billing

[63fc5d1b]

hi i have recently added a credit card for payments and a payment of $300 dollars was declined by my bank . they are saying i need to contact upwork and ask them to do all payments as a secure payment type so that when a payment is made an OTP is requested from my bank..how do i contact upwork to do this as all im getting in help are articles which are not helpful to this situation

[759e32fa]

Hi Mohammed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.