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How to close client account

57baf4c7
Active Member
Arsalan A Member Since: Jan 8, 2021
31 of 62

Hey kindly close my client account as well it is named with "UEXI"

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
32 of 62

Hi Arsalan,

 

Your client account has been closed as per your request.

 

Thank you.

~ Luiggi

Untitled
sabrina-gallier
Active Member
Sabrina G Member Since: Mar 20, 2020
33 of 62

Hello,

 

I would like to be disconnected from a client account and I can't seem to be able to remove myself.

They are still using the said account, I was just a collaborator.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
34 of 62

Hi Sabrina,

 

Thanks for reaching out to us. Could you please send me a private message with the name of the client profile you wish to close so that I can assist you further?

 

Thank you.

~ Aleksandar
Untitled
35b27a3c
Active Member
Saron G Member Since: Aug 3, 2020
35 of 62

I need assistance closing a client account.

e608124a
Active Member
Chocobo I Member Since: Sep 2, 2020
36 of 62

Hi,

 

May I request your help in closing a client account, too, please?

 

I do not see this option:

 

"Click the Close this account link"

 

Cheers.

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
37 of 62

Hi Chocobo

 

Before closing your account you'll need to clear any outstanding open, active, or pending activity.

You can find instructions here on how to close your account depending on the type of account, Client (Company Owners), or Client Admin / Manager / Team Member / Colleague.

After you clear your contracts you should be able to close your account following these instructions, please let us know here if you need any further assistance.

 

Thanks!

~Andrea
Untitled
e608124a
Active Member
Chocobo I Member Since: Sep 2, 2020
38 of 62

I tried that.

 

I'm trying to leave a client. I have no jobs, proposals, orders, or outstanding payments at all with the company in question.

 

When I go to Settings > My Teams, there is no option for this:

"Select Leave Team under Actions"

 

- CI

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
39 of 62

Chocobo,

 

It sounds like you may be trying to close a client account you're not an owner of but are a team member of. In that case, please discuss this with the owner of that client account and ask them to change your team member permissions. Once they adjust your permissions, the client company will be removed from your account. 

~ Valeria
Untitled
e608124a
Active Member
Chocobo I Member Since: Sep 2, 2020
40 of 62

I've done so multiple times, but they have not responded/ignored my request.

 

I really need to get this removed as soon as possible.

 

Is there anything else I can do?

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