Unable to join team from email invitation

[33178786]

A client sent me an invite to join his account but I can't see any option like that on Upwork. Please help.

[PradeepH]

Hi Edy,

Thank you for your message. I checked your account and noticed that your account has been placed on hold. I see that one of our team members has already responded to the support ticket initiated on your account. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep