Nov 3, 2021 10:37:41 AM by Jonathan W
Anyone having issues with getting their GST number verified? How do I contact Customer Service?
"A GST/HST account number is part of a business number (BN). "
Solved! Go to Solution.
Mar 16, 2023 08:41:14 AM by Helene M
Hi Jonathan!
You should stop opening support tickets at first sight for this kind of issue. Read my story below and advise the member to verify the following:
I also had struggles registering my GST/QST numbers on Upwork when I enrolled.
Most of the time, this issue happens when there is a discrepancy between the member' official name (for the canadian government) and the name the member used to register on Upwork. As the Tax ID verification is related to Gvmt taxes, the member' name/fist name(s) must match 100%
EXAMPLES:
It can be as simple as a "-" between the two first names (such as Marie-Louise instead of Marie Louise)
In my specific case, my official full name (under which my tax registration was done) was "Helene-Renee Minville". However, I was trying to have my tax ID verified in Upwork using "Helene Minville". Therefore, it was impossible to confirm a perfect match, resulting in the rejection of the verification. I was able to solve that issue with contacting Services Canada (federal gvmt) where an agent was able to fix it.
Nov 3, 2021 11:36:55 AM by Bojan S
Hi Jonathan,
We’ll have one of our agents reach out to you via a support ticket to assist you with adding your TAX information.
Thank you for reaching out to us.
Nov 16, 2021 07:57:21 AM by Louis G
I have the same problem. I am entering a valid GST number and I get a "GST/HST Number could not be verified. Please remove and re-add your number to update".
Nov 16, 2021 08:21:25 AM by Bojan S
Thank you for reaching out to us, Louis.
One of our team members will reach out to you directly via a support ticket to assist you with entering your GST number.
Nov 16, 2021 08:23:46 AM by Jonathan W
Basically, once you post on this forum, a moderator will reach out to you and create a support ticket. You will probably need to provide additional documents if they don't match but I was able to get it resolved within the day. 🙂
Feb 15, 2022 04:20:47 PM by Eyob T
Hi Bojan,
I too am having the same issue. GST number is valid but getting could not be verified error.
Mar 4, 2022 06:45:35 AM by Shan H
Hi Bojan,
Can you also help me with the same Issue I have removed and added the GST/HST again and again and it is still not confirming my GST/HST number although I am using it for another Job.
Mar 23, 2022 11:37:21 AM by Kieran L
Hi. Can I also get help? I have the same issue - I can't get my tax information verified.
Oct 11, 2022 11:19:53 AM by Mark P
Hi Upwork community manager, I am having the same issue with my Canadian GST/HST number. I am entering a valid GST/HST number and I get a "GST/HST Number could not be verified. Please remove and re-add your number to update". How can this be fixed?
Nov 15, 2022 10:37:38 AM by Hussein A H
I have been trying to get my account for 2-3 days now without any luck. they always want to verify - even after i sent my drivers license - and my visa still inactive.
They did not accept my canadian HSt number; so i removed it, but still same problem and they to take time to verify.
could it because i used my nickname when i registered? but i already sent my drivers license!!
this platform is way too slow, complicated, and not helpful, unlike freelancer.com, which was always safe but very smooth.
my business cannot keep waiting for 72 hours every time without even a response.
Nov 15, 2022 11:48:08 AM by Nikola S
Hi Sam,
Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.
Dec 15, 2022 07:04:33 PM by Omer Y
Same issue. Entering valid GST number and it's not being accepted.
Jan 14, 2023 06:25:29 PM by Georges S
If everyone is complaining about this, why isn't UpWork fixing the issue?
I know first hand, that Amazon Seller Central, Square Up, and Shopify don't have this problem. UpWork has had people complaining about this issue on this forum for over a year, and they haven't taken it upon themselves to resolve it.
Feb 21, 2023 08:48:48 PM by Stephanie M
Hi Bojan - I'm having the exact same issue so please reach out to me as well.
Stephanie Myles
Jun 8, 2023 01:05:46 PM by Harsha A
Hi, I have been facing this issue and have tried to remove and re-add the tax information but end up getting the same error. It does not appear that there is any customer service I can call to for Upwork, could you assist?
Jun 8, 2023 03:24:21 PM by Arjay M
Hi Harsha,
Thank you for reaching out to us. I took a closer look at your account and can confirm that your Tax Information has been completed. Let us know if you need further assistance.
Jun 9, 2023 07:01:50 AM by Andrea G
Hi Harsha,
Thanks for following up. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 29, 2023 03:32:00 PM by El Mehdi B
Hello i have the same problem i am going mad can you please open a ticket for me too for assistance. Its reallt frustrating...
Nov 22, 2021 06:33:10 PM by Donovan W
I too am having the same problem. I have tried three times and still the GST is not verified. My GST number is confirmed on the business registration website
Nov 22, 2021 09:08:19 PM by Joanne P
Hi Donovan,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 4, 2022 06:07:45 AM by Shan H
Hi Joanne,
Can you also help me with the same Issue I have removed and added the GST/HST again and again and it is still not confirming my GST/HST number although I am using it for another Job.
Mar 4, 2022 07:20:32 AM by Andrea G
Hi Shan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Mar 23, 2022 11:38:23 AM by Kieran L
Hi Joanne - can someone help me too? I can't get my tax information verified.
Nov 26, 2021 10:51:10 AM by Marc S
Hi everyone,
I Have the exact same problem and yes, my GST number is confirmed on the business registration website
Thanks!
Nov 26, 2021 11:50:27 AM by Andrea G
Hi Marc,
Someone from our team will reach out to you via support ticket in order to assist you further.
Dec 1, 2021 04:23:58 PM by Michael N
Same problem with my account. Kindly open a ticket and get back to me. Replies to your email notification are not being read.
Dec 1, 2021 06:06:34 PM by Joanne P
Hi Michael,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jan 5, 2022 10:06:41 AM by Jacob K
Hi,
I have the exact same problem and my GST number is confirmed on the business registration website. Can someone please assist with this issue?
Thanks!
Jan 5, 2022 11:42:21 AM by Andrea G
Hi Jacob,
One of our agents has reached out to you via support ticket in order to assist you further.
Jan 10, 2022 09:20:03 AM by Awais Q
Hi Jonathan,
I'm having a similar and issue and the system is not accepting my HST#
Can you help.
Thanks
Awais
Jan 10, 2022 09:26:26 AM by Awais Q
Hi Team,
I've tried to add my GST/HST# multiple times, however it does not accept.
Can someone guide or help me with it.
Thanks,
Awais
Jan 10, 2022 10:21:50 AM by Bojan S
Thank you for reaching out to us, Awais.
One of our team members will reach out to you directly via a support ticket to assist you with adding your TAX information.