Hi Haya,
I took a closer look at your contracts and confirmed that everything went well with the payment. The most recent talent you hired has submitted the work, and you were able to release the amount for the job done. You may want to check your transaction history to validate these charges.
Could you please tell us more about the charge you're referring to so we can further review and assist you accordingly? Looking forward to your response.
**Edited for Additional Information**
I can see a refunded amount to the original billing method used for the payment on your transaction history dated 13- November. Please let us know if the amount hasn't been reflected in your account after eight business days, and we'll assist you with initiating a trace.
