Solved: Re: Unable to close agency profile - Page 7

Manish J · ‎12-20-2020

Hello,

When I tried to close the agency profile from my account I am unable to process my request and getting

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

could you guys please help me with this?

Aleksandar D · ‎12-21-2020

Hi Manish, and Nickolay,

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

Manish, I went ahead and closed your agency.

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

Thank you.

~ Aleksandar

View solution in original post

Pradeep H · ‎05-22-2021

Hi Santosh,

Your agency has been closed as requested by you.

Thank you

Pradeep H.

Ajn Lovell V · ‎06-15-2021

i am having the issue as well. it gives me this error message

Ajn Lovell V · ‎06-15-2021

Please help me close my agrncy. I iust created it and wants to close it. Thanks.

Joanne P · ‎06-15-2021

Hi Ajn Lovell,

As requested, your agency account has been closed.

~ Joanne

Sumit V · ‎07-11-2021

Hello, I want to close my agency.

Sumit V · ‎07-11-2021

Hi, I want to close my agency.

https://www.upwork.com/agencies/~0104265ef6cf4faa87

Pradeep H · ‎07-11-2021

Hello Sumit,

Thank you for your message. Your agency account is closed as requested by you.

Thank you.

Pradeep.

Davyan H · ‎07-20-2021

I am having the same issue and I am unable to close the agency i created in error yesterday.

Andrea G · ‎07-20-2021

Hi Davyan,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

Ertugrul Emin A · ‎08-22-2021

Hi,

I did follow all steps according to guide yet I could't shout down my agency.

Could you please help me?

Thanks.

Andrea G · ‎08-22-2021

Hi Ertugrul,

Your Agency has been closed as per your request.

~Andrea

Mary W · ‎10-24-2021

I am sorry to say that I also am having this problem. I can go to my Agency settings and press the "Close my Agency" button. However, the confirmation screen throws an error.

Luiggi R · ‎10-24-2021

Hi Mary,

Your agency profile has been closed as per your request.

Thank you,

~ Luiggi

Mary W · ‎10-27-2021

Thank you very much!

Ralph C · ‎01-11-2022

Can't close my agency as well. Already changed to exclusive and followed other guidelines. Getting this error message (please see attached)

Bojan S · ‎01-11-2022

Thank you for reaching out to us, Ralph.

One of our team members will reach out to you directly via a support ticket to assist you with your request.

~ Bojan

Sander v · ‎01-20-2022

Hi Upwork crew, I'm also trying to close my agency account and I'm getting the one and same error, would appreciate it if you could help me out. 🙂

Goran V · ‎01-20-2022

Hi Sander,

Your agency is now closed as well, thank you.

~ Goran

Kirill E · ‎03-30-2022

Hello,
I decided to try my agency for the sake of interest. I want to delete the agency account and keep my personal account.

When deleting an agency, the following error occurs (screenshot attached)

Can you please help me with this problem?

Regards,
Kirill.

Andrea G · ‎03-30-2022

Hi Kirill,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

Osman A · ‎04-17-2022

Hi,

Can someone help me to close my agency. I got the same error and I tried all possible solutions mentioned here but still did not work.

Regards,

Osman

Luiggi R · ‎04-17-2022

Hi Osman,

I'm sorry to hear you're having trouble closing your agency. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.

~ Luiggi

Gohar H · ‎06-07-2022

I am also unable to close an agency account. I have followed everything correctly. Can you please delete the agency account for me.

Nikola S · ‎06-07-2022

Hi Gohar,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Adnan K · ‎10-01-2022

I want to close my agency account too. But I am getting the below error.