Aug 11, 2022 08:57:23 AM by Osama B
Hi,
When I am trying to submit my first proposal I am receiving the following error message:
We were unable to process your proposal due to missing address information. Add your full address.
However my address is full submited.
Thanks in Advance
Solved! Go to Solution.
Aug 25, 2022 08:52:12 AM Edited Aug 25, 2022 12:04:51 PM by Valeria K
Hi All,
Recently our engineers released a fix for this issue and you should not be getting the errors reported here when submitting proposals. If you still receive an error, please let us know.
We appreciate your patience and understanding!
Update: since we haven't gotten any new reports, we'll consider this issues fixed and will be closing this thread.
Aug 24, 2022 12:38:31 AM by Lucia M
Hi, I have the same issue here. I added my address, and the Tax information and the job is worldwide.
Aug 24, 2022 08:54:14 AM by Andrii H
Hi Lucia!
Could you please try once more submitting a proposal after updating the address on https://www.upwork.com/freelancers/settings/contactInfo?
Aug 24, 2022 07:27:03 AM by Ryan C
Hello Valeria,
I am encountering this issue as well. It has happened with every job I've tried so far, but the last two I tried did have the "Only freelances located in the United States may apply" message. I'm not sure about the first one. Do we believe there will be a solution or workaround to this soon?
Thank you,
Ryan Crepack
Aug 24, 2022 09:01:59 AM by Rafael A
Hi. The same message keeps on appearing on my first application despite having my information fully uploaded on the website.
Aug 22, 2022 08:58:46 AM by One O
it happens to me with every job it gives an error it's frustratin
it happens to me with every job it gives an error it's frustratin
Aug 22, 2022 10:11:49 AM by Valeria K
Hi there,
Could you please make sure your profile is completed with information that accurately represents your identity, name and other information? Please, see this help article for guidelines for the profile picture and note that a freelancer profile name cannot be a name of a business.
Aug 22, 2022 10:41:25 AM by Tharindu R
Hi Upwork,
I'm having the same problem even though I have updated full address in profile.
Please advise. Thanks
Aug 22, 2022 12:35:40 PM by Chase D
Hello Upwork, I am unable to submit first my proposal and it says I am missing my address information, but it was filled correctly. Please check it and let me know. Thanks.
Aug 22, 2022 01:41:42 PM by Valeria K
Hi Chase,
I've merged your post to this thread where this issue is being discussed and where we'll be providing updates. Our engineers are already working on addressing this issue.
Could you please confirm if you're experiencing this error when sending a proposal to every job or only to some?
Aug 22, 2022 11:24:22 PM by James Steve L
I'm experiencing the same issue with all the proposals, could someone help me?
Aug 23, 2022 07:08:03 AM by Tomas Agustin V
I'm having the exact same problem, I was able to send my first proposal but after that, I'm just unable to send more proposals.
I've updated the tax information just as suggested in the answers here but it didn't work either.
Aug 23, 2022 07:11:27 AM by Tomas Agustin V
I'm having the exact same problem, I was able to send my first proposal but after that, I'm unable to send more because of that issue.
I've updated my tax information as suggested in this post, but that didn't work either.
Aug 23, 2022 10:36:30 AM by Joel L
cannot submit a proposal because of missing address but my complete address is in the contact info
Aug 23, 2022 10:57:41 AM by Krista K
Hello.
I'm having this same issue, "Everytime I click on Submit a Proposal button next to any job posting, I get an error "To submit a proposal, update your address". Although I have all my addresses saved and updated." Please help.
Thank you,
Krista
Aug 23, 2022 12:32:32 PM by Charlotte V
Hello! I am having the same problem and it is from all jobs, not just those in the US. Thank you!
Aug 24, 2022 09:34:53 AM by Nihal A
I have the same problem when I click on submit proposal a message saying " to submit your proposal update your address" appears, although I wrote my address and phone number.
Aug 24, 2022 09:46:54 AM by Cavian V
I am receiving this error message though my address is complete. Please help.
Aug 24, 2022 10:03:20 AM by Arya A
Ma'am, I have the same issue. I've tried everything but nothing is happening.
Please help
Aug 24, 2022 10:11:19 AM by Shaan P
I have updated my location and filled every field , but I still can't submit a proposal
Aug 24, 2022 10:13:06 AM by Mclord S
i have the same problem, although i followed all the advice like change browser and so on
Aug 24, 2022 10:14:52 AM by Karla S
I am having the same issue.
I edited my address and am still getting the same message.
Please advise.
Aug 24, 2022 10:32:47 AM by Carl Anthony H
I'm having the same issue. I already updated my address, even tried clearing cache but same problem.
Aug 24, 2022 10:29:04 AM Edited Aug 24, 2022 10:43:28 AM by Santhosh Kumar T
Hi, I am unable to send proposals. I am getting an error "To submit a proposal, update your address". However, I have already updated the address details correctly
Aug 24, 2022 11:05:20 AM by Tarik B
i have this errpr pls help me. I changed my adress may times but no solution
Aug 24, 2022 10:48:42 AM by Besnik S
I am unable to submit any proposals, it keeps telling me "update your address". I have updated it twice and nothing has changed, the problem doesn't seem to be solved
Aug 24, 2022 10:56:13 AM by Sakshi T
I have updated the whole address and all fields are complete. Still the issue persist.
Aug 24, 2022 11:04:38 AM by Charles D
When I try to submit my application for a job I get this message: TO SUBMIT A PROPOSAL, UPDATE YOUR ADDRESS.
Which I did but I keep getting the message.
I need assistance please
Aug 24, 2022 11:13:35 AM by Hactos Y
Me too, i've completed everything in my account but still can't submit a proposal...