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mirzamokrovic
Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea
Upwork

View solution in original post

527 REPLIES 527

Thay said that payment don't go to them

Hi Myhailo,

 

In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

~ Luiggi
Upwork
7b77d0f3
Community Member

I am also having issue with sending funds from UpWork to PayPal, can someone help:

 

"We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments."

Hi Kaid,

 

Thank you for your message. Could you please contact Paypal support to check the status of your Paypal account and try initiating the fund withdrawal once the issue is resolved by Paypal support?

 

Thank you,

Pradeep

Upwork
29eb9474
Community Member

I am receiving the same response when I try to withdraw to Paypal. What is the actual reason that it refuses, we have a thread from 2020 for the same issue and they all require someone to help, Is there no easier solution?

AndreaG
Community Manager
Community Manager

Hi Matthew,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
freger
Community Member

I finally verified my account, but now I can't withdraw my funds. I linked a paypal account and tried to get paid (3 times) but it always tells me "Your payment on xx-Aug-2022 could not be processed"

Hi Oleksandr,

 

Thank you for your message. PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

Thank you,

Pradeep

Upwork
7c3fef65
Community Member

Hi. I have this problem as well when trying to withdraw to my PayPal account. It says: "Unable to apply funds" and the withdrawal gets rejected.

Hi Aldo,

 

Thank you for your message. I am sorry to hear about your fund withdrawal. Could you please contact Paypal support directly to check your account status and try again after the account is restored? 

 

Thank you,

Pradeep

Upwork
f530e366
Community Member

Hello

"We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds."

That's the mail I get when I try to withdraw my money from upwork to paypal

ArjayM
Retired Team Member
Retired Team Member

Hi Alaa,

 

I'm sorry to hear about the error you're receiving upon withdrawing your funds. Can you please try contacting Paypal support to check the status of your Paypal account? Then you can try initiating the fund withdrawal once the issue is resolved by Paypal support. Let us know if the issue persists after consulting this with Paypal then we'll look further into that for you.

 

~ Arjay
Upwork
kareemosama911
Community Member

Hi

I have the same problem and I noticed that my financial name is still Kareem Osama not Karim Fayed, could it be the reason?

Thanks in advance

Hi Karim,

 

Thank you for your message. If you are referring to the returned Paypal withdrawal, this is mainly due to an issue with your Paypal account. Please contact your Paypal support to check the status of your Paypal account and try again once the issue is resolved.

 

Thank you,

Pradeep

Upwork

Hi Paradeep 

 

I am trying to contact them but still no resonse. Regarding my money, I requested a withdraw since the 6th of Sep and still did not recieve it nor returned to my account. Is it normal ? 

I requested a wiretransfer

Hi Karim,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
45dbd5f9
Community Member

Hello! Same problem with paypal. Please help. Thank you

759e32fa
Retired Team Member
Retired Team Member

Hi Maksim,

 

Thank you for reaching out to us. Can you please try contacting Paypal support to check the status of your Paypal account? Then you can try initiating the fund withdrawal once the issue is resolved by Paypal support. If the issue persists, please let us know.


~ AJ
Upwork
c33eb253
Community Member

Hello,
I have tried to transfer funds from my Upwork account to my bank account twice & Upwork to Paypal twice. All 4 times my transfer was rejected. For bank transfer I received the rejection 1 day later while for Paypal the rejection is immediate.
I wish to transfer my funds. Kindly advise.

P.S. My Paypal is verified.

ArjayM
Retired Team Member
Retired Team Member

Hi Priyanka,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
ipoltavcev
Community Member

Hello, I have the same problem with getting payment via Paypal. Please help me. 

"The reason for returned funds: Unable to apply funds."

759e32fa
Retired Team Member
Retired Team Member

Hi Ihor,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
b86c1057
Community Member

Dear Upwork team,

Unfortunately, I'm having the same problem to transfer my earnings to Paypal. I'm getting a message saying "Unable to apply funds". Can you please help?

 

Regards

Hi Reda,

 

Thank you for your message. Could you please contact Paypal support to check the status of your Paypal account and try again once the issue is resolved? 

 

Thank you,

Pradeep

Upwork
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