Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Oct 26, 2020 06:45:12 PM by Clare L
Hi there
I posted a job and it was completed but I forgot that the credit card listed was now invalid. I've since added a new one but will the payment be processed again on the new credit card or do I need to do something else?
thanks
Clare
Oct 27, 2020 07:11:23 PM Edited Oct 27, 2020 07:19:07 PM by Jonalyn E
I’m having trouble to verify my payment method using my credit card. I enter the amount 3 times but the reply “you have exceeded the maximum attempts to verify”. Can anyone assist me?
Oct 27, 2020 09:05:57 PM by Joanne P
Hi Jonalyn,
One of our team members will reach out and assist you directly via a support ticket.
Oct 27, 2020 10:08:38 PM by Petra R
Henry W wrote:Thanks however there is no verify option there
No, but it how you step by step how you can do it in your Upwork account.
Oct 28, 2020 12:13:05 AM by Henry W
Yes and when I reach the step where there should be the verification option it is not there?!?
Oct 28, 2020 12:24:32 AM by Goran V
Hi Henry,
I just checked your account and can confirm that your billing method is verified and you will be able to pay your freelancers.
If you experience any problems or if something is confusing, feel free to follow up here with additional questions. Thank you.
Oct 28, 2020 08:34:12 AM by Pir Abubakar S
We are unable to authorize your card. Please add another billing method or contact your issuing bank. Previously i already paid from the same card on upwork, but now it gives me this error. How can I resolve this issue? Please help
Oct 28, 2020 09:21:49 AM by Andrea G
Hi Pir Abubakar,
I'm sorry to hear you're having issues setting up your billing method. Please double-check your credit card information when imputing as name or number mismatches can result in errors when authorizing your card.
Please let us know if the issue persists,
Thanks!
Oct 28, 2020 11:07:43 AM by Andrea G
Hi Pir Abubakar,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Nov 5, 2020 08:17:44 AM by Marnie S
I need help verifying my card - it has locked me out because your system didn't dictate that I needed to put in US funds instead of the CAD funds that I view in my transaction.
Nov 5, 2020 08:55:43 AM by Andrea G
Hi Marnie,
I'm sorry to hear you had trouble verifying your card. I checked and it looks like you have closed your account. Please let me know if you'd like us to reopen your account and have one of our agents assist you in adding your billing method.
Thanks!
Nov 7, 2020 12:27:57 PM by Monique W
Hello, I'm in the process of hiring someone for editing services. The hiring process is delayed due to my account not being verified. Please help. It doesn't ask me to verify anywhere.
Nov 7, 2020 01:50:25 PM by Aleksandar D
Hi Monique,
I checked and it looks like you already did the verification you are referring to and hired a freelancer. Could you please let us know if you still need help with this?
Thank you.
Feb 11, 2019 02:07:06 AM by Hazem A
When we try to add card we get this error - Requires verification. Contact customer support
And on support page there is no that option.
Mar 8, 2019 11:55:18 PM by Bython M
Hello,
The same thing shows up on my account. The deposit has been made into my bank account but I can't input it. Please let me know what to do,
Mar 9, 2019 02:41:28 AM by Joanne P
Hi Bython,
A member of the customer support team will reach out to you directly via email to assist you in verifying your credit card. Thank you!
Mar 10, 2019 01:17:36 PM by Cray H
Hi Adnan,
Can you descibe the specifc error you are getting? Does this only happen you attemp to hire a freelancer?
Nov 8, 2020 08:16:23 AM Edited Nov 8, 2020 08:20:34 AM by Aleksandar D
Hello,
The same thing happens to me. It says that requires verification of my billing methods.
**Edited for Community Guidelines**
Nov 8, 2020 08:21:48 AM by Aleksandar D
Hi Awami,
One of our team members will reach out to you directly via a support ticket to assist you further with the card verification.
Thank you.
Nov 10, 2020 01:14:05 AM by Sanjiv S
Hi Aleksandar,
I am also locked out of verifying my card as I had 3 failed attempts.
And I am unable to contact support because there is no support number nor is there an option to have support contact you.
Could you please advise me, how can I verify my card/billing method with or without contacting support?
I need to resolve this issue ASAP as I'm looking for immediate freelancing assistance.
Awaiting for your response.
Thanks & Regards,
Sanjiv S.
Nov 10, 2020 01:18:15 AM by Goran V
Hi Sanjiv,
I`m sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Nov 24, 2020 12:24:36 PM by Venu P
Nov 24, 2020 01:57:33 PM by Bojan S
Hi Venu,
We'll have one of our agents reach out to you directly to assist you with your request.
Thank you for reaching out to us.
Nov 9, 2020 07:41:58 PM Edited Nov 9, 2020 09:12:40 PM by Joanne P
Hi
My name Jamal Abdullah**Edited for community guidelines**
and I am unable to verify my billing method I tried many time but not verify my billing method my visa card charged two time for verify billing method and still not verify please help me and solve this problem
Thanks
jamal
**Edited for community guidelines**
Nov 9, 2020 09:14:50 PM by Joanne P
Hi Jamal,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 10, 2020 03:17:54 AM Edited Nov 10, 2020 03:25:07 AM by Goran V
Hi
Please verifying my credit card now you already charged my visa no problem with me I well not going to check my bank no need for that
Please do it now and verifying my credit card
Thanks
Jamal Alkhashan
**Edited for Community Guidelines**
Nov 10, 2020 03:30:02 AM by Goran V
Hi Jamal,
Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.
Nov 11, 2020 02:07:39 AM Edited Nov 11, 2020 02:17:54 AM by Aleksandar D
I am at the last step to verify my billing method.
Howevere, while I check my visa card and tried enter two small charge made by Upwork, I exceeded the maximum attempts to verify. Due to the charge was USD and my bank account shows local currency only, and I cannot know what was exaclty amount in USD.
**Edited for Community Guidelines**
Nov 11, 2020 02:18:38 AM by Aleksandar D
Hi Jessie,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 13, 2020 10:11:08 PM by Hitesh M
I am having too much trouble to verify my card! An amount of $400 has been deducted from my card into the escrow and YET it has not been verified still!. I am not able to pay the freelancer who I hired and my card is not being verified despite me entering the right amounts for verification.
I came on upwork to make life easier for me but I am spending more time on these non productive issues. My card for some reason has been blocked on upworks as I cannot press verify option for it. I need to contact customer support but it is impossible to reach them. Please tell me HOW CAN I RELEASE the $400 in the escrow to the freelancer.
Nov 13, 2020 11:04:23 PM by Joanne P
Hi Hitesh,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 18, 2020 09:31:55 AM by Cortez R
How do I get verified?
I haven't seen any email's regarding this process and I've got a freelancer who is awaiting me to hire him. Confused about the whole process.
Thanks for any help!