Sep 24, 2020 06:11:06 AM by Karan T
Title says it all. I created a contract with a freelancer and then canceled it within 12h. However, the money has 'disappeared' from my account and is not in escrow. Also, my card has been charged. It was a fixed price contract so has the freelancer received all of it? We are negotiating a new contract right now, but I need to know if the money has already been paid to him or not.
Sep 24, 2020 06:48:21 AM by Aleksandar D
Hi Karan,
I checked the contract that you are referring to and it seems that your freelancer already accepted the refund request. Please allow up to 5 business days for the funds to reflect on your account. For more information on the refund, you can check the Reports > Transactions page.
Feel free to follow up if you have further questions.
Thank you.
Sep 24, 2020 06:54:09 AM by Karan T
Sep 24, 2020 07:13:45 AM by Aleksandar D
Hi Karan,
Could you please send me a private message with the Contract ID so that I can take a look?
Thank you.
Jun 30, 2021 01:27:47 AM by Siddha K
I have a similar situation. I just canceled a contract in agreement with the freelancer. But I do not see any money on my account? When will the refund be visible?
Is it not possible to directly get a refund as I need to rehire someone else as soon as possible.
Please let me know.
Jun 30, 2021 01:31:14 AM by Goran V
Hi Siddha,
The refund has already been processed back to your billing method. However, please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.
If you haven't received your funds after 5 business days, feel free to follow up here and our team will assist you further. Thank you.