Community Manager
Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Community Manager
Hi Nathaniel,
For security reasons, your new payment method will become active in three days. You can check this help article for more information.
Thank you!
Community Manager
Hi Chloe,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Moderator
Hi Eleanor,
I checked and it seems that you already created a support ticket regarding your concern. I reached out to the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Retired Team Member
Hi Nathan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Community Manager
Hi Ozlem,
I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Moderator
Hi Alex,
I'm sorry to hear you're having trouble with this. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Community Manager
Hi Keerthi,
Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Let us know if the issue persists.
Thank you!
Community Manager
Hi Louise and Wilder,
Please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually" under the bank not found a section of your bank information tab. Let us know if the issue persists.
Thank you!
Community Manager
Hi Noor,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Community Manager
Hi Alina,
Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Let us know if the issue persists.
Thank you!
Community Manager
Hi Alina,
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Thank you for your patience.
