Jan 12, 2022 12:16:58 AM Edited May 15, 2023 07:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 12, 2022 03:02:25 AM Edited May 3, 2024 07:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Nov 29, 2023 11:34:47 AM by Emma B
Same problem! 😞 Milestone 1 payed, but can not fund Milestone 2. Tried different cards. Please, help. I see this:
Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.
Nov 29, 2023 08:12:20 PM by Annie Jane B
Hi Emma,
Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please contact your card-issuing bank to inquire about the specific charge decline.
Nov 30, 2023 04:52:24 AM by Emma B
Bank says everything is okay. The payment is reversed from Upwork side after the charge.
Nov 29, 2023 07:14:29 PM by Burak C
Hello,
I am trying to hire a freelancer for my job on Upwork. I have tried three different banks with three other credit cards. The amount seems to be withdrawn from my account, but I see the payment method failed sign, and I cannot hire the freelancer in the end. When I checked my credit card charges, I noticed that the amount was withdrawn, and within minutes, the amount was returned to me for some reason. I called my bank, and they said the transaction went through without a problem, but Upwork seemed to cancel it. They said there was no problem with security on their end. Please help me. I need to hire a freelancer for this job ASAP.
Nov 29, 2023 11:57:26 PM by Arjay M
Hi Burak,
We understand the urgency of your concern. I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon to assist.
Nov 29, 2023 08:37:29 PM by Olga Patricia S
Problem with payment method failed
Hello,
Create an unanswered case with more than 24 hours without a response.
Upwork can't accept my credit card for some reason and keeps declining it.
I try with several cards and the error persists, I cannot hire the freelancer.
Nov 30, 2023 01:00:53 AM by Arjay M
Hi Olga Patricia,
Thank you for reaching out and reporting this. I'm sorry to hear that your payment wasn't going through. Generally, this happens when the bank keeps declining transactions you're attempting on your card.
Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Nov 30, 2023 11:30:18 AM by Daniel F
Hi everyone,
I'm new here and i would like to understand how to proceed with payment methods.
i tried several types but no one of them works ad i get a notification that says that My payment method it's not accepted and to contact customer support.
What I can do?
Thanks in advance for your help.
Nov 30, 2023 01:22:22 PM by Luiggi R
Hi Daniel,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Nov 30, 2023 08:12:18 PM by Timothy C
Ive tried 3 different Credit Cards. Two Bank accounts. I tried PayPal. None of it works and it worked before. It isnt a problem on the side of my credit cards or PayPal. It is a problem with Upwork and now I get a message saying my account will be suspended in 24 hours.
Chat bot is absolutely horrendous and no help. The Help Topics are no help. I need an actual person working on this ASAP. I have people I need to pay.
Nov 30, 2023 10:36:50 PM by Olga Patricia S
The same thing happened to me two days ago, I created a tiket and they don't answer.
Dec 1, 2023 12:01:54 AM by Arjay M
Hi Timothy and Olga Patricia,
Generally, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Dec 1, 2023 09:53:45 PM by Timothy C
Hi Arjay,
My card-issuing banks all say it is good on their end. Please help as my account is now financially limited.
Dec 3, 2023 04:13:29 PM by Timothy C
Will anyone at Upwork. A real person be able to help me. My banks say its absolutely fine on their end. The issue is coming from Upworks end.
Dec 13, 2023 08:20:24 PM by Timothy C
Guys,
This is so unreal for us to try to run our business like this. My issue was resolved somehow. A ticket was open with Crispin and everything was working fine. Now, all of a sudden my cards do not work anymore. Please fix ASAP. This is really slowing down my business
Dec 1, 2023 12:54:55 PM Edited Dec 1, 2023 02:50:24 PM by Sarah L
Hello,
I'm trying to hire someone from Upwork, but every time I pay I'm faced with this error "
, I checked the billing page and was faced with another error "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Dec 1, 2023 03:19:45 PM by Luiggi R
Hi Sarah,
I'm sorry you're having trouble making a payment and how it has inconvenienced you. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 1, 2023 04:55:47 PM by Sondes B
I am Tunisian, I have an Upwork account, and I tried to pay a freelancer on Upwork using an international Visa Gold card belonging to my French husband, but the payment failed. Please help me resolve the issue.
Dec 1, 2023 08:06:06 PM by Arjay M
Hi Sondes,
I'm sorry to hear that your payment wasn't going through. Generally, this happens when the bank keeps declining transactions you're attempting on your card. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Dec 2, 2023 07:44:30 AM by William H
I am trying to pay a freelancer. I had put $100 in the escrow. the final amount to pay is $300 and I am happy to pay for it. but when I try to pay, upwork is giving an error with no exmplanation on why. The messagre is:
Error happened during processing milestone. Please contact customer support for assistance: support.upwork.com .