[0e82702a]

Hello @Joanne,

my paypal account and my bank account are same as upwork account which is Ardha Tan(First Name) Sutan Wardhana(Last Name) but it`s payment method issued beneficiary name is mismatch

[PradeepH]

Hi Ardha,

I checked your account and can confirm that your payment method is already accepted. Please update the Tax Information page to activate your payment method.

- Pradeep

[ahmedtaha1997]

Hello,

My withdrawal to ACH account has been rejected because my Upwork name is my full name but the name in my bank account is like my passport with one letter for my third name only i changed my name in Upwork now and it matches the name in my bank account you will accept the withdrawal now? did you change the name in my upwork account or not yet kindly assist

[LuiggiR]

Hi Ahmed,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[1fb612b1]

I have tried multiple withdrawal methods and I keep getting a notice that my name on the method does not match my Upwork account. The names are exactly the same. I have tried resubmitting the names on both Upwork and my bank account with no luck. I have tried multiple bank accounts and a Paypal. Still declines the method. My names are identical on all methods.

Please help me resolve this issue.

Thank you!

Megan Goddard

[0dc10494]

Hepl