Apr 22, 2022 01:34:13 AM by Ruiyu L
Hi,
I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail.
Thanks,
Ruiyu
Solved! Go to Solution.
Sep 15, 2022 08:55:04 AM Edited Aug 31, 2023 06:29:19 AM by Andrea G
Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
Important things to know:
Dec 29, 2023 04:32:04 AM by Abu Huraira S
I am from India and when I am trying to add my Local Account and entering IFSC code it Shows "Couldn't find Bank Details".
Solve th problems.
Dec 29, 2023 04:54:22 AM by Luiggi R
Hi Abu,
You can enter your bank's information manually to be able to add it as a payment method. You may want to re-confirm the code and other information on file with your bank before entering changes manually to avoid potential withdrawal problems. Please check out this help article for more information about the correct format of the IFSC codes.
Jan 10, 2024 04:55:03 AM by Subhodeep S
Hi,
I can withdraw money from my individual account.
However I am not being able to do so from my agency account as my bank's IFSC is showing to be "Not Found".
Please help.
Subhodeep.
Jan 10, 2024 06:21:10 AM by Luiggi R
Hi Subhodeep,
You can enter your bank's information manually in order to be able to add it as a payment method. You may want to re-confirm the code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals. Please check out this help article for more information about the correct format of the IFSC codes.
Jan 10, 2024 07:25:29 AM by Subhodeep S
Hi Luiggi,
Thanks for replying. Hope you took a look at the attached screenshot?
I confirmed the IFSC from 2 sources:-
1. My chequebook
2. Bank website
And I didnt make any error, I made sure of that. This is possibly a platform issue. Would you check with Upwork's tech team?
Subho.
Jan 10, 2024 08:22:06 AM by Nikola S
Hi Subhodeep,
Thank you for following up. I’ve escalated your community post to a support ticket so that our team can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.
Jan 24, 2024 12:11:27 AM by Abirva R
what is the customer ID in Upwork add the bank payment method. i cant understand.
Jan 24, 2024 01:57:48 AM by Nikola S
Hi Abirva,
As of September 2023, there are new banking requirements for withdrawals in Pakistan (PKR) and Bangladesh (BDT) currencies that require you to add your "Customer ID Type" and your "Customer ID." Please be sure to remove and re-add your bank details from your Upwork account and update all necessary information so your Upwork payments go to your bank account. Note: Your Customer ID is either your 13-digit ID number or the alphanumeric passport number associated with the Customer ID Type you chose.
You can find more information here.
Jan 24, 2024 08:42:15 AM by Yeung C
My sort code is fully correct but nothing is showing up, and Im sure my bank didnt move or anything
Jan 24, 2024 11:07:13 AM by Arjay M
Hi Yeung,
You need to make sure that you're putting in accurate and correct bank information when adding a payment method to your account. You must enter these details accurately to withdraw your money. You can find more information on the common bank codes for each country here.
If you need help, reach out to your local bank. Let us know if you need further assistance; we'll look further into that for you.
Mar 22, 2020 04:10:09 AM by Soma P
I am Unable to Verify my Bank Account on Upwork. After entering all the bank details the information is showing "Your bank was unable to verify your information". Please contact them and try again.
Mar 22, 2020 05:55:43 AM by Aleksandar D
Hi Soma,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 4, 2020 03:03:40 PM by Bojan S
Hi Mays,
Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Dec 20, 2021 10:29:02 AM by Azhar M
I'm facing the same issue ,having response of your bank is not verified
Dec 20, 2021 11:33:08 AM by Bojan S
Hi Azhar,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Dec 21, 2021 10:30:04 PM by Azhar M
Yes , I'm facing the same issue after logging in to different browser.
Can you help me resolve this issue.
Dec 22, 2021 12:15:15 AM by Goran V
Hi Azhar,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Feb 2, 2022 09:32:49 PM by Candy O
I have a similar issue. I was off Upwork for a while and by the time I returned my debit card has expired. As a result I can't submit proposals or apply for any kind of job until that is resolved.
so I got a new visa debit card from my bank (different from the bank I used before) and I have been getting error messages for 2days now. Please help. At least I should have access to my account, to at least work while this issue is being resolved. Thank you
Candy O
Feb 3, 2022 12:04:44 AM by Pradeep H
Hi Candy,
Thank you for your message. I am sorry to hear about the error message. Could you please tell us more about the error message? I see that your Upwork account is placed on hold due to an expired card. This hold should be auto resolved after you remove expired card details and add a new card.
Thank you
Pradeep
Feb 3, 2022 03:56:45 AM by Candy O
After trying that other card so many times and it wasn't working, i decided to go get a card from the same bank I used before, just incase it's the bank that that has the issue and tried it. Now it says I have exceeded number of tries. I have contacted support but no one has replied yet. Please help.
Feb 3, 2022 04:00:11 AM by Candy O
Pradeep,
Thank you for replying. The error I'm getting now is that I have exceeded number of tries for adding a debit card.
please help me resolve this.
Feb 3, 2022 04:08:09 AM by Goran V
Hi Candy,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Jun 5, 2022 04:46:07 PM by Mahnoor F
Hi, i'm facing the same problem. I have contacted my bank and they said everything is fine from their side.
Jun 5, 2022 06:17:01 PM by Avery O
Hi Mahnoor,
Are you referring to the card you recently deleted? I checked and can confirm that your bank did not permit the transaction. If you're trying to add this to your membership plan, please contact your card-issuing bank to confirm if they allow recurring transactions on your card, as Upwork payments are classified as 'recurring.'
Aug 3, 2022 02:11:31 AM by Annie Jane B
Hi Aadesh,
Thank you for reaching out to us. Could you please try adding a new bank account on your Paypal wallet and use that instead? If the issue persists, we suggest that you contact Paypal in order for them to check why the payment method keeps getting declined. If the issue has been resolved on their end but you still can't use it on your Upwork account, please let us know.
Aug 31, 2022 12:28:14 AM by Talha A
I am Unable to Verify my Bank Account on Upwork. After entering all the bank details the information is showing "Your bank was unable to verify your information". Please contact them and try again.
I have changed the device even but not successful and due to this reason I am depressed also and also started work on Fiverr but want to work on upwork as this is the best platform. So, Please help me
Aug 31, 2022 04:14:52 AM by Annie Jane B
Hi Talha,
Thank you for reaching out to us. Could you please contact your bank and ask them to allow international transactions on your account and inform them that you want to receive payments from an international entity on your account? If the issue persists after this, please let us know. You may also try using other payment methods. You may check this article for more information.
Sep 8, 2022 08:21:24 AM by Zobiya A
Hi Aleksandar D,
Can you help me out as well? I added all the bank information and even visited the bank issuer site, confirming all details! Still, I am facing this issue! Can You help?
Sep 8, 2022 10:02:22 AM by Andrea G
Hi Zobiya,
I checked and all looks good with your payment method on my end! Could you please clarify what you're seeing on your end?
Sep 10, 2022 10:19:41 AM by Annie Jane B
Hi Zobiya,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Sep 14, 2022 07:10:37 PM by Avery O
Hi MARCO,
The name mismatch on your account has already been cleared.
Let us know if our team can further assist you with anything!
Jan 16, 2021 09:03:05 AM by Derick D
Same problem for me they even deducted money from my account still showing the error message
Jan 16, 2021 09:32:42 AM by Bojan S
Hi Derick,
I checked this for you and it looks like your billing method was successfully verified. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 10, 2022 09:44:32 AM Edited Oct 10, 2022 09:45:00 AM by Tejwant S
I am also experiencing the same issue with adding the billing method. Could you please help me?