Sep 30, 2023 03:13:18 AM by Ivan G
Today, when I started working, the daily hours were shown from yesterday and showed a connection lost on the tracker. I tried closing and opening the app, restarting my PC, and finally reinstalling the app. Still the same issue. I tried to get support through the app, and it said that the message couldn't be sent. Then I cleared the cookies on the browser as instructed here . Still nothing. Then I deleted the Upwork folder as instructed from the same link. Now the Upwork tracker is not opening at all; it shows the "checking if the site connection is secure" screen constantly. I tried to submit a request through the browser form BUT the form does not appear as shown below in the photo. My friends can't access the form as well; I also tried accessing the form from another device and browser, but had the same issue.
I also tried working from another PC, and the issue is still the same. On the tracker, it shows connection lost; it is taking SS, but they are not uploading to the work diary.
My last hope is here. Thank you.
Solved! Go to Solution.
Sep 30, 2023 03:52:14 AM by Annie Jane B
Hi Ivan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 30, 2023 03:52:14 AM by Annie Jane B
Hi Ivan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 23, 2023 02:10:50 PM by Melesa T
Hello! I have the same issue. Connection Lost. Couldn't send and report issue as well in Support and Feedback.
I already tried restarting my router, changed internet connection, reinstall app, signed out/in, clear cookies in upwork and restarted app. Thanks!