Apr 1, 2023 10:54:25 AM Edited Apr 4, 2023 11:19:21 AM by Andrea G
My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?
Solved! Go to Solution.
Apr 2, 2023 01:55:26 PM Edited Apr 11, 2024 02:00:49 PM by Andrea G
Hi Soner,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Aug 24, 2020 07:45:18 AM Edited Aug 24, 2020 08:53:23 AM by Bojan S
(Direct to Local Bank transfer account failed, and the money has been credited back to your Upwork financial account. Review your payment method information.)
**Edited for community guidelines**
Aug 24, 2020 08:56:14 AM by Bojan S
Hi Hardik,
Please note that if you are withdrawing directly to your bank account, the beneficiary name on your bank account must match your verified name on Upwork. Please double check your account number(s) and details carefully. Accurate entry of these details is your responsibility and essential for successful withdrawals. Please check this help article for more information.
Aug 14, 2023 02:03:47 PM by Muhammad T
Can you tell me if someone entered the date of birth and account name wrong and the withdrawal payment, then it's money will come back or not after verification?
Feb 15, 2024 12:27:57 AM by Ma Lolita Ines R
Hi, So I I was trying to add another payment method on my upwork account. I filled in everything correctly but somehow Google autofilled my Mom's name instead of mine. I saved my mom's name and address on google autofilled. I know I was careless and super dumb for not rechecking but I was 100% certain I typed my name on both fields asking for account name and now some of the services are automatically on hold which includes getting paid and adding another payment method. I removed the payment method with my mom's name now but they're asking me to verify my mom's identity and how and why the hell would I do that when it was my bank account I added, my address, my account num, my phone num except one account name field was her name and the other field was mine. I also removed the mismatched payment method and still my account is on hold. Help?
Mar 25, 2023 01:03:16 PM by Asma M
Hello,
I requested to verify my PayPal account so i can get paid, but it says that the names don't match of the email and my name Upwork, even though its the same name only add number 7 on my email,
Can someone please help me
Apr 14, 2023 06:23:25 AM by Joanne P
Hi Asma,
I checked your account, and it seems like one of our agents helped you fix this as soon as possible. If you need further assistance, please let us know. We are here to help!
Apr 1, 2023 12:46:14 PM by Annie Jane B
Hi Hamza,
Thank you for reaching out to us. I checked your account and it looks like the name mismatch has already been resolved. Please note that our account support team actively reviews verified name mismatches. In general, it may take up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
Apr 1, 2023 03:13:52 PM by Hamza J
Hi Annie, thanks for reaching out. I see the name mismatch issue is resolved but my financial account is still suspended. May I know what else to do in order to remove this restriction ?
Jan 19, 2024 06:01:19 AM Edited Jan 19, 2024 06:01:45 AM by Vaibhav G
Hi Luiggi, thanks for reaching out. I see the name mismatch issue is resolved but my financial account is still suspended. May I know what else to do in order to remove this restriction ?
Jan 19, 2024 07:22:36 AM by Luiggi R
Hi Vaibhav,
I can see that your account is currently undergoing verification and is still in review. You will be notified once the review is complete.
Feb 15, 2024 08:15:47 PM by Ma Lolita Ines R
Hi, So I I was trying to add another payment method on my upwork account. I filled in everything correctly but somehow Google autofilled my Mom's name instead of mine. I saved my mom's name and address on google autofilled. I know I was careless and super dumb for not rechecking but I was 100% certain I typed my name on both fields asking for account name and now some of the services are automatically on hold which includes getting paid and adding another payment method. I removed the payment method with my mom's name now but they're asking me to verify my mom's identity and how and why the hell would I do that when it was my bank account I added, my address, my account num, my phone num except one account name field was her name and the other field was mine. I also removed the mismatched payment method and still my account is on hold. Earlier today I verified my identity and had an Identity badge but my account is still on hold and I still can't transfer funds and it is still asking me to verify Ali Raza even though I removed the payment method with name mismatch.. Please.. I need help badly..
Feb 15, 2024 08:47:31 PM by Pradeep H
Hi Ma Lolita,
I'm sorry to hear about your problem with adding a payment method on Upwork. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
May 31, 2023 10:30:42 AM by Hatice Havva Y
Hello Annie, I have the same issue. I can not. transfer my money to my US account. I wrote my marriage last name. But I rewrite it the older one. Can you help me,
please?
May 31, 2023 11:11:40 AM by Nikola S
Hi Hatice,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 2, 2023 04:02:04 AM by Nur K
Hi, I'm Nur.
I entered my card information to transfer the money in my account to my card via IBAN (direct bank transfer) but my UpWork name and my card name do not match due to non-English characters in my name.
In addition, the card information section does not accept the letter "ı" and the letter "ç" of my original surname.
Hence, "Payment method verification in progress"
Your payment method has been disabled because the recipient name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.
"The beneficiary name is mismatched. "
system gives this error.
Please help me on this.
Jun 2, 2023 03:50:22 PM by Pradeep H
Hi Nur,
Thank you for your message. I see that you have already removed the payment method you are referring to. Could you please try adding the payment method again and let us know once done? We can request the team to review your details manually.
Thank you,
Pradeep
Aug 24, 2023 05:54:04 AM by Aderibigbe S
Hello, please help the name mismatch has been on my account for 3 days now, and the emails sent to me don't provide solution
Aug 27, 2023 04:26:45 PM by Lilian B
Hi Annie,
I have the same problem, also I don´t complete the forms W8BEN foreign status certification because I don´t have ID USA and I don´t pay tax in USA, also It´s possible not to fill out that document and review my payment?
Aug 27, 2023 04:59:47 PM by Luiggi R
Hi Lilian,
The Form W8BEN is intended for non-U.S. persons, which is precisely to validate that you're not a U.S. taxpayer. When filling out the "Tax identification" section of your Tax information, choose the option to confirm that you're not a U.S. person. Feel free to check out this article for details.
Aug 27, 2023 07:43:37 PM by Lilian B
I am not a resident or citizen of the United States, do I need to complete the W8BEN form to receive my payment and apply for jobs?
Aug 27, 2023 09:42:00 PM Edited Aug 27, 2023 09:43:43 PM by Pradeep H
Hi Lilian,
Thank you for your question. As confirmed by Luiggi above, the W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. users on the platform. You will need to complete the W8BEN form in order to receive payments and apply for jobs. You can refer to this help page for more information.
- Pradeep
Oct 16, 2023 12:13:53 AM by Kator T
My payment method via direct to US bank was flagged for name mismatch. I think this may be an error on your end as my name is Kator Tarkaa.
Oct 16, 2023 04:05:57 AM by Pradeep H
Hi Kator,
I have followed up with the team handling your account and I am pleased to inform you that your payment method is active now.
- Pradeep
Oct 16, 2023 01:50:07 PM by Anthony O
Thanks for your help on the issue above. Please I'm having a similar issue and it's 5 days past now waiting for verification from support yet nothing, It's still showing name mismatch awaiting verification, and my name is the same on bank and Upwork. please help. I'd really appreciate
Oct 16, 2023 06:30:18 PM by Arjay M
Hi Anthony,
I've reached out directly to the team handling the review and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use.
Oct 18, 2023 10:46:08 PM by Josovitz N
Hello Annie
I have the same issue, my upwork and wise account have the same name but it says mismatched, My name is actually "Josovitz Nemeño" but upwork won't accept name with an "ñ" on it so I changed my name on upwork to "Josovitz Nemeno" instead and also my wise account, it should be the same but why is it still mismatched?
Can you help me, please?
Oct 19, 2023 02:14:11 AM by Pradeep H
Hi Josovitz,
Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted now. Please update the Tax Information page before you initiate a fund withdrawal.
- Pradeep
Oct 26, 2023 04:05:36 AM by Nourelhouda M
Hello i am trying to add my bank account but it keeps saying payment deactivated because the payment method name does not match the name on your upwork account but its exactly the same.
Oct 26, 2023 04:50:49 AM by Luiggi R
Hi Nourelhouda,
I checked and it looks like you recently removed the payment method you're referring to. If you get that error when you add it, don't worry; the team will conduct a review to validate that both names match. Alternatively, you can reach out to us again, and we'll be happy to assist.
Dec 11, 2023 04:37:10 AM by Jessica Cristina L
Hello Luiggi, I'm facing the same issue as everyone here. My account is already verified, and I've already submitted my documents, but the payment details can't be entered because of a "the beneficiary does not match" error. Could you help me, please? I've tried everything already.
Dec 11, 2023 05:57:21 AM by Luiggi R
Hi Jessica,
Thanks for bringing this to our attention as well. I've escalated your concern to the relevant team and you should no longer see the error on your end. Don't hesitate to let us know if you need further assistance.
Dec 12, 2023 12:16:36 PM by Jessica Cristina L
Hi Luiggi, please help the name mismatch has been on my account for 5 days now, and the emails sent to me don't provide solution.