Dec 26, 2020 09:52:31 AM by Bahman Z
Hi,
Can't add my payment method because of error saying "Gift cards or prepaid cards not accepted". This is however neither. It's a Mastercard connected to a business account from Tide. According to Upwork this card should be accepted. I see that other users on Upwork have had the same issue but haven't gotten the issue resolved.
Dec 26, 2020 10:49:17 AM by Nikola S
Hi Bahman,
I checked and it looks like you successfully added a credit card to your account just recently. Let us know if you need our further assistance.
Thank you,
Dec 26, 2020 01:18:31 PM by Bahman Z
Dec 26, 2020 02:40:53 PM by Luiggi R
Hi Bahman,
I'm sorry to hear you were not able to add the billing method. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.