The beneficiary name is mismatched

[#1]

My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?

[#2]

It actually worked but I tried editing some things and it is now saying beneficiary name mismatch,please can you help me correct it as soon as possible.

[#3]

Hi Adeleke,

I would be happy to help. Your name mismatch is now approved. 

[#4]

Hello, I have this problem. I recently added Paypal as a payment method but a notification told me shortly after that I could not use Paypel because the ''beneficiary name is mismatched''. And both my Upwork and Paypal names are the same, I'm not using a strange nick name or something. I really need help with this, I can't work without this.

[#5]

Hi Marcos, 

I'd suggest you check the order of which your names are entered e.g M. Marcos and Marcos M ......or if you more names in PayPal than in Upwork 

[#6]

Hi Marcos,

I've followed up with the relevant team and can confirm that you should no longer see this error on your end. Remember to also update your Tax Information page with all the missing details so you can get paid, and don't hesitate to follow up with us if you need further assistance. 

[#7]

Hello 

My name is Shivankit Arora and I am an independent marketing consultant

I have registered a company - the name of which is different than my name.

When I am giving the bank account of my company in Upwork it is rejecting due to name mismatch

My business/freelance income needs to go to company account and not my savings account
Please help me get approval for this bank account method?
What kind of documents do you need from me for verification? Please let me know

I am the sole director of my company

[#8]

You must look into forum for help. You will get quick information to help you out in reslving the issue. As you Current account is in your company name and you are sole director, get the letter from your bank on their letter head stating that you are director of company and authorized signatory as per bank records ( Banks have format available with them). Submit the same to upwork and you issue will get resolved.

[#9]

Hello Shivankit,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here. 

- Pradeep

[#10]

Dear Upwork Support Team,

I trust this message finds you well.

I am writing to bring to your attention an issue I have encountered regarding the withdrawal methods available for my Upwork account, specifically in relation to my Payoneer account.

Upon attempting to set up my withdrawal methods, I have discovered that the withdrawal options supported by my Payoneer account are not currently activated on Upwork.

I understand that Payoneer is a supported withdrawal method on Upwork, and I have successfully linked my Payoneer account to my Upwork profile.

I kindly request your prompt assistance in resolving this matter. 

To assist you in investigating and resolving this issue, I have included the following details:

Upwork Username: **Edited for Community Guidelines**

Payoneer Account ID: **Edited for Community Guidelines**

if there is any issue of different name identification so please let me assist how can merge these matters please.

I appreciate your attention to this matter and look forward to a swift resolution. If additional information is required, please do not hesitate to contact me at **Edited for Community Guidelines** or through the Upwork messaging system.

Thank you for your prompt assistance in resolving this matter. I appreciate your attention to detail and commitment to providing excellent service.

Best regards,

shahnaz

**Edited for Community Guidelines**

[#11]

Hi Shahnaz,

It looks like your payment method is already accepted. Please complete your Tax Information page to use your payment method.

- Pradeep

[#12]

My direct to bank payment method has been is mismatched and deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.---

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#13]

Hi Fatma,

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[#14]

Hello, I have this message " Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account " but the name is correct in both upwork and paypal what should i do.  

[#15]

Hi Emad,

I contacted the team handling your case, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!

[#16]

I've tried my debit card, bank account and PayPal and they all have my name on them. The same name that up work has, and none of them are matching. I've been trying this ever since last week  

[#17]

Hi Kendrah,

I reached out to the team handling the review and they confirmed that the name mismatch has been cleared. Your new payment method will be active and ready for use in three days. Thank you for reaching out!

[#18]

Hi Arjay, thank you so much, unfortunately i'm still having trouble with withdrawal and paypal, 

Please check the attached photo for the message,
Please tell me what to do.
Thanks a lot.

[#19]

Thank you for confirming this Emad,

I've shared your report with the support team for further review. One of the members will contact you on this page with more information and further assistance regarding your withdrawal concerns.

[#20]

Thank you so much

[#21]

My payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account.

Apparently, I am having trouble because of the Turkish characters on my legal name. I can't type my legal name into bank information because of the character restrictions. I request support, thank you.

[#22]

My payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account.

Apparently, I am having trouble because of the Turkish characters on my legal name. I can't type my legal name into bank information because of the character restrictions. I request support, thank you

[#23]

Hi Nurseli, welcome to Upwork. In your case, support will manually approve it if you create a support ticket which is done through support.upwork.com

[#24]

I try to create a support ticket but there is no get support widget at the bottom of the help center pages.

[#25]

Hi Nurseli,

Thank you for reaching out to us. Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.

[#26]

Thank you!