The "Hide Conversation" button doesn't show

[1bb4f72d]

Does anyone know why the "Hide Conversation" button in the message doesn't show? I sometimes notices that it shows up later. 

[LuiggiR]

Hi Brandon,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1bb4f72d]

Thank you