We were unable to process your proposal due to missing address information. Add your full address.

[cd84e06b]

Hi,

When I am trying to submit my first proposal I am receiving the following error message:

Sorry, we were unable to save your application.

We were unable to process your proposal due to missing address information. Add your full address.

However my address is full submited.

Thanks in Advance

[2529faad]

I have the same issues. even after updating tax address

[f0eb49a6]

Hello,

When I am trying to submit first proposal, it says-We were unable to process your proposal due to missing address information. Add your full address.

Please check this issue and let me know.

Thanks.

[JoanneP]

Hi Miguel,

I checked your account and it looks like you were not able to complete your address information. Please go to Settings> Location and kindly fill in your address details. If you need further assistance, please let us know. 

[f0eb49a6]

Hi Joanne, I already filled my address informantion

[JoanneP]

Hi Miguel,

Thanks for updating your address information. You may want to try and submit your proposals this time. You can also try clearing your cache and cookies or trying again using a different browser first before doing so. 

[f0eb49a6]

Hi Joanne, just tried to submit using a different browser and it worked. Thanks for your help!

[9cddc828]

I am also having the same issue, I have added it to tax information and it still doesn't work.

[9cddc828]

I have also used a new browser with no luck.

[ArjayM]

Hi Clare,

I'll have one of our team members reach out to you with further assistance via a support ticket. You can access your ticket and coordinate with the team here and in your email.

[362aaf7c]

Dear Upwork,

I am facing the same issue although my full address is given with proper tax information as well. Please solve. I can't bid.

Thanks

[PradeepH]

Hi Sayem,

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[854a6dde]

Hi, this same thing is happening to me. I've created 2 tickets and have not heard anything. How were you able to get this resolved?

[854a6dde]

Hi,  

I am looking for an actual number to speak with someone from Upwork. I created a ticket days ago and have not heard back. I cannot submit proposals because it is saying my address is not on file (which it is).  If anyone knows how to contact someone, or the answer to this problem, please let me know!

thanks! 

[ArjayM]

Hi Ashley,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I have submitted a follow-up and you should be getting an update with further assistance via a support ticket on this page.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[e906323a]

Hi

i am having same problem. can any one help me out, please.

[ArjayM]

Hi MD Fayzul,

We apologize for the inconvenience. I'll have one of our team members assist you with this via a support ticket. Kindly expect an update on this page once your report has been reviewed and the support ticket's been created.

[98275f0f]

I am also facing the similar issue for every job I am applying to. I have updated the details multiple times, still no update. Getting this error each time "To submit a proposal, update your address"

[87da4adc]

Hi there! 
I've got similar issues, could you please help me? 😞
When I try to apply I keep getting this message:

There was an error loading this page: error [73de4d594880c1a8-SEA, 73de4d594880c1a8-SEA]. Contact Upwork Support for more information.

Sorry, we were unable to save your application.

not_verified

Tried from 2 different laptops and from the mobile application, none of them helped.
Could you please give me an advice on how to fix this issue?
Thank you in advance!
Kristóf

[LuiggiR]

Hi Kristof,

I'm sorry to hear you're having trouble sending proposals. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[55c8837c]

When I try to submitt my first proposal then it says We were unable to process your proposal due to missing address information. Add your full address. But the address information is fully completed.

So how can you help me?

[ae72a8cb]

Hi Upwork,

I'm having the same problem even though I have updated my tax profile, and full address in profile.

Please advise. Thanks

[759e32fa]

Hi Viona,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[0ab1ab2e]

Hi,

I am receiving the below error message when I tried to submit my first proposal. 

Sorry, we were unable to save your application.
We were unable to process your proposal due to missing address information. Add your full address.

I have already added the address in the tax information. Could you please help?

Thank you. 

[759e32fa]

Hi Kiranmanyee,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[0ab1ab2e]

Thank you, AJ.  I couldn't see any tickets when I accessed the link you shared.

https://support.upwork.com/hc/en-us/requests/

Could you please suggest?

Thank you

[LuiggiR]

Hi Kiranmanyee,

Would you mind checking now? I've followed up with the team and confirmed that they've just reached out to you for assistance.

[8c3cdfd8]

Hi Annie, I also experienced the same issue while trying to submit my first proposal 

I've tried every solution posted here but none seem to work out, please I need this issue to be resolved 

[LuiggiR]

Hi Sadiq,

I'd like to let you know that this is a known issue and our tech support team is currently working on resolving it as soon as possible. We'll be sure to inform everyone in this thread once the issue is fixed. Your patience is greatly appreciated.

[11b33c4f]

Hello Upwork,

I have same issue.

Regards

[PradeepH]

Hi Clinton,

As confirmed by Luiggi, this is a known issue and our tech support team is already working on resolving it as soon as possible. We'll update this thread once the issue is fixed. 

Thank you,

Pradeep

[kochubei_valeria]

Hi All,

I'd like to confirm that the team is working on addressing the issues you've reported here. To help them with pinpointing the issue, could you please let us know if you get these errors with every job or only with some jobs? If it's the latter, could you please check if the jobs you're getting an error for have this label showing on them?

Thank you!

[bc8db68c]

Same issue. Facing with every job.. Please provide solution

[shiferaw-michael]

No, I did not see this that flag(Only freelancers in the US...) on the job I applied but I still got the "incomplete address message" on my proposal submission. 

[03dbeda1]

Hi, I have the same issues.. I get all errors from the jobs I submitted a proposals. Please help me with this, so I can start my freelancing. I'll be forever grateful if this matter will be solved. Thank you

[5d59c18c]

Hi.

I'm also facing the same issue and unable to send my first proposal. I updated my full address in the tax information still the same. 

How do I fix this error quick.

[300a98db]

Hello, I am getting the same message. I have cleared cache and cookies and tried a different browser, and made sure my address is accurate in tax info and in my profile. Were you able to solve this problem? Thank you. 

[c2762249]

hi valery 

Hello there!! Likewise, having issues myself with the same error! 

please your help

[c2762249]

hi valery 

Hello there!! Likewise, having issues myself with the same error! 

please your help

[a84c8055]

Hi Valeria

I have same issue. I was completed my Tax about my address, and the location of the job is Worldwide. I was put my addres on the cover letter and i still get that error when i try to submit my proposal.

[AveryO]

Hi Ari, 

Could you please confirm if the jobs you're getting an error for have this label on them?