Apr 1, 2023 10:54:25 AM Edited Apr 4, 2023 11:19:21 AM by Andrea G
My name on Upwork and Paypal account are same as "Hamza Jamshed" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this ?
Solved! Go to Solution.
Apr 2, 2023 01:55:26 PM Edited Apr 11, 2024 02:00:49 PM by Andrea G
Hi Soner,
Our account support team actively reviews verified name mismatches. Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
In case you're adding a company account, the team will reach out to complete verification. You'll be asked to provide personal identification as well as one of the following:
You can learn more about this in this help article.
If itโs been more than 4 business days and you still see the name mismatch notification on your account, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 25, 2024 08:54:10 AM by Arjay M
Hi Michael,
I'm sorry you're having difficulties activating your payment method. I can confirm that the review team has sent an email with more information and instructions for resolving the issue. Don't hesitate to coordinate with the team by responding to that email if you have questions or need further assistance; they'll gladly help. Thank you for reaching out!
Mar 25, 2024 10:27:45 AM by Viacheslav K
Hi, I opened agency account. I added name of company to credentials for withdrawal with my bank account. but there is error about name mismatched.
I read here: https://support.upwork.com/hc/en-us/articles/360038162013-Verified-name
I connected with support 14 days ago about this problem. They requested documents about company and stand name on manual checking. I've pinged by first five days without answer. But for now 9 days passed without activity.
How i can verify my company's name for withdrawal?
Ticket number: #46098116
Thanks
Kind Regards, Viacheslav
Mar 25, 2024 03:14:52 PM by Arjay M
Hi Viacheslav,
I've shared your report with the appropriate team for further review. They'll look into the documents you submitted and assist you accordingly in resolving the name mismatch issue. Kindly expect an update from one of the team members on the same support ticket momentarily. Thank you for your continued patience and understanding.
Mar 26, 2024 11:10:38 AM by Jim Y
I'm trying to change my Profile display name but I can't see an option to do so without the account name changing. I'm only seeing "Settings > User Settings > Contact Info > Account > Name". Changing this wrecks the rest of my account, all of my payment methods then fall into the "unverified" state.
Does anybody know how I can keep my legal billing name and set a specific profile name that clients can see?
Mar 26, 2024 05:23:04 PM by Arjay M
Hi Siwei,
I see you've been coordinating with our support team via a support ticket about your concerns about your payment method. They recently provided an update with instructions for resolving the issue and are now awaiting your response. You may visit your ticket and continue communicating with the team on this page.
Mar 27, 2024 12:59:20 AM by Jim Y
No this doesn't solve the problem at all. They want ID to match the account name, which apparently is different from the Profile Name. I want to retain my legal name for the purposes of billing and all that but show my commonly referred to name on my profile. Asking me to send in verification documents for my profile display name doesn't solve anything!
Mar 27, 2024 01:11:13 AM by Jim Y
Additioally, the support ticket was for another issue entirely, not for this naming issue.
Mar 27, 2024 12:43:18 AM by Michelle M
I have a problem in payment method for PayPal account or bank account
trying to link it to my payment method on Upwork but they refused because they say that there is a mismatched name.
I am sure that names are the same in both accounts.
and I waited for 2 days an no one take any action to solve the problem.
please take me in consideration.
thanks
Mar 27, 2024 03:27:21 AM by Nikola S
Hi Michelle,
Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance.
Mar 27, 2024 01:55:36 AM by Gaelle N
Hi UpWork,
Mar 28, 2024 02:03:17 AM by Brian U
I need somebody to verify my bank account. There's no support, there's no way to open tickets. It's shameful that the only way is to publicly post your issues. A lot of money is spent here to do anything at all and they can't have a decent support system, all you have is a chatbot that keeps playing games with you and takes you nowhere. I need somebody to reach out to me and help me verify my bank account with the mismatching name because it's a company.
Don't you dare send me any articles, I've read them all and they're no help. SEND SOMEBODY.
Mar 28, 2024 04:04:45 AM by Pradeep H
Hi Brian,
I am sorry to hear about the trouble while adding a payment method and reaching our support for assistance. I understand the frustration especially when it is related to your payment method or receiving your earnings.
I would like to clarify that your payment method must match the registered name on your Upwork account. If you are trying to add a payment method under your company name, we would need additional information from you before we approve your payment method. One of our team members will reach out to you via email as soon as possible to request additional information and clear your payment method. Please check your junk/spam mailbox on the registered email address if you do not receive the email from our team members in your inbox.
- Pradeep
Mar 28, 2024 07:29:23 AM Edited Mar 28, 2024 07:48:44 AM by Luiggi R
Hi Everyone Community ,
Section Billing and Payment with option Paypal reject and notification report invoice delay partial services distruption. i could use some guide and pathway assistance resolve this ?
AL-Masih Regard on behalf ,
**Edited for Community Guidelines**
Mar 28, 2024 07:56:25 AM by Luiggi R
Hi Ardha,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 28, 2024 08:23:12 AM Edited Mar 28, 2024 08:43:33 AM by Ardha Tan S
Success now , thank you โ๏ธ Luiggi moderator.
Mar 29, 2024 02:31:54 AM by Muhammad I
I'm unable to get paid as my account name has a suffix fathers name - imtiyaz dar at the end of the account . Rest of my account name is the same as upwork profile name . Can you please look into it?
Mar 29, 2024 03:59:05 AM by Pradeep H
Hi Muhammad,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Mar 29, 2024 01:26:18 AM by Mohamed A
while am trying to fix my ID verification i got an offer but i can't accept it is there anyway i can accept the offer till i iget my verification accepted?
Mar 29, 2024 04:08:13 AM by Pradeep H
Hi Mohamed,
Yes, you will be unable to apply for a new job or accept an offer before you complete the verification. I do apologize for the inconvenience this may cause you.
- Pradeep
Mar 29, 2024 04:13:48 PM by Rofel L
The name on my profile, paypal account and bank account is the same. Anything I need to do to fix this?
Mar 29, 2024 05:13:55 PM by Pradeep H
Hi Rofel,
I have followed up with the team handling your request and I am pleased to inform you that your payment method is accepted now. It will become active starting April 1st.
- Pradeep
Mar 30, 2024 11:19:22 PM by Deepika J
Hi team,
This is now getting too much of my time and energy.
Attaching a few screenshots where you guys can see the bugs and issues Upwork is creating.
I changed my name from Deepika Karnik to Deepika Jain a few months ago, and I am still receiving the mails with my name Deepika Karnik (it was approved too) and showing updated on the profile then why the mails are still saying Deepika Karnik.
Also, when I raise this issue I have been asked to submit Marriage certificate, but then there's no option, where I can choose to submit my marriage certificate, kindly refer to the screenshots.
Let me know If it can be sorted or not, so that I can close my account and move on to some reliable freelancing paying sites.
Looking for a proper and final solution, please!
Thanks and Regards
Mar 31, 2024 02:14:34 AM by Pradeep H
Hi Deepika,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via your registered email address.
- Pradeep
Mar 31, 2024 06:57:05 AM by Firas S
"Payment method verification in progress