Cancel Contract / End Contract

[Goran V]

Hi Rifat,

Did you rejected the offer or closed the contract after you were hired without getting paid? Your client can send you the funds as a bonus at a any time or rehire you on another contract if both of you would like to provide feedback on the contract once it's closed. I would also suggest to check out this Thread and learn more about Upwork and how it works. Thank you.

[Rifat A]

Hello Goran,

Thanks much replaying my message. No, I didn't reject that. I accepted that, but the client was too much hurry. So I told him, and canceled that contract. But he didn't cancel that. 

The job completed so, now he asked me how he can pay me. He actually couldn't find how to give payment of this contract. If you can, please give me instruction so I can tell him and also it will help me to know more of upwork.

Thank You

-Rifat

[Bojan S]

Hi Rifat,

Your client can still issue a bonus payment on that contract by going to jobs and under contracts page they can select the contract that you are referring to and in the upper right corner of contract room, they may find three dots that will show you Give Bonus when selected. Let us know if you have any questions or need further assistance.

[Rifat A]

It's solved.

Thank you very much

[alex n]

Followed the instuctions and lost all my money, upwork never gave me an option to refund my escrow

[Bojan S]

Hi Alex,

I checked this for you, and the refund for your last closed contract was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

If this is not the case you're referring to, please click on my name and send me a PM with the Contract ID of the contract you're referring to. I'll check that for you and assist you accordingly.

Thank you.

[Kym A]

How do I cancel a contract with a freelancer and release escrow back to me? The freelancer has provided incomplete work and does not meet the deadline, please let me know what to do?

[Andrea G]

Hi Kym,

I checked and it looks like the contract you're referring to is a Fixed-Price contract. I see the funds are still in Escrow so you can request an Escrow Refund. To request an escrow refund:

Go to My Jobs to locate the contract
Click the (...) options menu and select End contract
Choose Pay nothing and request a refund

Your freelancer will have seven days to respond to the refund request, if no action is taken on their end the funds will be refunded. You can read more about this here.

Thanks!

[Enlai C]

Where did the End Contract button go?? It seems to have disappeared today.

[Vladimir G]

Hi Enlai,

I've checked and do see the End Contract option on the contracts on your account. I also see you were able to end a contract within the last hour, so let me know if you need additional assistance with this process.