Feb 4, 2020 06:10:47 AM by Sangbin L
I had an existing upwork account and am attempting to create a new one for use with my new agency.
I closed the old account, but I can't complete the verification process on my new account because it says my phone number is already in use.
Can someone from upwork support please help me with this issue?
Thank you.
Feb 4, 2020 06:35:17 AM by Goran V
Hi Sangbin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Mar 7, 2020 09:01:40 PM by Scott D
Mar 7, 2020 10:06:31 PM by Aleksandar D
Hi Scott,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
May 30, 2022 07:50:41 PM by Jacob J
Hi Aleksandar,
Would you also be able to help me with this issue? I don't have access to my old upwork account, as I closed the related email some years back. Thanks!
May 31, 2022 01:46:41 AM by Annie Jane B
Hi Jacob,
Thank you for reaching out to us. I can see that you opened a support ticket for this. I reached out to the team handling your case and shared your report. They will reach out to you soon to assist you further. You can access your support tickets here.
Please note as well that duplicate accounts are a violation of our Terms of Service. Our support team would assist you in getting one account fixed but you would have to delete one of them.
Apr 3, 2022 04:49:13 AM by Sagar T
Hi there,
My current mobile number is already register with different account and I do not know about that account. Could you please help me to retrieve my account?
Thank You
Sagar
May 31, 2022 08:52:22 AM Edited May 31, 2022 08:57:10 AM by Khalyn B
Hi,
I am having the same issue, my current mobile number is already register with different account and I do not know about that account. Could you please help me to retrieve my account?
Thank you
Aug 28, 2022 06:25:07 PM by Zao C
Hi,
I am having the same issue, my current mobile number is already register with different account and I do not know about that account. Could you please help me to retrieve my account? Thanks
Aug 28, 2022 07:54:15 PM by Pradeep H
Hi Zao,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Oct 31, 2022 06:00:31 AM Edited Oct 31, 2022 08:12:42 AM by Nikola S
please help i created an account with my email **Edited for Community Guidelines** but then i deleted it , now trying to make a new account with the same email i get the an error " email in use " but then tries to login and it says that the username/ email is wrong
Nov 1, 2022 10:10:14 AM by Karla M
Hello,
Created an account. Phone number says its in use by another account. Dont recall creating an account before. Please help.