The beneficiary name is mismatched

[#1]

Hello, today, I am trying to add paypal as an additional payment method.

My full name on paypal account is Cong Dinh, which is the same on upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?

If so, this should not be a big deal!

Can you help me add paypal quickly?

Best regards.

[#2]

"I mistakenly entered the wrong name on my financial account. Instead of 'H' in my name, I entered 'N'. Now, when I try to add a payment method for withdrawal, it's showing an error message saying:

'The beneficiary name is mismatched.'

I need help because I can't find any option for chat or creating a support ticket. Could you please assist me?"

[#3]

Hi Zabih,

I have followed up with the team handling your request and I am pleased to inform you that your payment method has been accepted. It will be active starting April 10th, 2024. 

- Pradeep

[#4]

Hi,

I am unable to verify my name with bank account name. Can you please reach out to me as I need to get this verified. Please assist. I can share account details if needed.

Thanks,
Hossam

[#5]

Hi Hossam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Hi, I'm veried already and my bank was verified but now see that upwor said beneficiary mismatched please help . Can you please reach out to me as I need to get this verified. Please assist

[#7]

Hi Dauda,

I'm sorry you are encountering this error. I can see that you removed the payment method from your account. Could you please add it again? Even if you get a beneficiary name mismatch error, the relevant team will proceed to review it and ensure it is valid. 

[#8]

Hello Upwork,

I have completed a contract and order from the Upwork agency. I cannot add payment either on an individual or agency basis because the notification on PayPal and Upwork does not match even though it is identical.

Furthermore, when adding payment to the agency, who can be named on the payment account? The agency founder or any manager?

Thank you.

[#9]

Hi Toan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi,

I want to add my business bank account to my profile, but it is obviously not the same name as my personal name. ALSO, my business name has a "&" in it, which I could not enter into your system. So, I need someone from support to write me an email for two reasons:

(1) My real business name on my bank account needs to be entered into your system with an "&" in it.

(2) It needs to be varified.

Please create a ticket for me and get in touch. 

Many thanks and wishing you the best day,

Marieke

[#11]

Hi Marieke,

Thank you for your message. I checked your account and I see that your payment method is already rejected for name mismatch. Our team will reach out to you via your registered email address to seek clarification on the name mismatch. Please do not hesitate to follow up with them directly on the same email if you have further questions.

- Pradeep

[#12]

Hi PradeepH, I have the same issues, my account name is different with my bank name cause I use my birth name (usually only using in family) that different with my legal identity in my country..  can you please assist and help me to fix that? thank you!

[#13]

During my last verification there was some mistakes and upwork add some random name to my Certificate of earning. And now Iam unable to create payment method.  I create Help Request, but I always get copy/past scripted answers with link to verify my identity. But during verification I upload my passport and they say: The name on the ID submitted is different than your account name. I know that it is the reason because I need new verification. What should I do?

[#14]

Hi Yevgenii,

I can see that you've recently replied to the team assisting you through your support ticket explaining your situation. Kindly allow more time for the team to follow up; they'll continue to assist you further. 

[#15]

Hi Luiggi. Thanks for your answer.
I write here, because they didn't help at all. I spent 4 days. It block my work here, I asking client to wait.  I upload my passport and get: "The name on the ID submitted is different than your account name" -- but this is the problem, that account name is bad. That is why I need help.

[#16]

Hi Luigi, 

Please can you assist. I am having the exact same problem. I have been working with UpWork for nearly a month and have still not been paid. Please could you have a look at this for me, as the whole process has been very frustrating. Thank you

[#17]

Hi Ydalie,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#18]

Hi. I have an upwork agency and I would like to transfer money to my Estonian OU. 

I am receiving such an error: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

If I am correct Upwork compares my personal name and company name (the beneficiary name) and for sure they are different.

How can I solve this problem?

[#19]

Hi Andrii,

We've shared your agency's account concern with the relevant team and raised a ticket to give this the attention it deserves. One of the team members will reach out to you on this page with further assistance once your case is thoroughly reviewed.

[#20]

Thank you ,ArjayM for your response, however my last name (Zineldin) is not modified in the certificate of earnings and the beneficiary name is still mismatched and I can not withdraw my earnings in Eid !

[#21]

Hi Mohamed,

I took a closer look and confirmed that the name mismatch has been cleared. Your PayPal payment method is now active and ready for use while the local bank account you recently added is going to be active in three days. Looks like you're all set! Let us know if you need further assistance.

[#22]

Hi Arjay, 

Thanks, when I tried to get paid using PayPal, the process failed and get email with ( unable to apply fund).

[#23]

I'm reaching out again  to seek urgent assistance with a name mismatch issue I'm facing while trying to withdraw funds from my Upwork account to my recently added PayPal.

Every time I try to make a withdrawal, I receive an error message stating that there is a name mismatch. However, after carefully reviewing both my Upwork and PayPal accounts, I can confirm that the names are exactly the same. This discrepancy is causing a lot of inconvenience as it hinders me from accessing the funds in a timely manner.

I kindly request your help in investigating this matter thoroughly and providing guidance on how to resolve the name mismatch problem between Upwork and PayPal. .

I truly appreciate your attention to this matter and would be grateful for your prompt resolution.
Thanks for your cooperation.

[#24]

Hi Emmanuel,

I checked with our verification team, and they've confirmed that your name mismatch error has been approved. You may log into your account to check. 

[#25]

my paypal username is Chinese character 堃芃, That's the name on my bank card  and it's tied to paypal.

upwork requires the same user name as paypal, but only supports English user names.

The page keeps reminding me "The beneficiary name is mismatched. "

[#26]

Hello! My payment method was deactivated due to beneficiary name mismatched. I found out my family name on the Certificate of Earnings is has a different spelling. Now, I have reached out to support but there is no feedback. Do they manually type this thing?