Apr 1, 2024 12:15:54 AM Edited Apr 11, 2024 01:55:50 PM by Andrea G
Hello, today, I am trying to add paypal as an additional payment method.
My full name on paypal account is Cong Dinh, which is the same on upwork account.
But upwork says:
Payment method verification in progress
But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?
If so, this should not be a big deal!
Can you help me add paypal quickly?
Best regards.
Solved! Go to Solution.
Apr 11, 2024 01:57:26 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If it’s been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
May 13, 2024 06:14:03 PM by Joanne P
Hi Simile Loyce,
We checked with our verification team, who confirmed that the name mismatch was resolved. You may log back into your account and check.
May 13, 2024 01:32:44 AM by Amila T
Hi, my Profile name and beneficiary (bank Account) name are the same. But Upwork notifying me
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
How can I solve this issue?
and I trying to contact UpWork support via chat. is it like a bot and not getting a proper answer? how can I open support tickets?
May 13, 2024 10:49:25 PM by Pradeep H
Hi Amila,
I am sorry to hear about your payment method and trouble reaching our support team. I checked your account and I am pleased to inform you that your payment method is accepted now. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you and provide clarification whenever needed.
- Pradeep
May 14, 2024 05:00:22 AM by Hadil J
My name on my Upwork account is different from the name on my PayPal account, and I am unable to change my name on PayPal. Is there any way Upwork will accept my PayPal account without requiring a name change?
May 14, 2024 06:41:14 AM by Luiggi R
Hi Hadil,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
May 14, 2024 08:47:50 PM by Lei S
Hi, I've been struggling with this issues for days. I changed my nick name to real name and already passed identity verification.
But when I was gonna withdraw money. It says "payment method verification in process. Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account".
My name is Shang Lei(尚磊),in other countries we would use Lei Shang(磊尚), is that the reason caused mismatch? What shall I do to solve this?
May 15, 2024 05:49:58 AM by Joanne P
Hi Lei,
We checked with our verification team, and they have confirmed that the mismatch has been resolved. You may log in to your account to check.
May 16, 2024 04:47:52 AM by Samuel Y
Hello JoanneP,
I added a payment method on may 9th and I am still notified that my payment method has been deactivated due name mismatch meanwhile the name on my payment method is same as the name on my verified Upwork name. I need your assistance on this.
May 16, 2024 05:32:50 AM by Luiggi R
Hi Samuel,
It appears that you deleted the payment method from your account. Could you please add it again? Let us know if you get the error after adding it and we'll gladly assist you further.
May 16, 2024 07:51:22 AM by Samuel Y
Hello LuiggR,
No I didn't delete it, it is still there, here is a picture proof
May 16, 2024 09:41:24 AM by Luiggi R
Thanks for clarifying, Samuel. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.
May 16, 2024 04:40:19 AM by Ashraf I
When i added my payment method a yellow warning saying "payment method failed because beneficiary name and upwork profile don't match" i read thr verification progress takes about 48 hours so i waited then the yellow warning became a red warning saying "failed" I'm sure the beneficiary name and the upwork profile do match
Upwork team please help me fix this issue and if there's anything I'm doing wrong please let me know!
May 16, 2024 05:18:45 AM by Luiggi R
Hi Ashraf,
I'm sorry if that caused any confusion. I see you deleted the payment method in question; would you mind adding it again? Even if you get the error, the relevant team will review its beneficiary name to confirm it matches your verified name on Upwork. You can also contact us again, and we'll gladly escalate that to ensure that your payment method is verified.
May 16, 2024 09:39:18 AM Edited May 16, 2024 12:25:11 PM by Arjay M
Hi Luiggi,
Thanks for your quick support but i haven't deleted the payment method actually. The error is still there and j attached a screenshot just to make things clear
**Edited for Community Guidelines**
May 16, 2024 12:37:49 PM by Arjay M
Hi Ashraf,
Arjay here stepping in for Luiggi. I took a closer look at your account and confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use.
May 16, 2024 01:06:21 PM by Ashraf I
the issue still persists, i even tried switching up devices to see if one of the devices was glitching but the issue is still there, should i try removing and re-adding the payment method (Note: i tried doing that 2 times before submitting this problem)
May 16, 2024 10:09:57 PM by Md M
But I have already edited my details to replace my nickname with my full name here in Upwork. Before some days ago I requested to update my name and activate the payment method direct to bank account. But still now it shows me mismatched. Please solve this problem as soon as possible.
Best Regards
Md Maniruzzaman.
May 17, 2024 01:50:35 AM by Pradeep H
Hi Md M,
Thank you for your message. I checked your account and it appears that you have already deleted the payment method. Feel free to message us if you need further assistance.
- Pradeep
May 17, 2024 04:41:34 AM by Ashraf I
So i previously submitted a forum about the "beneficiary name and upwork profile names are mismatched" and Upwork support team responded that they checked and the payment method is now activated, well it wasn't activated so i left it that way for about a day then tried to remove and re-add the payment method and the issue is still there, could upwork team please help me?
May 17, 2024 07:26:31 AM by Luiggi R
Hi Ashraf,
Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Don't hesitate to let us know if you have any additional questions.
May 17, 2024 08:19:11 AM by Ashraf I
Hi Luiggi,
I've just checked and the problem is solved, thanks a lot for helping me out and fixing the issue! 😀
May 17, 2024 06:26:58 PM by Raul Alfredo P
Hello, i need help, I am new to Upwork, i recently got my first contract, and in order to get paid i need to solve this issue, the name on my paypal account and the name on Upwork are the same (Raul Alfredo Peña) but i still keep receiving this message.
what should i do? pay day is near and i need to solve this asap- thanks in advance.
May 17, 2024 07:59:19 PM by Pradeep H
Hi Raul,
Thank you for your message. I checked and I see that you have already removed the payment method from your Upwork account. Could you please add the payment method and allow 24-48 hours for our team to review and approve your payment method? Feel free to message us if you need further assistance.
- Pradeep
May 18, 2024 12:14:05 PM Edited May 18, 2024 02:10:34 PM by Arjay M
I've taken a task and completed it, and submitted it to the client on Telegram. The client redirected me to the finance department, which is possibly from the Upwork team, and invited me to open a bank account via a link at **Edited for Community Guidelines**. I did so, and they paid me through this bank account. However, when I tried to send money to my local bank, I couldn't do it because it asked for a six-digit code called LBT. I contacted the online customer assistant, and they told me to deposit $250 into the bank account. I'm confused. What's the issue here, and what's the solution? Please let me know.
May 19, 2024 06:36:03 PM by Jack S
Like many my name and bank details are different as i run a company. HOW can i get this approved when i cannot speak to an agent or find an email address. You are keeping me from feeding my children. For a site that connects people, you do very well UN-connecing yourself from your community.
This needs to be solved.
Can someone contact me to get this sorted please.
May 19, 2024 11:29:32 PM by Pradeep H
Hello Jack,
I am sorry to hear about the trouble adding your bank account. I notice that you're already in contact with the appropriate team through a support ticket regarding your issue, and one of our team members is currently assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
May 21, 2024 01:55:39 AM by Dome G
Hello! opened this account some time ago but i recently tried to get back in the groove again.
I tried to set up my paypal, which is on the same email as the email stated on my upwork account, but says it's dismached.
Could anyone of the upwork team help me with this? I have no issues in verifying myself.
May 21, 2024 08:10:15 AM by Mansura A
Hello, I have changed my profile name from Studio Catfish to the real one "Mansura Aktar". However I am unable to add any payment method, it says my name doesn't match with my profile name, and in the email, I am mentioned as Studio Catfish. Can anyone help me?
May 21, 2024 11:08:15 AM by Arjay M
Hi Mansura,
I've contacted the team handling the review to have your name concerns reviewed. They confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!
May 22, 2024 10:23:25 PM by Yung I
Hello,
I added a payment method last Friday but the status is still "The beneficiary name is mismatched" I have checked the name on my profile is the same as my bank account.
Please help
Thanks!
May 23, 2024 12:06:06 AM by Pradeep H
Hi Yung,
Thank you for your message. I checked your account and it appears that your name mismatch is already clear now. Feel free to message us if you need further assistance.
- Pradeep
May 23, 2024 07:50:27 AM by Damian Y
I added my company bank account. For this reason I get this message "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account".
I need to share the corresponding documentation from my company to solve this. The problem is that 72 hours have passed and I have had no response from Upwork.
May 23, 2024 09:36:25 AM by Luiggi R
Hi Damian,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 23, 2024 06:38:32 PM by Khaled M
my name is khaled mohammed refaat, and when I registered to upwork I did use the name I use everywhere which is khaled refaat, when I added a payment method the card name was khaled Mohammed refaat so upwork reject the card so I decided to change my name to the name on the papers (khaled Mohammed), upwork asked me to verify my id again, when I added my national id upwork reject it. can you please help me with this
May 23, 2024 10:20:54 PM by Joanne P
Hi Khaled,
We confirmed with our verification team and are happy to let you know that the name mismatch error has been fixed.
May 23, 2024 05:27:23 PM by Peace M
Hello, 2 payment methods have been deactivated due to beneficiary name mismatch but the names on the accounts are the same with my upwork profile
May 23, 2024 11:14:00 PM by Joanne P
Hi Peace,
We'd like to let you know that we checked with our verification team who confirmed that the name mismatch has been resolved.
May 23, 2024 11:57:14 PM by Peace M
Hello. Thank you for the response. I have one pending payment method that is yet to be resolved. Please could you look into this.