Solved: not receiving security code on my phone - Page 9

iancurrie44 · ‎08-26-2020

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

ArjayM · ‎09-09-2022

Hi Eric,

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Arjay

View solution in original post

AleksandarD · ‎02-24-2021

Hi Imad,

One of our team members already reached out to you directly via email to assist you further with your account.

Thank you.

~ Aleksandar

sharmashivangi49 · ‎02-25-2021

Hello

I am not able to receive OTP via sms and e-mail. Please sort out my issue as soon as possible.

Thanks

Shivangi **Edited for Community Guidelines**

AleksandarD · ‎02-26-2021

Hi Shivangi,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

~ Aleksandar

16718833 · ‎03-05-2021

I'm receiving a similar error, I'm trying to change some details for my account and I receive the message "Use your authenticator app to generate a code. Enter it in the code box and press Confirm" but I do not receive any code on my phone or on the app.

Authenticator app is the default choice for the second step verification process but I have no idea what it is and I can't replace it with sms option.

AndreaG · ‎03-05-2021

Hi Sandro,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

Thanks!

~Andrea

starirai13 · ‎03-05-2021

Hi, I can't seem to receive the Verification Code sent to my registered phone number. The phone number registered is accurate and is active. Please help.

JoanneP · ‎03-05-2021

Hi Nielrose Star,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

starirai13 · ‎03-05-2021

Thank you!

79515234 · ‎03-09-2021

I am also having a hard time getting a verification code on my phone, but this is the only place i could find any way to get some help.

BojanS · ‎03-09-2021

Thank you for reaching out to us, Tyler.

One of our team members will reach out to you directly to assist you with your phone verification process.

~ Bojan

maxphotobiz · ‎03-08-2021

I do not get a five digit code when I enter my phone number. Tried to have code resent a few times, but nothing ever came to my phone.

JoanneP · ‎03-08-2021

Hi Jim,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

85ebbbae · ‎03-08-2021

So I'm trying to sign up for an account, but I'm not receiving the text code. The number is correct, and I've tried it multiple times.

JoanneP · ‎03-08-2021

Hi Nicholas,

I've requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

mdabubakar24 · ‎03-10-2021

I don't edit my personal information.

BojanS · ‎03-10-2021

Hi Md,

We’ll have one of our agents reach out to you directly to assist you with your concern.

Thank you for reaching out to us.

~ Bojan

70f839c6 · ‎03-11-2021

Hello,

I formatted my phone and my Google authenticator is not providing me the 6 digits. Please help me disable this feature or kindly enable it so I can receive the 6 digits to my email. I appreciate your help.

Thank you!

BojanS · ‎03-11-2021

Hi Anthony,

One of our team members will reach out to you directly to assist you with your request.

Thank you!

~ Bojan

alexkryvosh · ‎03-11-2021

I am creating my profile but I do not have text SMS. Is there a way to verify my phone number through a call?

JoanneP · ‎03-11-2021

Hi Alex,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

hrmailhos · ‎03-11-2021

I'm having this same issue. Not receiving a verification code after I input my phone number.

JoanneP · ‎03-11-2021

Hi Hannah,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

milan_klems · ‎03-12-2021

Hi, I'm not receiving the verification sms that is needed to complete my profile. I've clicked on "resend" like 5 times of the course of 1 hour and still nothing.

Can you please help finish the registration process?

PradeepH · ‎03-13-2021

Hello Milan,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H

roden-abdullah · ‎03-12-2021

Hi, I have the same issue. I can't access my settings because I lost my sim card. Hope you'll help me.

PradeepH · ‎03-12-2021

Hello Roden,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H

louvalera · ‎03-12-2021

I already lost the phone number that I have on file a few months ago. When I edit the phone number, it's still sending code to the lost number. What do I do?

PradeepH · ‎03-12-2021

Hello Donna,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H

annadthakkar · ‎03-17-2021

Hi, There's an issue with the system. I'm not getting any security code on my registered mobile number or email for long. I'm trying it for so many days. Please find me an immediate solution for it as I'm stuck with it. I'm even not able to update my profile due to such a situation.

AleksandarD · ‎03-17-2021

Hi Anand,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

divyom · ‎03-20-2021

Hi, I haven't received the verification code even after 15 min.Any help will be appreciated.

NikolaS · ‎03-20-2021

Hi Deepika,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

jnight337 · ‎03-24-2021

Can you connect me with a team member? Text code authentication code has not been received. I have tried numerous times. The other methods ask for a 6 digit code but the code they send is alphanumeric and more than 6 digits.
Thanks, Jeff

BojanS · ‎03-24-2021

Thank you for reaching out to us, Jeff.

One of our team members will reach out to you directly to assist you with your concern.

~ Bojan

jsnwrks · ‎04-01-2021

I am not recieving the text code verification. Any ideas how to remedy this or to speak with someone that isn't a chat bot?

AndreaG · ‎04-01-2021

Hi Jason,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

NikolaS · ‎04-04-2021

Hi Vacce,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

giejayson · ‎04-24-2021

I need help ASAP. I cant withdraw my funds because it needs to confirm by my registered phone number but unfortunately my phone number is not working anymore. My email account attached to Upwork is also not receiving any code.

LuiggiR · ‎04-24-2021

Hi Giejayson,

I'm sorry to hear you're having trouble with this. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

wadaln3ma · ‎04-29-2021

Hello..

I'm trying to make a proposal and the site keep asking me for phone number confirmation, but
it doesn't send me a message with the code on my phone. Help me please.
Thanks