Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jun 4, 2020 08:33:00 PM by Joanne P
Hi Alisa,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 5, 2020 01:13:44 PM by Bojan S
Hi Kerry,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 5, 2020 12:29:49 PM by Joe O
I am having the same problem, were you able to verify your payment methods?
Jun 5, 2020 12:17:12 PM by Joe O
Hello,
I am trying to verify my payment method, but it says contact upwork.
Can you please help me verify? This is quite urgent
Jun 5, 2020 01:14:10 PM by Bojan S
Thank you for reaching out to us, Joe.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jun 5, 2020 12:39:13 PM by Giran N
Hi! my client says that he didn't get the pay since my payment method is unverified. May I please know how can I verify it?
Jun 5, 2020 01:12:30 PM by Bojan S
Hi Giran,
It looks like you were able to verify your billing method just recently. Feel free to reach back to us if you still need any assistance.
Thank you!
Jun 6, 2020 05:04:34 AM by Selma E
I tried to verify my payment method for a project and was not able to do so. Now it looks like i am locked. I have to make a payment on Monday and NEED to get contacted by someone from Upwork since there is no phone number or email address for me to contact. HELP!
Jun 6, 2020 05:58:17 AM by Aleksandar D
Hi Selma,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 6, 2020 09:10:52 AM by Abdul R
I am new to this website so when I do card verification, my card verification option gets locked so how can i unlock it so that I can do card verification as soon as possible
Jun 6, 2020 10:59:39 AM by Joanne P
Hi Abdul,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 7, 2020 01:11:20 AM Edited Jun 7, 2020 02:43:53 AM by Aleksandar D
good day,
i am having issue verifying my payment method, I really would love to speak with an agent to get things verified for me, I have paid the estimate of $10 as was instructed an I shall attach a screenshot of what I saw after making the payment.
I would like to know if I am still getting it right or something is wrong.
I would like to be contacted
**Edited for Community Guidelines**
Jun 7, 2020 02:44:14 AM by Aleksandar D
Hi Bruno,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 7, 2020 02:50:45 AM by Ritik S
Jun 7, 2020 04:15:06 AM by Aleksandar D
Hi Ritik,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 7, 2020 11:06:07 AM by Noor U
I am not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?
Thank you
Jun 7, 2020 02:10:15 PM by Joanne P
Hi Noor,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 8, 2020 09:49:33 AM by Aaron M
Settings>Billing & Payments requires verification and to "Contact Customer Support". I do not see where I can contact customer support.
Jun 8, 2020 10:49:29 AM by Valeria K
Hi Aaron,
We'll have one of our agents reach out to you directly and assist you with the verification process. You'll receive an email notification once they create a support request for you.
Jun 8, 2020 09:48:23 AM by Daniel B
Credit card added.
Said it billed 2 small payments.
Dashboard says 'awaiting verification'.
Emails say 'awaiting verification'.
No verification payments have hit the card in 2 business days now.
How can I tell if the payments failed or I just need to wait longer?
Jun 8, 2020 01:08:34 PM by Bojan S
Hi Daniel,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 8, 2020 12:12:13 PM by William S
I can't verify my billing method.
It says to contact support but leaves no way of doing that.
Jun 8, 2020 02:02:56 PM by Bojan S
Hi William,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Jun 9, 2020 10:02:48 AM by Mohammed R
I posted a contract , added credit card without verification, card got charged the fees for the first milestone. Free lancer asked to modify milestones, i couldn't modify the contract and i got stuck.
I need support with card verification as i don't have the option to do it. May someone from the support contact me.
Jun 9, 2020 10:33:40 AM by Bojan S
Hi Mohammed,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you!
Jun 9, 2020 10:29:23 AM by Mohammed R
visa verification failed. I need support to contact me.
I have a contract pending my visa to be verified,
Jun 9, 2020 11:43:48 AM Edited Jun 9, 2020 12:58:38 PM by Bojan S
Jun 9, 2020 01:00:16 PM by Bojan S
Hi Mauricio,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Jun 9, 2020 11:09:18 AM by Dikesh C
Need help to unlock payment verification - no way to contact customer support - going round and round - have spent 30 minutes trying to connect with some - the automated bot is of no help
Jun 9, 2020 01:04:09 PM by Bojan S
Hi Dikesh,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you!
Jun 9, 2020 12:01:32 PM by Elizabeth M
I need to verify my credit card to hire a freelancer, I am locked out of that screen, how can I verify this. When I try to utilize your atomated apps they pop up and go away
Jun 9, 2020 02:08:04 PM by Bojan S
Hi Elizabeth,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Jun 9, 2020 01:09:22 PM by William S
I can't verify billing, it says contact customer support.
Second time I'm posting here.
Jun 9, 2020 02:34:25 PM by Bojan S
Hi William,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you!
Jun 10, 2020 01:18:53 AM by Shana R
I can not pay the guy i hired because i cant verify the payment method
Jun 10, 2020 01:52:13 AM by Goran V
Hi Shana,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method and paying your freelancer. Thank you.
Jun 11, 2020 02:54:55 AM by Samar K
Hi,
I am unable to setup my billing method despite being verified so many times. Please help.
Jun 11, 2020 05:57:23 AM by Goran V
Hi Samar,
I checked your account but was not able to locate a billing method. Please add your method again and let me know if you`re experiencing any problems or receiving any errors on your end. Thank you.