Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[bf10fb9b]

Same problem! 😞 Milestone 1 payed, but can not fund Milestone 2. Tried different cards. Please, help. I see this:

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

[759e32fa]

Hi Emma,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please contact your card-issuing bank to inquire about the specific charge decline. 

[bf10fb9b]

Bank says everything is okay. The payment is reversed from Upwork side after the charge.

[PradeepH]

Hello Emma,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[8692a9c7]

Hello, 

I am trying to hire a freelancer for my job on Upwork. I have tried three different banks with three other credit cards. The amount seems to be withdrawn from my account, but I see the payment method failed sign, and I cannot hire the freelancer in the end. When I checked my credit card charges, I noticed that the amount was withdrawn, and within minutes, the amount was returned to me for some reason. I called my bank, and they said the transaction went through without a problem, but Upwork seemed to cancel it. They said there was no problem with security on their end. Please help me. I need to hire a freelancer for this job ASAP. 

[ArjayM]

Hi Burak,

We understand the urgency of your concern. I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon to assist.

[a47bb79b]

Problem with payment method failed

Hello,

Create an unanswered case with more than 24 hours without a response.

Upwork can't accept my credit card for some reason and keeps declining it.

I try with several cards and the error persists, I cannot hire the freelancer.

[ArjayM]

Hi Olga Patricia,

Thank you for reaching out and reporting this. I'm sorry to hear that your payment wasn't going through. Generally, this happens when the bank keeps declining transactions you're attempting on your card. 

Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.

[410777a3]

Hi everyone,

I'm new here and i would like to understand how to proceed with payment methods.

i tried several types but no one of them works ad i get a notification that says that My payment method it's not accepted and to contact customer support. 

What I can do? 

Thanks in advance for your help.

[1a90760e]

Againe fill the payment method with the same name and account 

[LuiggiR]

Hi Daniel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8acc9859]

Ive tried 3 different Credit Cards. Two Bank accounts. I tried PayPal. None of it works and it worked before. It isnt a problem on the side of my credit cards or PayPal. It is a problem with Upwork and now I get a message saying my account will be suspended in 24 hours.

Chat bot is absolutely horrendous and no help. The Help Topics are no help. I need an actual person working on this ASAP. I have people I need to pay.

[a47bb79b]

The same thing happened to me two days ago, I created a tiket and they don't answer.

[8acc9859]

Olga, did they resolve your issue?

[ArjayM]

Hi Timothy and Olga Patricia,

Generally, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.

[8acc9859]

Hi Arjay,

My card-issuing banks all say it is good on their end. Please help as my account is now financially limited.

[8acc9859]

Will anyone at Upwork. A real person be able to help me. My banks say its absolutely fine on their end. The issue is coming from Upworks end.

[ArjayM]

Hi Timothy,

I've shared your report with the appropriate team and raised a ticket to address your concern. One of the support team members will contact you on this page with more information and further assistance.

[8acc9859]

Guys,

This is so unreal for us to try to run our business like this. My issue was resolved somehow. A ticket was open with Crispin and everything was working fine. Now, all of a sudden my cards do not work anymore. Please fix ASAP. This is really slowing down my business

[8acc9859]

Following up on this? Anyone can help?

[9756de1b]

Hello,

I'm trying to hire someone from Upwork, but every time I pay I'm faced with this error "

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support."

, I checked the billing page and was faced with another error "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

There's no issue with my bank, all set and good, my billing information are correct as well, so I don't know what's the issue exactly??

If anyone has an idea please help, this is urgent.

Edit: This is literally the worst platform for hiring freelancers, not only the payment system is a complete failure, but I'm UNABLE to reach out to their support agents if they have any, the AI thing they have is not helpful, can't talk directly to support agents, and can't find how to start a ticket.. I'm at a loss of words at the moment.. 

[LuiggiR]

Hi Sarah,

I'm sorry you're having trouble making a payment and how it has inconvenienced you. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[677d2909]

I am Tunisian, I have an Upwork account, and I tried to pay a freelancer on Upwork using an international Visa Gold card belonging to my French husband, but the payment failed. Please help me resolve the issue.

[ArjayM]

Hi Sondes,

 I'm sorry to hear that your payment wasn't going through. Generally, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.

[williamxhannah]

I am trying to pay a freelancer.  I had put $100 in the escrow.  the final amount  to pay is $300 and I am happy to pay for it.  but when I try to pay, upwork is giving an error with no exmplanation on why.  The messagre is:

Error happened during processing milestone. Please contact customer support for assistance: support.upwork.com .