Mar 1, 2021 12:53:32 PM Edited Dec 20, 2021 12:08:35 PM by Andrea G
Everytime I try and send a proposal for a job it ask for me to verify ID.
Solved! Go to Solution.
Mar 1, 2021 01:51:47 PM Edited Jan 13, 2024 05:58:45 AM by Pradeep H
Hi Latrice,
It looks like you're trying to apply to US-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Jan 17, 2022 07:12:59 AM by Martina P
They only request verification after you earned some money. Don't worry about it.
Jan 17, 2022 07:35:47 AM by Andrea G
Hi Zachery,
It looks like you're referring to verifying your location. I can confirm you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 17, 2022 08:24:20 AM by Zachery L
Okay, thank you. I will wait on the review. How long does this process usually take?
Zach
Jan 18, 2022 07:00:31 PM by Kole D
I attempted to upload my license as a method to verify my identification and location, but my account was placed on hold as a result as it was not able to successfully verify my identity.
Jan 18, 2022 09:29:16 PM by Avery O
Hi Kole,
A Customer Support Team member has reached out to you through an email to assist you further with your concern.
Jan 19, 2022 06:56:58 AM by Jessie M
Hi, I'm trying to verify my identity on my account and I am following the instructions to take a clear, non-blurry, non-edited photo of my valid driver's license and upload, but whenever I upload it it says the verification failed. Is there a way for me to manually be verified by contacting a support agent? My license is valid and the information on it is the same as on my profile and on my tax document.
Jan 19, 2022 07:59:27 AM by Andrea G
Hi Jessie,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Aug 2, 2022 02:21:39 PM by Anyamele O
i was debited for a connect purchase and didn't receive my connect
Aug 2, 2022 03:57:27 PM by Arjay M
Hi Anyamele,
It looks like you've already reached out to the team about your concern and a support ticket has been set up. Please allow our team time to review your account and you should be getting an update through the same ticket.
Jan 21, 2022 04:27:58 PM Edited Jan 21, 2022 07:04:52 PM by Joanne P
So, I'm a returning user. I closed my previous account 2 years ago. I had good reasons but that's not the point of this. I seriously don't remember having this level of an issue with Upwork then. Well, I tried to re-register with my e-mail, and couldn't. So, I had to create a whole new profile. Fine.
So, when I went to verify my ID, I uploaded a picture of my ID. Mind you, for some reason, when I registered, my profile popped up with what seems to have been an autogenerated address, which is a previous address but it's more than 3 years old. So, then, the system rejected my ID, because it has my correct address on it WHICH I CAN'T CHANGE IN UPWORK!!!!!!!!!!!!!!
So, now, I've received a *
**Edited for community guidelines**
Does anyone know how to fix this bs? Um, because I sent in a picture of my VALID STATE ISSUE ID. THE SAME ONE THAT I USED LAST TIME. I've literally combed through all of Upwork's supposedly helpful articles that they've flooded their Contact Us center with, you know, rather than actually allowing us to reach out to an actual human to speak to and find out wtf is really going on?
I'm reeling from this. I genuinely don't understand.
**Edited for community guidelines**
Jan 21, 2022 07:07:05 PM by Joanne P
Hi Allison,
I'm sorry to hear that you had to experience trouble completing the verification process. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 22, 2022 11:56:52 AM by Jude Saddeus G
After you get your first job, you will get a notification of ID verification from Upwork.
Jan 22, 2022 01:53:49 PM by Luiggi R
Hi Jeffrey,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Jan 24, 2022 05:55:39 AM by Branislav B
Hi,
I uploaded my ID but system did not accept it for some reason.
Now I get the message:
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
Attempted to contact support, but so far no replay.
Is there an email to send to upwork-support or live-live chat some place?
Thanks in advance,
Branislav
Jan 24, 2022 06:57:12 AM by Andrea G
Hi Branislav,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 25, 2022 02:48:16 PM by Oliver L
Am trying to verify my location to access jobs but it keeps failing. Kindly hel me out.
Jan 25, 2022 04:40:21 PM by Avery O
Hi Oliver,
I forwarded your concern to the Customer Support Team, and they will reach out to you through an email support ticket to assist you further with your concern.
Jan 31, 2022 12:32:50 PM by Paula C
I need help with this as well. I can't submit to a job, because I get a message that my id isn't verified. Then it tells me to contact customer support. Good luck with that!
Jan 31, 2022 01:36:45 PM Edited Jan 31, 2022 01:37:01 PM by Bojan S
Hi Paula,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Feb 1, 2022 09:56:52 AM by Brian N
I'm a freelancer on upwork and I want to submit a proposal for a job, however I am asked to upload a verified ID. When I click to verify it the pop up closes, but it doesn't bring me anywhere. I want to apply for a job, but need an uploaded ID and am unable to do so, I can't find anywhere in my profile or settings giving me the option to do so.
Feb 1, 2022 10:57:01 AM by Bojan S
Hi Brian,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Feb 1, 2022 12:58:14 PM Edited Feb 1, 2022 01:58:47 PM by Bojan S
It wont let me upload my id. I keep getting an error to come back later. Can someone assist me? I cant get anyone to respond to email
**Edited for community guidelines**
Feb 1, 2022 02:02:49 PM by Bojan S
Hi Tray,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Feb 6, 2022 02:43:11 PM Edited Feb 6, 2022 02:52:05 PM by Andrea G
I sent a photo in with the edges cropped by accident and it rejected my verification for ID. Afterwards I recieved an email saying my account is now locked and I can't apply to new postings at all. I took a better picture and was wondering if there was any way I could re-do the process and have my account reinstated??? Any help would be appreciated greatly! Enclosed is the email.
**Edited for Community Guidelines**
Feb 6, 2022 02:58:51 PM by Andrea G
Hi Angel,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 6, 2022 03:01:19 PM by Angel F
Clicked the hyperlink and it leads me to this page with nothing on it. Am I doing something wrong or? Thank you in advance!
Feb 6, 2022 03:52:11 PM by Avery O
Hi Angel,
Your support tickets will be accessible on this page. Once a ticket for your concern has been generated, it will be listed here.
Feb 10, 2022 09:45:04 AM by Ye Shann T
Hi Nikola, I'm having the same issue.
I received an offer but can't accept it because of this error message "You've reached the maximum number of tries to upload your ID."
I'm happy to go through the verification process again. Please help as the offer expires soon.
Feb 10, 2022 10:47:40 AM by Bojan S
Hi Ye Shann,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you!
Feb 10, 2022 09:49:19 AM by Ye Shann T
Hi,
I received an offer but can't accept it because of this error message "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.
The link above leads to an empty page: https://support.upwork.com/hc/en-us/requests/new
I'm happy to go through the verification process again but there's no way of doing so.
Please help as the offer expires soon. Thank you in advance.
Feb 10, 2022 02:04:50 PM by Arianna C
I got married and changed my name so I tried to change my name on Upwork. It asked me to upload a photo of my ID, which I did. When I uploaded it I got an email stating that it cannot be authenticated but it is a drivers license. This is the only time I tried to upload it and now it is saying my account is locked for too many attempts and not giving me an options to re-upload.
Feb 11, 2022 05:30:54 AM by Andrea G
Hi Arianna,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 10, 2022 06:47:16 PM by Taylor C
I went through the ID verification process and was approved. I received an email saying my ID was verified and I received the badge. My profile settings even said I was approved. When I went to submit a proposal, I was hit with the alert "you must verify your ID to submit a proposal." I refreshed the page multiple times. Suddenly I received an email saying my account was on hold and there were "too many attempts" to verify my ID. I logged in and out of the account multiple times. Here's the catch - my profile settings STILL SAY MY ID IS VERIFIED and I have the badge. But I can't do any proposals because it still hits me with the "you're on hold." I submitted a request but still haven't been contacted. How long until I'm contacted?
Feb 10, 2022 07:46:02 PM by Joanne P
Hi Taylor,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 15, 2022 06:57:38 AM by Cathy J
I have uploaded my DL for location verification but it says I have reached the maximum tries after just one upload. Kindly elp me out. Thank you.
Feb 15, 2022 07:49:57 AM by Andrea G
Hi Cathy,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 28, 2022 07:27:45 AM by Rohan K
Hello, I am new to Upwork and tried verifying my ID last night but it was not being accepted.
I've tried contacting support twice about this issue via the live chat, but have not gotten any responses on this yet. Is there any way this can be resolved?
Feb 28, 2022 08:17:45 AM by Andrea G
Hi Rohan,
I can confirm you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.