desktop app not working

[aamirrana41]

after clear cache of the desktop app, app is not working and showing this error.

Query: app.js

Status: 403

Trace ID: 67d0ed921c42c619-KHI

See https://status.upwork.com for updates.

can anyone tell me the solution.

thanks

[g_vasilevski]

Hi Amir,

Could you try to reinstall the Desktop app and let me know if you're still experiencing any problems on your end? If yes, please share what operating system you're using as well. Thank you.

[ericpythonjs]

Facing the same issue. I have tried reinstalling the app. Still facing the same problem.

[g_vasilevski]

Hi Eric,

Our team will reach out to you via ticket as well and will assist you further as soon as possible. Thank you.

[260aa93c]

Hey man, im having the same issue ovr and over again. Ihave tried everything i still can get the app start working. 

[JoanneP]

Hi Sergio,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[eherna1314]

Hi, I am getting the same issue right now. As I tried to clear cache and restart the app. I am getting error 403 and can't complete restart. 

[JoanneP]

Hi Esther, 

Could you please try to check the troubleshooting steps shared in this help article? I also checked that you have already submitted a ticket to our support team. One of our agents will update your ticket to assist you further also. 

[vic_ved]

Hi Esther, I've been having the same issue this week. 
Did you find a solution and do you mind sharing?

Thanks

[g_vasilevski]

Hi Victor,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with the desktop app. Thank you.

[d_ishii]

I am also having the same issue. Could someone contact me back? Tried to uninstall and re-install the app, same issue. 

Query: app.js

Status: 403

Trace ID: 6d9cdcb6af8d404c-MNL

See https://status.upwork.com for updates.

[AndreaG]

Hi Mary,

You can find advice on how to Troubleshoot the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:

Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send

[webnautspro]

I am also having the same issue. Could someone contact me back? Tried to uninstall and re-install the app, same issue.

Query: app.js

Status: 403

Trace ID: 701d87f6ddce2d37-KBP

See https://status.upwork.com for updates.

[rabedi]

Same I am facing and doing everything i am using window 7 My upwork tracker not working showing the same issue

[rabedi]

 

[LuiggiR]

Hi Rahul,

I'm sorry to hear you're experiencing trouble using the Desktop App. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[14a89876]

i am facing this problem of upwork. i am facing problem in logging upwork desktop

[7ecaa442]

Hi Zia,

Thank you for reaching out.

I understand you are facing issues with your desktop app. Please try to uninstall this version and then redownload and reinstall the latest version. If it doesn't work, please get back to me with more information. You may share your operating system and any other information that may be helpful in isolating this. You can follow these steps to submit a report:

>Click your name at the lower left of the app
>Select Support and Feedback
>Enter the details of your issue and click Send

I hope that helps.