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How to close client account

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
31 of 48

Chocobo,

 

It sounds like you may be trying to close a client account you're not an owner of but are a team member of. In that case, please discuss this with the owner of that client account and ask them to change your team member permissions. Once they adjust your permissions, the client company will be removed from your account. 

~ Valeria
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Active Member
Chocobo I Member Since: Sep 2, 2020
32 of 48

I've done so multiple times, but they have not responded/ignored my request.

 

I really need to get this removed as soon as possible.

 

Is there anything else I can do?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
33 of 48

Hi Chocobo,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you.


-Joanne
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Active Member
Bee B Member Since: Dec 5, 2019
34 of 48

I also need someone to close my client account; my organization does not wish to use the platform. Thank you.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
35 of 48

Hi Bee,

 

Your Client account was closed as per your request. Thank you!


~ Bojan
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Active Member
Konrad B Member Since: Dec 17, 2019
36 of 48

Trying to close a client account (BOR). Definitely want to keep my account but no longer wish to accidently log into that client account.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
37 of 48

Hi Konrad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with closing the part of the account you're referring to. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Mariana B Member Since: May 14, 2020
38 of 48

Hello, I am trying to close my account but I don't seem to find the link to do so at My Info in my profile.

I entered as a part of the company, but I would like to leave now, but the company must remain there.

How am I supposed to do this?

Thanks

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Active Member
Sabrina G Member Since: Mar 20, 2020
39 of 48
This is a huge problem.
I contacted support multiple times and they say there is nothing I can do,
and that I have to contact the account owner to pull me out of the account.

Month's later, I am still connected to an old client's account, causing a
liability issue for me.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
40 of 48

Hi Sabrina,

 

Thanks for reaching out to us. Could you please send me a PM with the name of the client profile you would like to close so that I can check? You can click on my name to send me a PM. 


-Joanne
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