Unable to close agency profile

[#1]

Hello, 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

[#2]

i did pls close my agency

[#3]

Hello Ragib,

Your agency account has been closed as requested by you.

Thank you.

Pradeep.

[#4]

Hi Aleksander,

I tried after changing the "Exclusive" to "Non-exclusive" but the error remains the same. Here is the error I am getting.

serviceName: 'commerceV3DS', commandName: 'AceResource_getBalanceAsOfToday', error message: 'ORPC returned invalid ERROR_CODE'

Kindly suggest what can be done to close agency in this scenario?

Regards
Rishi

[#5]

Hi Rishi,

We had a short incident that is now resolved. Could you try to switch your status now and let me know if you're still receiving any errors on your end?

[#6]

I am unable to close my Agency. I get the following error:

Exception occurred ORPC service error: level=ERROR hostname=815126b96769 errcode=Error::App::CUSTOM_ERROR value=1 text=Company has active candidacies on its behalf file=/o/appserver/orpc/Engage.pm line=7339

[#7]

Hi Missy,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[#8]

How do I close my agency please? I get an error whenever I try to close the agency.

[#9]

Hi Brian,

Your agency is now closed, thank you.

[#10]

Hello, I am facing issue with closing my agency?  can you please help me?

seeing error: Exception occurred Failed to parse ODS response: '{"r......

Thanks

Mayur

[#11]

Hi Mayurkumar,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#12]

I am getting error while closing agency account.

I need to keep just my freelancer account and close agency account. 

Can you please help mw with that?

Thanks.

Error:Exception occurred Failed to parse ODS response: '{"request":"GET \/ods\/offer\/list_contractor\/19583312\/20.json","error":null,"error_code":0,"warning":null,"start_time":1

...... very long line

[#13]

Hi Ankita,

Your agency profile is now closed, thank you.

[#14]

Thanks Goran.

[#15]

I need help closing my account. I no longer use it and I have a client sending me an offering, but it keeps linking to my agency account and requesting documentation that doesn´t apply to me. 

When I try to close the account the following error pops up. 

**Edited for Community Guidelines**

[#16]

Hi Brittany,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You can access your ticket on this page.

[#17]

Hi, i am not able to close my agency because of error given in screenshot. There are not any active proposals. Can you please help me? Thanks

 

[#18]

Hi Hamayun,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#19]

Hello, same issue here. failed to fetch url: /api/graphql/v1, undefined

Pls close my agency manually.

[#20]

Hi Ivan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#21]

Hello,

I also need help closing my Agency. I already have my settings set to "Non-Exclusive'. When I close my agency, it just keeps spining and nevery finishes.

Mervyn

[#22]

Hi Mervyn,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#23]

Hi, can you please close my agency?  I get the following error message 'Please close all invitations associated with this company'.

[#24]

Hi Ernest,

Thank you for reaching out to us. It looks like you have active invites on your agency profile. You would have to decline them in order to close your agency account. To do this, kindly go to this page, select an invite, and click on "Decline Interview." Once done, please try closing your agency again. If the issue persists, please let us know.

[#25]

Hello also getting an error when I try to close my agency. "Close all open invitations associated with the company" although I have no invitations opens. Any help is appreciated, thank you!

[#26]

Hi Aaron,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.