Jun 5, 2019 01:19:51 AM by Slawomir R
Hello,
I'm a top rated freelancer and I verified my identity last month. Now I have got the same request again.
Taking 10 minutes to do it is not a big deal, although I would prefer that Upwork respects my time rather then feeling entitled to waste it on pointless excercises.
I have passed it and it was no different then the previous one.
The bigger issue is that my account is on temporary hold and it lasts longer then 10 minutes. Upwork claims that it has up to 48 hours to release it.
I'm worried about how this is presented to the clients.
The main question is - why do Upwork even does it so often? Do you think that my identity changed within a month?
Kind regards
Slawek
Solved! Go to Solution.
Sep 24, 2018 08:13:18 PM by Avery O
Hi Jae Sung,
At times, for a variety of reasons, we need to ask our users to verify their identity or other information. Please know we do try to avoid doing this repeatedly. However, as part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, we must reach out to users again sometimes. We apologize for the inconvenience.
To verify your identity, log into your Upwork account and click on “Settings.” In the left-hand column, choose “Identity Verification.” Follow the steps there to begin verification. For tips on correctly completing the process and details about the documents needed, click here.
Jan 25, 2020 12:29:12 AM by Alexander G
Jan 25, 2020 01:12:59 AM by Aleksandar D
Hi Alexander,
Thank you for sharing your suggestion with us! I already sent your feedback to our product team for consideration.
Thank you.
Feb 6, 2020 07:32:39 AM by Yaryna S
Two month ago I recieved a request to make my identity verification by sending ID scan and running a video session.
I did it and recieved my blue "verified" badge.
A week after that my profile recieved a request to run video call again (but I already had a blue "verified" badge). Which is very strange activity from upworks side (or incompetence I dont know). I asked why I need to run video call after the fact of doing it already. Managers replied with some generic answer of "making upwork safer etc" which is an obvious lie because I dont know how showing my passport twice a week will make upwork safe?
But I agreed and video call again...and guess what? - they asked same questions maybe a couple new, asked to show my ID and I recieved my verification 2nd time.
But today I recieved third (!!!) video verification request for last 2 month. Is that someone joking? Or incompetence? I wont be skyping with you every month for the rest of my life doing all that humiliating passport demonstration and answering same questions over and over.
Get your managers to slove the problem.
Thank you!
PS: Today I also encountered some strange upwork-site activity : each time I clicked any button a captcha poped up and some text appeared asking me to proove that Im human and dont use any robotic stuff or adblocks or my java is turned on etc. maybe that last request Is connected with it issue in some way? If so - Im obviously not a robot and a designer with a couple of long term (several months) contracts that fill my entire workday I dont need ANY NEW contracts for last 3 months and its been a while I posted any new job proposals, let alone some robotic-hacking stuff. I communicated with upwork couple of times and I communicate with my clients all the time. This captcha thing dissapeared after a while btw and I havent done anything with adblocks because I just dont have them, my firefox doesnt have any plugins etc.
Feb 6, 2020 08:44:18 AM by Bojan S
Hi Yaryna,
Thanks for sharing your concerns. While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Feb 7, 2020 11:27:39 PM by Dang N
Hello, I have done the re-verification through video call and it was more than 48 hours. I still haven't got any update on my account status.
Feb 7, 2020 11:49:48 PM by Aleksandar D
Hi Dang,
Thanks for reaching out to us. I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.
Thank you.
Mar 7, 2020 12:42:02 AM by Amrita D
I have already done video verication two time but still you want again video verification .let me know is any systm error or you need again verification
Mar 7, 2020 12:50:34 AM by Preston H
If you are asked to do a identify verification step, such as video verification, again... It is not a system error. The identity verification protocols explicitly call for some people to do these steps multiple times.
Mar 7, 2020 12:55:35 AM by Aleksandar D
Hi Amrita,
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Please follow up on your open ticket in which you'll find a secure link to start your verification.
Thank you.
Mar 16, 2020 11:48:00 AM by Taras M
I have done verification a week ago and the hold has not been released yet. Many chat sessions and emails back and forth did not solve the problem.
Mar 16, 2020 01:13:37 PM by Bojan S
I apologize for the delay in receiving an update, Taras.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Mar 30, 2020 07:14:14 PM by Wai Wa W
i agree with you, same feeling of being irrittaing.......holding over 2 days to entertain their documentation request....all the particulars are in the utlility billl.....still ask for ridiculous issues!! our 20% fee is about wasting the time on verifying this and this.......I have learnt some best-performing upworkers now not much time on this platform......no. of good client drop, but more worthy time on serving red-tape administration........20% fee still going to greedy mouths....
Mar 30, 2020 11:31:43 PM by Avery O
Hi Wai,
I understand how this experiencing can be frustrating for you. I would like to clarify that on Section 1.6 Identity and Location Verification it says that -
"When you register for an Account and from time to time thereafter, your Account will be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on Upwork... When requested, you must timely provide us with complete information about yourself and your business, which includes, but is not limited to, providing official government or legal documents."
We do this because it is a critical part of maintaining a trusted online global workplace and keeping Upwork safe and fraud-free. Just the same, I apologize if this experience has been an inconvenience for you. I can see that you have recently completed a verification of your account. Let us know if you have further concerns regarding the verification requests/process so that we can assist you further.
Mar 31, 2020 01:04:55 AM Edited Mar 31, 2020 01:05:31 AM by Wai Wa W
Avery
i did not receive any email abt verification......soonest you have suspended my account and remove my top-rated status.......is it fair to me?? last yr i still remember you had alarmed with the alert abt verification......i think it's time to actively seek opportunities out of upwork with current clients
Apr 3, 2020 03:16:02 PM by Muntether A
Apr 3, 2020 03:33:26 PM by Valeria K
Hi Muntether,
We understand that this is inconvenient and we do try and limit the number of times we ask freelancers to verify. However, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. If you have any issues, please refer and reply to the notification that was sent to you via email.
Thanks!
Apr 23, 2020 11:22:32 AM by Aira M
Hi there! I already completed my verification last January. Why am I required to verify myself again?
Apr 23, 2020 11:40:24 AM by Bojan S
Hi Aira,
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!
Thank you.
Apr 27, 2020 11:17:17 AM by Etieno I
Apr 27, 2020 12:15:39 PM by Bojan S
Hi Etieno,
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Apr 28, 2020 09:21:29 AM by Umair A
Even though I've done complete verification and have a blue tick on my profile, today suddenly I'm getting this notice "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork".
I can't send proposals now.
What should I do? Am I supposed to do it again?
Apr 28, 2020 09:27:09 AM by Anna T
I am also having this issue. I just posted this issue as well. It's becoming frustrating.
Apr 28, 2020 09:41:04 AM by Umair A
Yes, It's frustrating.
How on earth are we required to do our face checkup twice a week? Upwork Team, please solve the issue ASAP.
Apr 28, 2020 10:25:58 AM by Bojan S
Hi Umair and Anna,
I just checked this for you and it looks like your cases were resolved, also our agent has updated your support tickets. Feel free to reach back to us if you need any further assistance.
Thank you!
Apr 28, 2020 09:26:09 AM by Anna T
I got a couple of emails saying that my account is suspended even though I have done both types of verifications. I have recently applied to many jobs and now all my proposals were withdrawn. Once I did the verification (before the suspension), this "suspension" was supposed to be lifted, correct? I don't understand why this is an issue now. It's really messing with my job application process and I'm missing out on jobs. Please let me know what is going on or fix the problem.
Apr 29, 2020 11:02:49 AM by Jesús R
Hope you're having a good day.
I wanted to express my dissatisfaction with the platform when checking my account. I've done this process about 7 times and I'm already bored, I even checked my account with a video call consultant within the same platform. Since you started asking us to check and verify all accounts and put the verification in blue next to our name. I don't know what the problem is with this, almost every day I have to confirm my account with my ID. I need to know what the problem is! I have a payment pending that I haven't received yet and I need the money!
Hope you can help me really soon.
Apr 29, 2020 12:07:03 PM by Bojan S
Hi Jesús,
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
May 6, 2020 01:50:50 AM Edited May 6, 2020 01:51:51 AM by Vasyl P
Hi!
I re-verified my account on the 5th of May morning and didn't get email about successfully cempleted verification. So I don't know if my account still on hold or no and am I able to submit new proposals and continue working?
Thanks a lot!
May 6, 2020 02:40:08 AM by Goran V
Hi Vasyl,
Your verification was successful and the ID verification badge is awarded on your profile. Feel free to continue sending proposals and work on your contracts. Thank you.
May 18, 2020 09:21:43 AM by Malik Ali H
I submitted my identity two times on Upwork but again and again show Verify your Identity by 05/09/2020 UTC to continue winning jobs on Upwork. Get started.
May 18, 2020 10:31:03 AM by Aleksandar D
Hi Malik,
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 27, 2020 01:20:14 AM by Pearl K
May 27, 2020 02:27:47 AM by Goran V
Hi Pearl,
I`m sorry about the inconvenience this had caused you. Our team just reached out to you via ticket to assist you further. Thank you.
May 25, 2020 03:52:47 PM by Mustafa F
Hi,
I am an active freelancer and had my profile verified almost 45 days back when I received my first job. However, my profile was put on hold on 23/5/2020 and was asked for another verification which took place over video call and i was told that i will receive an email in next 2 days. It has been over 2 days already and I am yet to receive a reply. have not been able to submit any proposals since then. I have no idea why my account was on hold in the first place. Please look into it.
Thank you
May 25, 2020 05:51:20 PM Edited Jun 19, 2020 08:25:57 PM by Aleksandar D
Hi Mustafa,
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
I already followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
Jun 3, 2020 02:03:43 PM by Sari B
Hello.
I have re-verifoed my profile. But the account is still in hold. Could you tell me the reason?
Jun 3, 2020 03:38:47 PM by Bojan S
Hi Sari,
I apologize for the delay in receiving an update. I've followed up with our team regarding your account status and your account have already been resumed.
Thank you for your patience!
Jun 8, 2020 07:45:07 AM by Timur I
Hi there! I have 36 available connects and I've done ID and video verification, and already completed 3 projects. And now, when I'm looking for a new project, the proposal button is grayed out and inactive. Could you help me resolving this issue?
Jun 8, 2020 08:28:16 AM by Bojan S
Hi Timur,
As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause.
Please refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!
Thank you.