Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Oct 3, 2019 07:02:16 AM by Goran V
Hi ladislav,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Oct 4, 2019 02:56:20 AM by Alex J
I entered the wrong amount in the verification card, I entered euro instead dollars.
How can I verify my card now?
Oct 4, 2019 03:08:36 AM Edited Oct 4, 2019 03:37:26 AM by Goran V
Hi Alex,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.
Oct 4, 2019 09:26:27 AM by Jerry W
My bank shows that the initial payment to verify went through but upwork is still stating I need to verify card, not sure what to do?
Oct 4, 2019 09:51:33 AM by Bojan S
Hi Jerry,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your credit card verification process.
Oct 4, 2019 12:22:40 PM by Jesse C
Oct 4, 2019 12:50:41 PM by Bojan S
Hi Jesse,
The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Thank you for reaching out to us!
Oct 5, 2019 02:11:15 PM Edited Oct 5, 2019 03:52:25 PM by Joanne P
I have been charged by upwork and need to verify my account however I can not get back to the screen that requests you to enter the amount charged for verification. I think this is a bug in your system. Unless someone can link this to me? I have spent over an hour searchig how I can verify my existing card details with no luck and I am stuck unable to hire anyone on upwork. Please HELP
Oct 5, 2019 03:57:39 PM by Joanne P
Hi Jesse,
I'm sorry for the trouble. I checked your account see that one of our team members already reached out to you directly via support ticket. Please check the response from the team and provide the details requested so that they can manually process the verification for you. Please log in to your account and go here to view the ticket. Thank you.
Oct 4, 2019 11:51:06 AM by Allen P
Payment verification failed due to wrong entry more than 3 times. I know the exact two amount as per the statement.
Oct 4, 2019 01:06:49 PM by Bojan S
Hi Allen,
We'll have one of our agents reach out to you via a support ticket to assist you with your payment method verification process.
Thank you for reaching out to us.
Oct 6, 2019 11:41:20 AM Edited Oct 6, 2019 12:43:23 PM by Joanne P
Please i have the same issue and need fast support
Oct 6, 2019 12:43:04 PM by Joanne P
Hi Mostafa,
One of our team members will update your ticket to assist you further in verifying your credit card. Thank you!
Oct 7, 2019 04:11:59 AM by Goran V
Hi Mostafa,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further. Thank you.
Oct 7, 2019 09:10:24 AM by Bojan S
Thank you for reaching out to us, Fatima and Vadim!
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with successfully adding your billing methods.
Oct 7, 2019 08:06:46 AM by Vadim P
Error
Your Visa ending in 2094 is still unverified. Please verify your payment method to avoid any interruption to your contracts.
Oct 7, 2019 08:34:11 AM by Fatima A
I cannot verify the visa because it has a button with contact customer support, it was not verify and I cannot communicate with customer service directly
Oct 7, 2019 08:59:15 AM by Ju-C M
I just posted a job in upwork, and when I wanted to invite a freelance to send a proposal, I got a box popping up telling me to add a billing method to get more proposals.
I did it and it said there was something wrong, so I did it again. But again it said something was wrong.
So then I close everything and I get a message from my account. I've been charged twice from Upwork:
Upwork1.74-8.26USDVer
(1,59€ each transaction).
Can I know why??? And how can I get that back??
Oct 7, 2019 09:59:36 AM by Bojan S
Thank you for reaching out to us, Ju-C.
One of our team members will reach out to you directly via a support ticket to assist you with your concern.
Oct 8, 2019 12:20:58 AM by Mohamed W
Hi.
Is there no customer support on this pathetic platform?
I have an issue with my payment method not being verified although you have taken several small fees from my credit card which you can see in the screenshot yourself!
Please kindly supply me with an email address or telephone number of Upwork's customer service.
This is horrendous!
Oct 8, 2019 12:32:42 AM by Petra R
Mohamed W wrote:
I have an issue with my payment method not being verified although you have taken several small fees from my credit card which you can see in the screenshot yourself!
Go to your settings - Billing - and where you are asked for the verification amounts, enter the two US Dollar amounts you see on your statement
Oct 8, 2019 12:35:25 AM by Goran V
Hi Mohamed,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Oct 8, 2019 02:14:20 AM by Oliver M
I have the same issue. Can someone from support please contact me?
All the best
Oct 8, 2019 02:25:46 AM by Goran V
Hi Oliver,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further, thank you.
Oct 8, 2019 08:29:56 AM by Afnan H
Hi, i'm trying to add my billing details on upwork but unfortunetalty getting this error : unfortunetaley we are unable to authorize your billing details. I contacted to my relavent bank n my online payement session is active .. kindly resolve my issue ASAP . waiting for yor positive response.
Thanks.
Oct 8, 2019 08:47:31 AM by Bojan S
Hi Afnan,
I'm sorry to hear about the trouble this caused. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Also, please go to your account settings and chose top tab on left, ''My Info'' and add address details and phone number.
If the issue persists after this please let us know and our team will assist you further. For more details on how to set up your billing method check out our guide here.
Thank you!
Oct 8, 2019 02:47:42 PM by Sanara M
Oct 8, 2019 03:19:26 PM by Bojan S
Thank you for reaching out to us, Sanara.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method.
Oct 9, 2019 08:04:24 AM by Lucas D
Hi, Bojan.
I'm having the same issue and can't seem to grasp how I should open a support ticket. Can You please help? Thanks!
Oct 9, 2019 09:24:20 AM by Bojan S
Hi Lucas,
Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket and assist you with your billing method verification process.
Oct 9, 2019 09:03:09 PM by Avery O
Hi Cathy,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Oct 13, 2019 12:49:55 PM by Derek G
I have 2 charges on my bank account, but when I try to go into my profile to verify - it says 'Requires Verification- Contact Customer Support'
It keeps redirecting me to the help page, but there is no help.
I need to enter my charges to verify.
Oct 13, 2019 02:12:38 PM by Joanne P
Hi Derek,
One of our agents will reach out to you directly via support ticket and assist you in verifying your credit card. Thank you.
Oct 14, 2019 04:19:14 PM by Cristian L
Oct 14, 2019 05:53:02 PM by Avery O
Hi Christian,
I'm sorry for the inconvenience this has caused you. I have shared your concern, and your account information with the Customer Support Team so that they can reach out to you and assist you with your issue.
I would also like to note that once the verifcation is complete, the charges will be refunded back to your billing method. You may read more about it here.
Oct 14, 2019 11:16:32 PM by Pappu V
hi i have the same issue - not able to verify the payment and need help to verify my card details. pls help asap. freelancer needs to start the work and unable to hire due to this problem.
Oct 14, 2019 11:28:14 PM by Pappu V
i also tried with paypal account - but payment didnt go thru - not able to hire due to this issue - pls help