Oct 11, 2023 12:31:45 PM by Jess R
Hello,
I created an account this evening, but didn't get to publish the account as I was told my phone number is being used with another account.
Realised an old work account I set up and no longer use has my number attached. I log in and go to update the email to my new email... and i get the "email already in use" message.
I login to account i created this evening and delete the account, log back into the old account and I can't update the email to the new one as it's "still in use"
I want my notifications to go to my new email, not an old work email...
Please can someone help.
tried to file a ticket with the bot but was going around in circles....
Jan 30, 2024 01:46:01 PM by Claudio V
I have the same issue where I have an old account that is closed, but I want to switch over the email in my current account to the email that was on that old account and am getting the "This email is already in use." error. Can I have a support ticket created to assist?
Jan 30, 2024 04:16:16 PM by Arjay M
Hi Claudio,
Thank you for reaching out to us. As requested, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 9, 2024 08:37:02 AM Edited Feb 9, 2024 08:45:41 AM by Arjay M
Hi Arjay,
My ticket got closed. Can a new ticket be made? I'm having the same issue where I have the same issue where I have an old account that is closed, but I want to switch over the email in my current account to the email that was on that old account and am getting the 'This email is already in use.' error. Can I have a support ticket created to assist? The email from the closed account I am trying to copy over is**Edited for Community Guidelines**
Thank you,
Claudio
Feb 9, 2024 01:34:28 PM by Arjay M
Hi Claudio,
I took a closer look at your case and confirmed that our support team has responded to your previous ticket asking for more information so they can proceed with your account concerns.
I've set up another support ticket to give your case the attention it deserves. I've also forwarded the information you shared so they can proceed with the review. Please expect an update on that ticket once your case is thoroughly checked.