Time booked via Upwork Tracker is reflecting in Work Diary but the balance does not top up.

[yehorkhrapov]

Hello Community,

I encountered a problem with payments.

During the period of time from 21 of March till 04 April I booked 27:30 hours in total.

These data are reflected in my Work Dairy correctly.

Furthermore I received emails from Upwork that my payments are available (early).
However if I go to "Settings" and then to "Get Paid" then there is still no positive balance showing and nothing is pending.

What can be the reason for that?

[ArjayM]

Hi Yehor,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.