Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jun 5, 2020 05:09:45 PM by Joanne P
Hi Jade,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 23, 2020 05:21:20 AM by Joel P
Hello,
I am getting "Charge failed" when I tried to hire someone else.
The problem is on my paypal. After I fixing, I tried to hire him again.
But its still getting on charge failed error.
Could you please check my Upwork account and help me?
Kindly regards
Joel
Jun 23, 2020 05:30:57 AM by Goran V
Hi Joel,
I would recommend connecting another credit/debit card to your PayPal wallet and then try to hire your freelancer again. You can also check with your bank if your account/s are enabled for international charges. Thank you.
Jun 24, 2020 03:02:10 AM by Joel P
Hi Goran
I have not another credit/debit card at the moment.
There is another way to fix this problem?
Thanks, Joel
Jun 24, 2020 03:55:28 AM by Goran V
Hi Joel,
I would recommend reaching out to PayPal customer support to learn more about the problem with your PayPal wallet. If you need further help from our end, feel free to follow up here or via PM with me. Thank you.
Jun 27, 2020 11:30:57 PM by Nidhi J
I have linked my PayPal email with work and the Paypal is also showing the billing agreement with Upwork. Still, whenever I'm trying to hire someone, it is showing charge failed. Please let me know how can I fix it and get the work done ASAP.
Jun 27, 2020 11:53:39 PM by Aleksandar D
Hi Nidhi,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jun 29, 2020 10:50:49 PM by Matt P
My payment method is getting refused and will not enable me to pay as it keeps giving me this
You don't have a valid payment method on file with Upwork. Please correct this before making an offer.
Jun 29, 2020 11:29:24 PM by Aleksandar D
Hi Matt,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 30, 2020 03:46:49 AM Edited Jun 30, 2020 06:50:58 AM by Goran V
I've failed 3 attempts to validate my card.
Can you help me?
Thank you
**Edited for Community Guidelines**
Jun 30, 2020 06:51:38 AM by Goran V
Hi Anthony,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 3, 2020 11:15:19 AM by Nadeen K
Hi Goran, I need help as well. I entered my debit card verification wrong 3 times causing failure. Please help as I need it verified ASAP for a project due soon.
Jul 3, 2020 11:27:48 AM by Bojan S
Hi Nadeen,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jul 3, 2020 11:30:30 AM by Nadeen K
I'm fairly new to this. Where will I receive that ticket? Thanks!
Jul 3, 2020 12:38:53 PM by Bojan S
Hi Nadeen,
It looks like you were able to locate the ticket and our team already helped you to successfully verify your billing method. Feel free to reach back to us if you need any assistance in the future.
Happy hiring!
Jul 6, 2020 11:19:44 PM by Goran V
Hi Tyler,
Our team will reach out to you via ticket as well and will assist you further, thank you.
Jul 8, 2020 10:47:41 AM by Shravanthi S
Hey, I am a new client here! I am having issues with payment verification! I think it exceeded the limits and now it says contact customer support! Do help me with this!
Jul 8, 2020 12:05:13 PM by Bojan S
Hi Shravanthi,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jul 9, 2020 02:34:33 AM by Umair T
Hi there,
I've tried to add a billing method, master card none of them were accepted:
1) for the credit card - it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank"
Can anyone help me please.
Thank you
Jul 9, 2020 02:44:35 AM by Goran V
Hi Umair,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 9, 2020 10:43:52 AM by Petar L
I am trying to deposit with my bank card. There is a message: Requires verification. Contact customer support. What I must do now? I was going to purpose a contract to a freelancer. Thanks in advance!
Jul 9, 2020 11:57:32 AM Edited Jul 9, 2020 11:57:50 AM by Bojan S
Hi Petar,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jul 1, 2020 09:24:04 AM Edited Jul 1, 2020 10:15:14 AM by Rita L
Hi there,
I've tried to add a billing method, both card and paypal account, and none of them were accepted:
1) for the credit card - it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank"
2) for paypal account - the account is not verified, which is not true since I use it on a daily basis
Can anyone help me please.
Thank you
Jul 1, 2020 10:15:38 AM by Bojan S
Hi Rita,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jul 1, 2020 10:32:08 AM by Rita L
Hi Borjan
It didn't worked.
I also tried with my friend's credit card just to understand if it was something with my card and it worked. But, he was charged with some kind of fees, I immediatelly removed the card so I ask, this charges will be cancelled?
Thanks
Jul 1, 2020 10:52:37 AM by Bojan S
I'm sorry to hear that issue persists, Rita.
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for your patience.
Jul 1, 2020 10:55:29 AM by Rita L
Ok Borjan, but that only answers to part of my problem.
What happens now to my friend's credit card which was credited by Upwork?
How will I know that he amout will be returned?
Jul 1, 2020 11:41:21 AM by Bojan S
Hi Rita.
I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.
Thank you!
Jul 10, 2020 08:04:19 PM Edited Jul 10, 2020 09:38:25 PM by Aleksandar D
Hi,
My add billing method problem.How to add to this add Billing Method.Can you help me?
I am very worried
Thanks!!
**Edited for Community Guidelines**
Jul 10, 2020 09:40:05 PM by Aleksandar D
Hi Ahtisham,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 11, 2020 09:11:40 AM by Robert J
As above. New account. Nowhere does it say that the totals have to be over $10 to verify credit card until you look it up after it doesn't work....So now I am asked to contact someone. Can't do that as it appears I have to ask this question on here. Can someone advise? Worst experience so far with creating this new account.
Jul 11, 2020 09:58:38 AM by Joanne P
Hi Robert,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 11, 2020 12:59:50 PM Edited Jul 11, 2020 01:11:42 PM by Chafic B
I have made payment using my mastercard but because it was debited in local currency I could not put the 2 correct verification amounts in USD, I tried 3 times before I was blocked. I later realized that the amounts are mentioned in the description of the transaction but I'm already blocked and cannot enter the 2 correct amounts now to verify my credit card. I need help to unblock my card so that I can verify it.
Jul 11, 2020 04:07:30 PM by Joanne P
Hi Chafic,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 12, 2020 05:01:46 AM Edited Jul 12, 2020 05:02:51 AM by Seerat M
Jul 12, 2020 08:16:28 AM by Aleksandar D
Hi Seerat,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jul 12, 2020 10:33:51 AM by Seerat M
Jul 12, 2020 10:36:03 AM by Seerat M