Dec 20, 2020 11:17:04 PM by Manish J
Hello,
When I tried to close the agency profile from my account I am unable to process my request and getting
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
could you guys please help me with this?
Solved! Go to Solution.
Dec 21, 2020 01:29:14 AM by AleksandarD A
Hi Manish, and Nickolay,
I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.
Manish, I went ahead and closed your agency.
Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.
Thank you.
May 22, 2021 11:32:08 PM by Pradeep H
Hi Santosh,
Your agency has been closed as requested by you.
Thank you
Pradeep H.
Jun 15, 2021 07:26:00 PM by Ajn Lovell V
i am having the issue as well. it gives me this error message
Jun 15, 2021 05:50:09 PM by Ajn Lovell V
Jun 15, 2021 08:17:12 PM by Joanne P
Hi Ajn Lovell,
As requested, your agency account has been closed.
Jul 11, 2021 10:45:45 PM by Pradeep H
Hello Sumit,
Thank you for your message. Your agency account is closed as requested by you.
Thank you.
Pradeep.
Jul 20, 2021 09:41:28 AM by Davyan H
I am having the same issue and I am unable to close the agency i created in error yesterday.
Jul 20, 2021 10:30:42 AM by Andrea G
Hi Davyan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Aug 22, 2021 01:07:54 PM by Ertugrul Emin A
Hi,
I did follow all steps according to guide yet I could't shout down my agency.
Could you please help me?
Thanks.
Aug 22, 2021 02:02:20 PM by Andrea G
Hi Ertugrul,
Your Agency has been closed as per your request.
Oct 24, 2021 03:23:36 PM by Mary W
I am sorry to say that I also am having this problem. I can go to my Agency settings and press the "Close my Agency" button. However, the confirmation screen throws an error.
Oct 24, 2021 03:53:20 PM by Luiggi R
Hi Mary,
Your agency profile has been closed as per your request.
Thank you,
Jan 11, 2022 11:37:22 AM by Ralph C
Can't close my agency as well. Already changed to exclusive and followed other guidelines. Getting this error message (please see attached)
Jan 11, 2022 02:35:09 PM by Bojan S
Thank you for reaching out to us, Ralph.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Jan 20, 2022 01:56:24 AM by Sander v
Hi Upwork crew, I'm also trying to close my agency account and I'm getting the one and same error, would appreciate it if you could help me out. 🙂
Jan 20, 2022 02:13:03 AM by Goran V
Hi Sander,
Your agency is now closed as well, thank you.
Mar 30, 2022 05:24:00 AM by Kirill E
Hello,
I decided to try my agency for the sake of interest. I want to delete the agency account and keep my personal account.
When deleting an agency, the following error occurs (screenshot attached)
Can you please help me with this problem?
Regards,
Kirill.
Mar 30, 2022 06:24:27 AM by Andrea G
Hi Kirill,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Apr 17, 2022 12:04:53 PM by Osman A
Hi,
Can someone help me to close my agency. I got the same error and I tried all possible solutions mentioned here but still did not work.
Regards,
Osman
Apr 17, 2022 04:15:51 PM by Luiggi R
Hi Osman,
I'm sorry to hear you're having trouble closing your agency. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.
Jun 7, 2022 06:13:43 AM by Gohar H
I am also unable to close an agency account. I have followed everything correctly. Can you please delete the agency account for me.
Oct 1, 2022 11:25:46 PM by Adnan K
I want to close my agency account too. But I am getting the below error.