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Charge failed from my debit card

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
21 of 40

Hi Christopher,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
joyglyncel
Active Member
Glyncel Joy A Member Since: Oct 9, 2018
22 of 40
I’m not sure if you’re from PH but if you are there’s a workaround using
GCash Virtual American Express Card. You may try checkin that out! Hope
this helps.
00d792bc
Active Member
Rae O Member Since: Sep 27, 2019
23 of 40

Hi,

I'm experiencing the same problem. It says that "charge failed" even though I'm sure that I entered the correct amounts that were taken away from your account. I just want to be verified so I can proceed on hiring and of course get back the fees where it should be.

Hoping for resolution and quick response.

Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
24 of 40

Hi Rae,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
da850d7f
Active Member
Sebastian S Member Since: Nov 21, 2019
25 of 40
Hi,

I have „charge failed” issue, and Im not sure how to verify card, there is no any button like „verify”, should I wait ?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 40

Hi Sebastian,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
d77eb44c
Active Member
Livy V Member Since: Feb 28, 2020
27 of 40

Hello, I am having this issue as well with my debit card with 'charge failed' even if I still have amount on that bank accoount. Can Upwork please help me on this?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
28 of 40

Hi Livy,

 

Thanks for reaching out. We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Additional note: Livy, could you please confirm if you have another client account because our team checked this account that used in the community, but there is no record of any attempt to add a billing method. You can PM me by clicking on my name. Thank you.

~ Joanne
Upwork
d0b8b878
Active Member
Aleksandra M Member Since: Apr 30, 2020
29 of 40

Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have a valid billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in the billing method, it says “Charge failed”. Can you please look into the matter for me?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
30 of 40

Hi Aleksandra,

 

I checked, and it seems that you already created a support ticket for the problem you are experiencing, and one of our team members already followed up recently. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.

 

Thank you.

~ Aleksandar
Upwork
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