Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Nov 18, 2020 11:17:10 AM by Andrea G
Hi Cortez,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Nov 19, 2020 02:55:19 AM by Melinda S
Hi Varelia or Bojan,
I have the same issue - not able to verify payment anymore and it is blocked.
Thank you
Nov 20, 2020 12:29:15 AM by Goran V
Hi there,
Our team will reach out to you via ticket as soon as possible and will assist you further with your billing method, thank you.
Nov 20, 2020 05:38:55 AM by Ghulam M
HI
i have the same issue can you tell some one to reach out me for manual verfication.
Nov 23, 2020 08:12:24 AM Edited Nov 23, 2020 08:13:04 AM by Bojan S
Hi Ahmed,
It looks like you're communicating with our team regarding your account status on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.
Thank you for your patience!
Nov 24, 2020 10:06:24 AM by Drinos S
Hello, I am new to upwork and after i pressed Review and Pay button upwork asked me to verify the card I had put in, however I had a different currency and didnt know i should do extra steps to do different currency verification, however i tried 3 times and now its locked and it says to contact costumer support which is the most usseles thing I have ever seen.
Nov 24, 2020 10:34:06 AM by Bojan S
Hi Drinos,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 28, 2020 08:58:45 AM Edited Nov 28, 2020 12:33:51 PM by Aleksandar D
Hi,
I am trying to add a payment method using, Direct to Local Bank.
My bank name is **Edited for Community Guidelines**
Now the problem is this:
I have a credit card and try to attach it to pay. but they not allow me to link a bank account, I put all the detail.
Thanks
Farhan
Nov 28, 2020 12:35:09 PM by Aleksandar D
Hi there,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check this help article for more information on acceptable billing methods.
Thank you.
Nov 28, 2020 05:16:36 PM by Ahmed M
Nov 28, 2020 05:51:06 PM by Luiggi R
Hi Ahmed,
Would you mind clarifying your concern so we can better assist you?
Thank you.
Dec 5, 2020 01:42:02 PM by Aleksandar D
Hi Olivia,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 5, 2020 03:57:35 PM by Olivia P
Dec 7, 2020 09:43:13 AM by Deones D
confirm verify, I have the amount from my card to verify the payment.
Dec 7, 2020 11:52:23 AM by Bojan S
I apologize for the delay in receiving an update, Deones.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Dec 7, 2020 06:53:41 AM by Deones D
I need help to verify my payment, I already received the work, I just need to pay the fee. Thank you
Dec 7, 2020 06:59:14 AM by Aleksandar D
Hi Deones,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 9, 2020 10:36:15 AM by Jiseon Y
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you. How can I verify my card without contacting support once I am locked out because it doesn't seem like support wants to be contacted for this issue?
Dec 9, 2020 12:35:43 PM by Bojan S
Hi Jiseon,
It looks like you were able to successfully verify your billing method. Feel free to reach back to us if you still need any assistance.
Thank you for reaching out to us!
Dec 11, 2020 09:52:22 AM by Maja V
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support
Dec 11, 2020 10:34:58 AM by Bojan S
Thank you for reaching out to us, Maja.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Dec 14, 2020 04:29:38 PM by Christina D
Trying to verify credit card, I can see the transactions but when I tried entering them to verify the card it told me they were wrong.
Dec 14, 2020 06:34:54 PM by Joanne P
Hi Christina,
I checked your account and it looks like the team already assisted you in verifying your credit card via chat. Please let us know if you need further help.
Dec 16, 2020 12:39:14 AM by Boniface K
I urgently need to hire but keep getting "cannot authorise card" and "maximum number of times to add a billing method" error.Please help
Dec 16, 2020 12:55:57 AM Edited Dec 20, 2020 02:16:12 AM by Goran V
Hi Boniface and Ranya,
Our team will reach out to you both via tickets and will assist you further with your billing methods. Thank you.
Dec 16, 2020 08:07:20 AM by Emir H
Hi,
I want to hire a freelancer but I cant because of credit card verification. I have read articles about it yet see no messages from upwork to verify. The money has been taken from the credit card and I cant verify it. Please help
Dec 16, 2020 09:43:10 AM by Andrea G
Hi Emir,
I checked and it looks like you were able to verify your card! Please let us know if you need any further assistance.
Thanks!
Dec 16, 2020 08:44:37 PM by Ankush R
I am getting this error:
You don't have a valid payment method on file with Upwork. Please correct this before making an offer.
When I try to make an offer from debit card. My card is already added to billing methods but I am not able to make any offer. Please help its urgent.
Dec 16, 2020 10:26:22 PM by Joanne P
Hi Ankush,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Dec 21, 2020 05:41:21 AM by Uzair H
Hi
I am trying to verify my billing method as a client. It seems to have been verified, but I do not know what should happend next. I heard that Upwork sends 2 payments to verify the payment method. I have not yet receieved the payments. Please tell me what to expect.
Dec 21, 2020 06:02:51 AM by Aleksandar D
Hi Uzair,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 29, 2020 12:56:28 PM by Luiggi R
Hi Ali,
I'm sorry to hear you had trouble updating your card. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you
Dec 21, 2020 05:02:43 AM Edited Dec 21, 2020 05:27:17 AM by Aleksandar D
Hello,
I am trying to set up my billing method as a client, but it says 'Upwork does not accept pre-paid or gift cards'. The card I am trying to use is a Payoneer card. It's not a gift card. Please help me.
**Edited for Community Guidelines**
Dec 27, 2020 10:14:49 AM by Muhammad A
money got deducted from my account when i added billing method into my client account but not refunded yet its been 13 days